How to Add an Authorized User to Your Verizon Account

Adding an authorized user to a Verizon account is a straightforward process, but the details matter — who you can add, what permissions they get, and how the process works can vary depending on your account type and how you choose to do it. Here's what you need to know before you start.

What Is an Authorized User on a Verizon Account?

An authorized user on a Verizon account is someone you grant permission to manage your account on your behalf. This is different from simply being on a shared plan or having a line under your account. An authorized user can perform actions like making changes to the account, paying bills, upgrading devices, or contacting Verizon support — depending on the level of access you assign.

Verizon distinguishes between two main access levels:

Understanding this distinction matters because giving someone full account manager access is a significant trust decision, not just a convenience feature.

Who Can Be Added as an Authorized User?

Verizon allows the primary account holder — the person financially responsible for the account — to add authorized users. The person being added doesn't need to be a family member, though that's the most common use case. They do need to be someone you trust with varying degrees of account control.

There's no strict age minimum published for authorized users in the same way credit card issuers enforce one, but keep in mind that account managers can make changes that affect your billing and contract status.

How to Add an Authorized User Through My Verizon Online 🖥️

The most common method is through the My Verizon web portal:

1. Sign in to your account at verizon.com using your primary account credentials
2. Navigate to Account settings
3. Look for the Manage Account Access or Profile & Security section — the exact label can shift with Verizon's periodic interface updates
4. Select the option to add a manager or member
5. Enter the new user's information, including their name, mobile number associated with the account (if applicable), and contact details
6. Choose the access level — account manager or account member
7. The invited user will typically receive a notification to set up or link their My Verizon credentials

If the person you're adding already has a My Verizon profile, the process links to their existing login. If they don't, they'll be prompted to create one.

How to Add an Authorized User Through the My Verizon App 📱

The mobile app mirrors the web experience:

1. Open the My Verizon app and sign in as the account owner
2. Tap the Account tab
3. Navigate to Manage Account Access
4. Follow the same steps as the web process — enter user details and select an access level

The app is generally faster if you're already comfortable with it, though complex account management tasks are sometimes easier on the full web version.

Adding an Authorized User by Phone or In-Store

If you prefer not to handle this online, both options are available:

• By phone: Call Verizon customer support and request to add an authorized user. You'll need to verify your identity as the account owner and provide the new user's details.
• In-store: Visit a Verizon retail location with a valid photo ID. A store representative can walk through the process with you, which can be helpful if you're managing a business account or dealing with a more complex setup.

Business accounts through Verizon Business may have a different administrative structure for managing user access, often handled through a separate business portal or account representative.

What the Authorized User Can and Cannot Do

This is where the details vary most, and it's worth being specific before you add someone:

Account Managers can typically:

• Change your rate plan or add features
• Upgrade or purchase devices
• Add or remove lines
• Pay bills or set up autopay
• Contact Verizon support on your behalf

Account Members generally cannot:

• Make plan-level changes
• Authorize purchases beyond their own line
• Access full billing details

One important note: an authorized user is not financially responsible for the account. That liability stays with the primary account holder. This is a meaningful distinction if billing disputes or contract changes come into play.

Removing an Authorized User

Removing access follows the same path — through My Verizon online or the app under account management settings. Changes take effect relatively quickly, though it's worth confirming the update and notifying the person if needed. If you've given someone account manager access and that relationship changes, removing that access promptly is a practical security step.

Variables That Affect Your Situation

A few factors shape how this process actually works for any given account:

• Account type — Consumer accounts and Verizon Business accounts handle access management differently
• Number of lines — Multi-line family accounts have more complexity around who manages what
• Current access structure — If someone already has a My Verizon login tied to your account in any capacity, the update process may differ slightly
• How Verizon's interface is versioned — Menu labels and navigation paths do shift after app or portal updates, so the exact steps you encounter may not match any guide precisely

The right access level and setup for your account depends on why you're adding this person, how much control you actually need them to have, and how your account is currently structured.