How to Cancel Amazon TV Subscriptions and Streaming Services
Amazon offers several distinct streaming products under its umbrella — and knowing which one you're canceling makes all the difference. "Amazon TV" isn't a single service with one cancel button. It's a collection of overlapping subscriptions that require different steps to manage.
What "Amazon TV" Actually Includes
Before canceling anything, it helps to understand what you're dealing with:
- Prime Video — included with Amazon Prime membership, or available as a standalone subscription
- Prime Video Channels — third-party add-ons (like Paramount+, Starz, or MGM+) purchased through Amazon
- Amazon Prime membership itself — the broader subscription that bundles video with shopping perks
- IMDb TV / Freevee — Amazon's free, ad-supported tier (no subscription to cancel)
Each of these is managed and canceled differently. Canceling Prime doesn't automatically cancel your Prime Video Channels, and vice versa.
How to Cancel Prime Video Channels 📺
Prime Video Channels are the most commonly confused item. These are subscriptions you added through Amazon to watch content from other networks.
To cancel a Prime Video Channel:
- Go to amazon.com and sign in
- Hover over Account & Lists, then select Account
- Click Prime Video under the "Digital content and devices" section
- Select Channels from the top navigation
- Find the channel you want to cancel and click Cancel Channel
- Confirm the cancellation
You'll typically retain access until the end of the current billing period. Amazon doesn't usually offer prorated refunds for partial months on channel subscriptions.
How to Cancel Amazon Prime (Which Includes Prime Video)
If you want to cancel access to Prime Video entirely and you subscribed through the bundled Prime membership, you'll need to cancel Prime itself.
To cancel Amazon Prime:
- Go to amazon.com and sign in
- Navigate to Account & Lists → Account
- Click Prime or Manage Your Prime Membership
- Select Update, cancel, and more
- Choose End Membership
- Amazon will walk you through a multi-step confirmation, including offers to pause your membership
Amazon often presents alternatives — a three-month pause, a downgrade, or a reminder of benefits — before completing the cancellation. You'll need to confirm through each screen.
Important: If your Prime membership is billed annually, you may be eligible for a partial refund if you haven't used significant Prime benefits (like free shipping or video streaming) during that billing cycle. If you've used those benefits, refunds are typically not issued.
How to Cancel If You Subscribed Through a Third-Party App Store 🔄
This is where many users hit a wall. If you signed up for Prime Video or a Prime Video Channel through:
- Apple's App Store (iOS/tvOS)
- Google Play Store (Android)
- Roku's billing system
- Amazon Fire TV's billing system
...then you cannot cancel through Amazon's website. The subscription is managed by the platform where you signed up.
| Where You Subscribed | Where to Cancel |
|---|---|
| Amazon.com | amazon.com → Account → Prime |
| Apple App Store | Settings → Apple ID → Subscriptions |
| Google Play | Play Store → Subscriptions |
| Roku | Roku account → Manage Subscriptions |
| Fire TV | Amazon account (same as amazon.com) |
If you try to cancel on Amazon's site and can't find the subscription, check your email receipt — it will show which billing platform processed the charge.
Canceling on Mobile Devices
The steps are similar on mobile, but the navigation labels differ slightly depending on whether you're using the Amazon app or a mobile browser.
In the Amazon app:
- Tap the menu (☰) → Account → Prime or Manage Subscriptions
On a mobile browser:
- The full desktop site process works on mobile browsers — request the desktop version if the mobile layout hides options
What Happens After You Cancel
- Prime Video access continues until the end of your current billing period
- Prime Video Channels remain active until their individual billing dates
- Downloaded content from Prime Video (offline viewing) becomes inaccessible once your membership ends
- Watchlist and viewing history is stored on your Amazon account and will return if you resubscribe
The Variables That Affect Your Cancellation Process
Several factors determine how straightforward this will be for your situation:
- Where you originally signed up — Amazon's website, a device app store, or a TV platform
- Whether you're canceling a channel, Prime Video, or full Prime
- Your billing cycle — monthly vs. annual memberships have different refund implications
- How many channels you've added — each one requires a separate cancellation
- Whether someone else in your household manages the account — household account holders may not have cancellation permissions
Someone who signed up directly on Amazon.com for a monthly Prime membership and wants to cancel one channel faces a five-minute process. Someone who signed up through Apple TV, has an annual plan, and wants to understand their refund eligibility is navigating a meaningfully different situation.
Your billing history, the platform you used to subscribe, and how recently you've used paid benefits all factor into what options Amazon presents during the cancellation flow — and what you're actually entitled to in terms of remaining access or refunds.