How to Change Your Email Address on Amazon
Updating the email address linked to your Amazon account is one of those tasks that sounds simple but can trip people up — especially if you're doing it from a mobile device, haven't logged in recently, or have two-step verification enabled. Here's exactly how it works, what to watch out for, and why the process might look slightly different depending on your situation.
Why You Might Need to Change Your Amazon Email
Your Amazon login email is more than just a username — it's the address where Amazon sends order confirmations, shipping updates, password resets, and account security alerts. Common reasons people need to change it include:
- Switching from an old personal address to a new one
- Moving away from a work or school email that's expiring
- Consolidating multiple accounts under one email
- Recovering access after losing access to the original email
Whatever the reason, Amazon allows you to update this directly from your account settings — no need to contact customer support in most cases.
How to Change Your Email on Amazon (Step-by-Step)
On a Desktop or Laptop Browser
- Go to Amazon.com and sign in to your account
- Hover over "Account & Lists" in the top-right corner and click "Account"
- Under the "Login & security" section, click "Login & security"
- Amazon will ask you to re-enter your password — this is a standard security verification step
- Next to "Email", click "Edit"
- Enter your new email address, confirm it, then enter your current password when prompted
- Click "Save changes"
Amazon typically sends a confirmation to your old email address notifying you of the change. This is a security measure — if someone else made the change without your knowledge, you'd have a record of it.
On the Amazon Mobile App
The path is slightly different on mobile:
- Tap the menu icon (three horizontal lines) in the bottom-right or top-left depending on your app version
- Tap "Account" → "Login & security"
- You'll be prompted to verify your identity, usually with your password
- Tap "Edit" next to your email address and follow the same steps as above
📱 Note: Amazon's app interface does update periodically, so the exact menu labels or tap order may shift slightly between app versions — but the Login & security section is consistently where this setting lives.
What Affects the Process
Not everyone's experience will be identical. Several factors influence how straightforward — or how complicated — changing your email turns out to be.
Two-Step Verification
If you have two-step verification (2SV) enabled, Amazon will require an additional authentication step before letting you into the Login & security section. This might be a code sent to your phone number or generated by an authenticator app. If your old email was also your 2SV contact method, you'll want to update that separately once the email change is done.
Account Age and Purchase History
Long-standing accounts with extensive order history, saved payment methods, Prime membership, and linked services (like Amazon Music, Kindle, or Alexa devices) are all tied to your account — not to any specific email address. Changing your email doesn't affect any of that. Everything carries over automatically.
Regional Amazon Stores
If you shop across different Amazon regional stores (Amazon.co.uk, Amazon.de, Amazon.ca, etc.), be aware that some of these operate as separate accounts unless you've explicitly linked them. Changing your email on Amazon.com won't automatically update it on Amazon.co.uk — those accounts may need to be updated individually.
Business Accounts
Amazon Business accounts have slightly different account management structures. If your email is tied to a Business account — especially as an administrator — the process may involve additional verification steps or require coordination with other account administrators.
Common Issues and What They Usually Mean
| Issue | Likely Cause |
|---|---|
| "Email already in use" error | That address is linked to another Amazon account |
| Can't access Login & security | Password verification failed or 2SV issue |
| No confirmation email received | Check spam folder; old address may have delivery issues |
| Changes not saving | Session timeout — try logging out and back in |
🔒 Security tip: If you ever receive an unexpected email saying your Amazon email was changed and you didn't do it, use the link in that email immediately to report unauthorized access. Amazon includes this as a deliberate safeguard.
What Doesn't Change When You Update Your Email
It's worth being explicit about what stays the same after switching email addresses:
- Password — unchanged unless you choose to update it separately
- Prime membership — remains active and unaffected
- Order history — fully preserved
- Saved addresses and payment methods — all retained
- Alexa, Kindle, and device registrations — remain linked to the account
- Subscriptions and Subscribe & Save orders — continue without interruption
The email address functions purely as a login identifier and communication channel — it's not a structural part of your account data.
When the Process Gets Complicated
Most users complete the email change in under two minutes. But a few scenarios create friction worth knowing about:
You've lost access to both the old email and the account password. In this case, Amazon's standard self-service flow won't work. You'll need to go through Amazon's account recovery process, which involves verifying your identity through other means — billing information, order history, or phone verification.
Your account was created via a third-party login (like "Sign in with Google" or "Sign in with Apple"). Amazon accounts created this way may handle email differently, and you may first need to set a standalone Amazon password before the Login & security options behave as expected.
You manage multiple Amazon accounts. Amazon's terms of service technically limit users to one personal account per person, but households often end up with multiple accounts over time. Each account requires its own separate login to update — there's no centralized way to change an email across multiple accounts at once.
The actual steps are consistent across most standard Amazon accounts, but the edge cases — verification methods, account type, regional stores, and recovery scenarios — are where individual setups start to diverge significantly from the default path.