How to Cancel Call Forwarding on Verizon: A Complete Guide

Call forwarding is a genuinely useful feature — until it isn't. Maybe you set it up temporarily while traveling, configured it during a work meeting, or turned it on by accident. Whatever the reason, knowing how to cancel call forwarding on Verizon is straightforward once you understand the different methods and which one applies to your situation.

What Is Call Forwarding and Why It Matters to Turn It Off

Call forwarding redirects incoming calls from your Verizon number to a different phone number automatically. When active, callers reach the forwarding destination instead of your device — which means you may miss calls without realizing it, or your phone simply never rings.

Verizon supports several types of call forwarding, and the cancellation method depends on which type is currently active on your line.

The Different Types of Call Forwarding on Verizon

Understanding the type of forwarding you're dealing with changes the steps you'll take to cancel it.

Each type is toggled separately, which means turning off one doesn't necessarily turn off others.

How to Cancel Call Forwarding on Verizon Using Feature Codes 📱

The fastest method — and the one that works on virtually any Verizon phone — is using MMI codes (Man-Machine Interface codes), sometimes called star codes or feature codes. These are dialed directly from your phone's keypad.

To Cancel Unconditional Call Forwarding

Dial *73 and press the call button. You'll typically hear a confirmation tone or a recorded message indicating forwarding has been deactivated.

To Cancel Conditional Call Forwarding

• No Answer forwarding: Dial *93
• Busy forwarding: Dial *91
• Unreachable forwarding: Dial *92

These codes work on postpaid Verizon lines and are entered just like a regular phone call. Most users see confirmation within a few seconds.

Note: Prepaid Verizon lines may handle call forwarding differently depending on the plan. If the codes above don't produce a confirmation, your account type may require a different approach.

Canceling Call Forwarding Through the My Verizon App

If you prefer a visual interface over dialing codes, the My Verizon app provides account-level control over calling features.

1. Open the My Verizon app on your device
2. Navigate to Account or Plan & Services
3. Select the line you want to modify
4. Look for Call Settings or Calling Features
5. Locate Call Forwarding and toggle it off or select Deactivate

The app experience varies depending on your account type (individual, shared, or business), the device you're using, and your current plan tier. Some users find all forwarding options clearly listed; others may see a more simplified view depending on how their account is structured.

Canceling Call Forwarding via My Verizon Online

The full browser-based My Verizon portal at verizon.com gives you access to the same calling features as the app, often with more detailed settings visible. The navigation path is similar:

Account → My Plan → Manage Features → Call Forwarding

This method is particularly useful if you're managing multiple lines on a shared or business account, since the desktop view typically makes it easier to distinguish between individual lines.

Contacting Verizon Directly

If the feature codes aren't producing a confirmation and the app isn't showing call forwarding options, calling Verizon customer support at *611 from your Verizon device connects you directly to account support. Representatives can verify whether call forwarding is active on your line and deactivate it from their end.

This path is also worth considering if you're managing a business account or a corporate line, where IT administrators or account managers may have applied forwarding settings that aren't modifiable at the individual device level.

Factors That Affect Which Method Works for You

Not every method works equally well in every situation, and a few variables determine which approach is most reliable:

• Account type: Postpaid individual, prepaid, shared family plan, and business lines each have different feature access levels
• Device type: Some older devices or non-VoLTE phones may not support all MMI codes reliably
• Network mode: Phones operating on Wi-Fi Calling or specific network settings occasionally handle MMI codes differently than standard cellular
• Who set up the forwarding: If forwarding was enabled by an account administrator or through a third-party app, standard deactivation codes may not override it
• Plan tier: Some basic plans have limited calling feature controls compared to premium tiers

When Call Forwarding Won't Cancel with Standard Methods 🔧

Occasionally, users find that dialing cancellation codes produces no tone or an error message. This can happen when:

• The forwarding was set up through a third-party voicemail or phone management app rather than Verizon's native system
• The line is on a prepaid plan with different feature code structures
• There's an account-level restriction in place
• The phone is currently in a limited coverage area, affecting how feature codes are processed

In these cases, reaching out through the My Verizon app chat, calling *611, or visiting a Verizon store gives you a direct path to resolving it with full account visibility.

What Determines the Right Approach for Your Setup

The steps above cover the full range of standard Verizon call forwarding cancellation methods — but which one works cleanly depends on the specific combination of your account type, plan, device, and how the forwarding was originally enabled. Someone on a standard postpaid individual plan with a modern Android or iPhone will likely have call forwarding cleared in seconds with a feature code. Someone managing a business line, a prepaid account, or dealing with forwarding configured through a third-party service is looking at a meaningfully different path to the same result.