Cancel Amazon Music Unlimited through Your Amazon Account
You cancel Amazon Music Unlimited by going to your Amazon account settings, finding the Music Unlimited subscription, and selecting the option to cancel. The process takes about two minutes and you can do it entirely on the Amazon website or mobile app. Your access ends at the end of your current billing period — Amazon does not charge you again after you cancel, but you keep the service until that date passes.
On a computer, sign into your Amazon account, go to Your Account in the top right corner, and select Login & Security. Scroll down to find Amazon Music Unlimited under your subscriptions. Click Manage Subscription, then Cancel Subscription. Amazon will show you the date your access ends and ask you to confirm the cancellation.
On the Amazon mobile app, tap the menu icon (three horizontal lines), go to Your Account, select Subscriptions, find Music Unlimited, and tap Cancel Subscription. The same confirmation screen appears before the cancellation is final.
Key Takeaways
- You cancel through your Amazon account settings under subscriptions, not through the Music app itself.
- Your service continues until the end of your current billing cycle, and Amazon stops charging after you cancel.
- If you cancel within a few minutes of being charged, you may be able to request a refund for that month through Amazon customer service.
- Canceling Music Unlimited does not affect your Prime membership or other Amazon subscriptions.
What Happens to Your Music After Cancellation
Once your subscription ends, you lose access to the full Music Unlimited catalog. Any playlists you created remain in your account, but you cannot play songs from them unless you have a different way to listen — such as through Amazon Prime Music, which includes a smaller selection of songs at no extra cost if you have Prime.
Downloaded songs that you saved to your device while subscribed will no longer play after your access ends. If you want to keep a record of songs you liked, take screenshots of your playlists or export them to a notes app before your cancellation date.
Canceling a Trial Subscription
If you are in a free trial period for Music Unlimited, the cancellation process is identical — you still go to your subscriptions and select cancel. Your trial access ends immediately when you cancel, not at the end of the trial period. This means if you have 20 days left in a free trial and you cancel today, you lose access today.
If you want to keep the trial active until it naturally expires, do not cancel. You will only be charged if you do not cancel before the trial period ends.
Getting a Refund After Cancellation
Amazon does not automatically refund charges for the current billing period once you cancel. However, if you cancel within a few minutes of being charged for a new month, you can contact Amazon customer service and request a refund for that charge. The sooner you contact them after the charge appears, the better your chances of receiving one.
To reach Amazon customer service, go to Your Account, select Contact Us, and choose the issue related to your Music Unlimited subscription. You can request a refund through chat, email, or phone. Have your order number ready — you can find it in your Your Orders section under the charge for Music Unlimited.
Reactivating Your Subscription Later
If you cancel and later want Music Unlimited again, you can restart your subscription at any time through the same account settings. Amazon may offer you a discounted rate or a free trial period when you return, though this is not may provide. Your old playlists and listening history remain in your account even after cancellation.
To restart, go back to Your Account, find Music Unlimited under subscriptions, and select the option to reactivate or restart your subscription. You will be charged at the current rate for your plan.
Canceling a Family Plan or Student Subscription
If you subscribed to Music Unlimited Family or Music Unlimited Student, the cancellation process is the same — you cancel through your account settings. However, if you are a family member added to someone else's family plan, you cannot cancel the plan yourself. Only the account owner can cancel a family plan, which ends the subscription for all members.
If you are a family member and want to stop using Music Unlimited while others in your household continue, you have no option to remove yourself individually. You would need to ask the account owner to cancel the entire family plan and then have them restart a single-user plan for themselves.
Troubleshooting Cancellation Problems
If the Cancel Subscription button does not appear or the cancellation does not go through, try signing out of your Amazon account completely and signing back in. Sometimes the page needs to refresh to show the cancellation option. If you are using the mobile app, try the process on a computer instead, or vice versa.
If you still cannot cancel after trying both the app and website, contact Amazon customer service through Your Account and Contact Us. Explain that you cannot access the cancellation option and provide your account email. A representative can cancel the subscription for you directly.
Frequently Asked Questions
Will I lose my music library if I cancel?
Your playlists stay in your account, but you cannot play songs from them once your subscription ends. If you want to keep a list of songs you liked, save the playlist titles and song names before your access expires. You can use this list to find the songs again if you return to Music Unlimited later.
Can I cancel Music Unlimited if I have a Prime membership?
Yes. Canceling Music Unlimited does not affect your Prime membership or any other Amazon subscriptions. You will still have access to Prime Music, which is included with Prime and offers a smaller catalog of songs.
What if I cancel right after being charged?
Contact Amazon customer service within a few days of the charge and request a refund for the current billing period. Go to Your Account, select Contact Us, and explain that you canceled immediately after being charged. Amazon may refund the charge, though this is not may provide.
Do I have to cancel before my trial ends?
Yes. If you do not cancel before your free trial period ends, Amazon will charge you for the first month of the paid subscription. Cancel anytime during the trial if you do not want to be charged. Your access ends immediately when you cancel a trial, not at the end of the trial period.
Can I cancel Music Unlimited through the Music app?
No. You must cancel through your Amazon account settings, either on the website or the main Amazon app. The Music app itself does not have a cancellation option — it only lets you manage playback and playlists.