Where to Find the PIN for Find My Hub

Samsung's SmartThings Find My Hub is a handy piece of hardware that extends your device-finding network — but setting it up requires a PIN that trips up a surprising number of users. Whether you're activating a new hub or troubleshooting an existing one, knowing exactly where that PIN lives makes the process significantly smoother.

What Is the Find My Hub PIN?

The Find My Hub (sometimes called the SmartThings Find Hub or SmartThings Station with hub functionality) acts as a stationary anchor in Samsung's offline finding network. Unlike mobile devices that move around, the hub stays plugged in and helps locate nearby Galaxy devices that are offline or out of Bluetooth range.

To register and activate the hub within the SmartThings ecosystem, Samsung requires a PIN code as part of the authentication process. This PIN verifies ownership and ties the hub to your specific Samsung Account, preventing unauthorized use on someone else's network.

Where the PIN Is Actually Located

There are several places this PIN can appear, depending on your hub model, firmware version, and how far through the setup process you've gotten. 🔍

1. On the Physical Device Itself

The most direct source is the label on the hub's body. Check:

• The bottom of the device — most SmartThings hubs have a sticker on the underside listing model number, serial number, and a default PIN
• The back panel — some models place the label behind a removable cover or near the power input
• Inside the packaging — a few variants include a separate card or insert with the PIN printed on it alongside the QR code

The PIN on the physical label is typically a 6-digit numeric code, though this can vary by model revision.

2. Inside the SmartThings App

If you've already partially completed setup, the PIN may be accessible through the app itself:

• Open SmartThings on your Galaxy device or compatible Android phone
• Navigate to Devices, then select your Find My Hub from the list
• Tap the hub's name to open its detail page, then look under Information or Device Info
• Some firmware versions surface the PIN under Settings → Hub Information

This is particularly useful if the physical label has worn off or is otherwise illegible.

3. During Initial Setup Flow

When you first add the hub through the SmartThings app, the onboarding flow may prompt you to enter the PIN displayed on your hub's screen — if your model has a small display — or ask you to locate and enter the PIN from the label. The app's setup wizard typically tells you exactly where to look for your specific model, so following that flow step-by-step is often the cleanest path.

4. Samsung Account Portal

In some account configurations, device PINs and registration codes associated with your Samsung Account are accessible via:

• account.samsung.com → Sign in → Navigate to Devices or My Products
• Look for the hub listed under registered devices — associated credentials including PINs are sometimes stored here post-registration

This is more likely to be useful after initial registration than during first-time setup.

Variables That Affect Where Your PIN Appears

Not every user finds the PIN in the same place, because several factors shift where it's stored and displayed:

Common Reasons the PIN Is Hard to Find

The label is hidden or worn. SmartThings hubs are often tucked away near power outlets or behind furniture. Labels on the bottom or back can collect dust, fade over time, or be obscured when the device is mounted.

App menu paths change with updates. Samsung updates SmartThings regularly, and menu structures shift. A path that worked six months ago may have been reorganized. If you can't find Device Info under one menu, check Settings within the device's detail page.

The wrong account is signed in. If the hub was registered under a different Samsung Account — say, a family member's — the PIN and device info won't appear in your portal or app view. Confirm which account was used during original setup.

Model confusion. Samsung has released several related products (SmartThings Station, SmartThings Hub, Find My Hub) with overlapping names. The PIN location varies across these, so confirming your exact model number first helps narrow down the right label placement and app path.

If the PIN Is Completely Inaccessible

If the physical label is destroyed and the PIN isn't surfacing through the app or account portal, Samsung Support is the practical escalation path. They can verify ownership through your Samsung Account and registered device records. Having your purchase receipt, model number, and serial number on hand significantly speeds up that process.

Some users have also had success doing a factory reset on the hub (usually a pinhole reset button on the device), which re-triggers the setup process and presents the PIN entry step again — though this only works if the PIN is stored on a label you can still read. 🔄

The Part Only You Can Figure Out

The PIN location that applies to your situation depends on your specific hub model, the condition of your physical device, which firmware version it's running, and whether setup was completed under your current Samsung Account or a different one. Each of those factors points toward a different lookup path — and only you can see which of those conditions matches your setup right now. 🎯