How to Delete Your Postmates Account Permanently

Postmates merged with Uber Eats in 2021, which means the process of deleting your account isn't as straightforward as it once was. Whether you're done with food delivery services entirely or simply cleaning up old accounts, understanding exactly what happens — and what steps are involved — makes the process much less frustrating.

What Happened to Postmates?

In 2021, Uber completed its acquisition of Postmates and began migrating users to the Uber Eats platform. The standalone Postmates app was eventually discontinued in most markets. If you still have a Postmates account, it has very likely been converted into an Uber account tied to the same email address you used when you signed up.

This is the single most important thing to understand before you try to delete anything: deleting your Postmates account now typically means deleting your associated Uber or Uber Eats account. These accounts share the same backend identity system, so they can't always be separated cleanly.

What You're Actually Deleting

Before taking action, it's worth knowing what account data is involved:

• Order history — past Postmates deliveries and any migrated transaction records
• Payment methods — saved cards linked to the account
• Postmates Unlimited membership data — if you subscribed, this was tied to your account
• Personal information — name, email, phone number, delivery addresses
• Uber account access — if your Postmates credentials were merged with an Uber profile

If you used the same email for Postmates and Uber (for ridesharing, for example), a full account deletion will affect both services simultaneously. That's a variable that matters a great deal depending on how you use Uber.

How to Request Account Deletion 🗑️

Because the Postmates app itself is no longer active in most regions, the deletion process runs through Uber's support system.

Option 1: Through the Uber App or Website

1. Open the Uber app or go to uber.com
2. Sign in using the email and password associated with your old Postmates account
3. Navigate to Account → Privacy → Delete Account
4. Follow the on-screen prompts to confirm deletion

Uber will ask you to verify your identity before proceeding. Deletion is typically not immediate — Uber's policy generally includes a grace period (often 30 days) during which you can cancel the request if you change your mind.

Option 2: Through Uber's Privacy Request Portal

Uber offers a dedicated data privacy request page that allows users to submit deletion requests directly. This route is particularly useful if:

• You no longer remember your Postmates password
• The account was created with a social login (Google or Facebook) you no longer use
• You want to specifically request erasure under privacy regulations like GDPR or CCPA

To use this route, search for "Uber privacy request" and submit a data deletion request through their official support portal. You'll need to verify ownership of the account via email.

Option 3: Contact Uber Support Directly

If you can't access the account at all, reaching out to Uber support through their help center is the most reliable fallback. Support agents can locate accounts by email address and process deletion requests manually after identity verification.

Factors That Affect the Process

The deletion experience isn't the same for every user. Several variables influence what steps apply to your situation:

Before You Delete: Things Worth Checking

Outstanding credits or gift card balances don't transfer and are forfeited upon deletion. If you have any remaining Postmates or Uber Cash balance, use it before submitting a deletion request.

Subscription status matters too. If a legacy Postmates Unlimited subscription was converted to Uber One, cancelling that separately before account deletion ensures you're not charged for a billing cycle after your account is gone.

Download your data first if you want a record of your order history. Uber's privacy portal allows you to request a copy of your personal data before deletion — a useful step if you ever need purchase records for expense reporting or personal reference. 📋

How Long Does Deletion Take?

Uber's standard practice involves a deactivation window before permanent deletion. During this period, the account is inaccessible but not fully erased. After the grace period expires, personal data is removed from active systems, though some information may be retained in anonymized or aggregated form for legal, tax, or fraud-prevention purposes — a standard practice across most major platforms.

The exact timeline can vary depending on your region's data regulations and whether you submitted the request through the app, the privacy portal, or support.

The Part That Depends on Your Situation

Whether a simple in-app deletion is the right move — or whether you need to go through the privacy portal, contact support, or cancel a subscription first — depends entirely on how your specific account was set up. An account that was never merged with Uber, still has an active subscription, or was created through a third-party login sits in a meaningfully different position than a basic, long-dormant Postmates profile. 🔍

The steps above cover the full range of scenarios, but which path applies to you comes down to your own account history, login method, and what's still attached to that email address.