Cancel Prime Video through Your Amazon Account Settings

To cancel Amazon Prime Video, log into your Amazon account, go to Account & Lists in the top right corner, and select Your Account. From there, click Prime membership and then Manage Membership. You'll see a button that says End membership — click it, and Amazon will walk you through the cancellation process. The whole thing takes about two minutes.

Amazon will show you the date your current billing period ends and ask you to confirm the cancellation. Your access continues until that end date, so you won't lose the service immediately. If you change your mind during the confirmation step, you can back out without penalty.

If you signed up for Prime Video as a standalone subscription (not bundled with Prime shipping), the cancellation process is identical — same menu, same button. The difference is that canceling standalone Prime Video does not affect any other Prime benefits you have.

Key Takeaways

  • You cancel Prime Video through your Amazon account settings under Prime membership, not through the Prime Video app itself.
  • Your access continues until the end of your current billing period, even after you click the cancellation button.
  • If you signed up for Prime Video alone, canceling it does not affect Prime shipping or other Prime benefits.
  • Amazon will ask you to confirm the cancellation and may offer a discount to keep your membership — you can decline and proceed.
  • You can reactivate Prime Video at any time by going back to the same menu and selecting Restart membership.

What Happens After You Cancel

Once your billing period ends, you lose access to the Prime Video library. Your watchlist, viewing history, and any saved preferences stay attached to your account, so if you reactivate later, you'll see them again. You won't be charged again unless you manually restart the membership.

If you had a free trial that you're canceling before it ended, the cancellation takes effect immediately — you lose access right away rather than at the end of a billing period. This is the main exception to the "access continues" rule.

Canceling Prime Video on the App or Website

You cannot cancel Prime Video directly from the Prime Video app or website. The app has no cancellation option, and the Prime Video website directs you back to your Amazon account settings. This is intentional — Amazon routes all membership changes through the main account page to prevent accidental cancellations.

If you're on a phone or tablet, open a web browser and go to amazon.com rather than using the app. Log in, navigate to Account & Lists, and follow the steps above. The mobile website works the same way as the desktop version.

Canceling Prime Video If You Subscribed Through a Third Party

If you signed up for Prime Video through Apple, Google Play, Roku, or another third-party platform, you must cancel through that platform, not through Amazon. Amazon's account settings won't show a cancellation option because Amazon isn't handling the billing.

For Apple (iPhone, iPad, or Mac): Open Settings, tap your name, select Subscriptions, find Prime Video, and tap Cancel Subscription. For Google Play (Android): Open Google Play, tap your profile icon, go to Payments and subscriptions, select Subscriptions, find Prime Video, and tap Cancel subscription. For Roku: Go to your Roku account settings, select Subscriptions, find Prime Video, and choose Cancel.

If you're unsure which platform you used, check your credit card or bank statement for where the charge comes from. The company name on the charge is where you need to cancel.

Pausing Your Membership Instead of Canceling

Amazon offers a pause option that stops your membership for up to three months without canceling it outright. During the pause, you lose access to Prime Video, but your membership automatically resumes after the pause period ends. This is useful if you want a break but plan to come back.

To pause, go to Account & Lists > Your Account > Prime membership > Manage Membership and look for the pause option. You'll choose how long to pause (one, two, or three months), and Amazon will remind you before it resumes.

Reactivating Prime Video After Cancellation

If you canceled and want to restart, go back to the same menu: Account & Lists > Your Account > Prime membership. You'll see a Restart membership button. Click it, and your membership begins immediately. You'll be charged the current price, which may be different from what you paid before.

Amazon sometimes offers discounts to returning members, especially if you've been canceled for several months. These offers appear during the restart process, but they're not may provide. If no discount shows, you can still proceed at the regular price.

Frequently Asked Questions

Will I lose my watchlist and recommendations if I cancel?

No. Your watchlist, viewing history, and personalized recommendations stay saved to your account. If you restart Prime Video later, everything will be there waiting for you.

Can I cancel Prime Video without canceling Prime shipping?

Only if you signed up for Prime Video as a standalone subscription separate from Prime. If Prime Video is bundled with your Prime membership (the standard option), canceling Prime Video means canceling the entire Prime membership, which also ends shipping benefits. Check your billing to see which type you have.

What if I'm charged after I cancel?

If you see a charge after your cancellation date has passed, contact Amazon customer service immediately. Go to your account, select Contact Us, and describe the issue. Amazon can review the charge and issue a refund if it was made in error.

Do I get a refund if I cancel mid-billing period?

No. Amazon does not refund the current billing period. Your access continues until that period ends, and then the membership stops. If you cancel on day one of a monthly cycle, you still have access for the full month.

How do I cancel if I forgot my Amazon password?

Go to amazon.com and click Sign in. Select Forgot password? and follow the steps to reset it using your email or phone number. Once you've reset your password, log in and proceed with the cancellation steps above.