How to Cancel Samsung Care+: A Complete Guide

Samsung Care+ is the company's device protection plan, covering accidental damage, mechanical breakdown, and in some tiers, loss and theft. It's bundled with many Samsung devices at purchase or added afterward — and like most subscription-based protection plans, canceling it takes more than just deleting an app.

Here's exactly how the cancellation process works, what affects your options, and what to think through before you pull the trigger.

What Is Samsung Care+ and How Is It Billed?

Before canceling, it helps to know what you're actually subscribed to. Samsung Care+ comes in several versions:

• Samsung Care+ (standard) — covers accidental damage and mechanical failure
• Samsung Care+ with Theft & Loss — adds coverage for stolen or lost devices
• Samsung Care+ for Business — enterprise-level plans with different terms

Billing works one of two ways: monthly rolling payments or a one-time upfront annual fee. Your cancellation experience — and whether you're eligible for a refund — depends heavily on which billing model you signed up under.

Samsung Care+ is typically administered through Assurant, a third-party insurance provider, which means some cancellation steps route through Assurant's systems rather than Samsung's own account portal. This trips up a lot of people.

How to Cancel Samsung Care+: The Main Methods

Method 1: Cancel Through the Samsung Members App

This is the most direct route for most users.

1. Open the Samsung Members app on your device
2. Tap your profile or navigate to Support
3. Look for Samsung Care+ under your active services
4. Select Manage Plan, then follow the prompts to cancel

Not all regions or plan types surface the cancellation option here. If you don't see it, move to Method 2.

Method 2: Cancel Through Samsung's Website

1. Go to samsung.com and sign into your Samsung account
2. Navigate to My Account → Subscriptions or Services & Plans
3. Locate your Samsung Care+ plan
4. Select Cancel Plan and confirm

If your plan was purchased through a carrier (AT&T, Verizon, T-Mobile, etc.), the cancellation may not be available through Samsung's portal at all — you'd need to go through your carrier's account management system instead.

Method 3: Cancel Through Your Carrier

📱 If you added Samsung Care+ at the point of sale through a carrier store or carrier website, that carrier may own the billing relationship. In that case:

• Log into your carrier account online or via their app
• Navigate to Device Protection or Add-Ons
• Find the Samsung Care+ line item and cancel it there

Calling carrier customer support directly is often faster if the self-service portal isn't cooperating.

Method 4: Contact Assurant Directly

Because Assurant administers the insurance component, you can also cancel by contacting them directly:

• Phone or online chat through assurant.com
• Have your Samsung account email, device IMEI, and plan confirmation number ready

This route is particularly useful if your plan was purchased independently (not through a carrier) and you're having trouble locating the cancellation option in Samsung's own portals.

Refunds and Prorated Cancellations

This is where billing type matters significantly.

Most monthly plans let you cancel without penalty, but you generally won't receive a refund for the current billing period — coverage simply stops at the next cycle. Annual plans purchased directly from Samsung often include a short free-look period (commonly 30 days) during which you can cancel for a full refund.

If you've recently filed a claim, cancellation rules can change. Some plans restrict cancellation after a claim is processed, or adjust any potential refund accordingly.

What Happens After You Cancel

• Pending claims should be resolved before canceling — canceling mid-claim can complicate or void the payout
• Coverage ends either immediately or at the end of your billing period, depending on your plan terms
• You'll receive a confirmation email — keep this as proof that cancellation went through
• The device itself is unaffected; only the protection plan is removed

⚠️ One thing worth noting: Samsung Care+ plans are generally tied to a specific device by IMEI. Canceling one plan doesn't affect plans on other devices on your account.

Variables That Affect Your Specific Cancellation Path

No two Samsung Care+ cancellations are identical. The factors that shape your experience include:

• Where you purchased — directly from Samsung, through a carrier, or via a retailer
• Plan tier — standard, Theft & Loss, or Business
• Billing cycle — monthly vs. annual upfront
• Region — U.S. plans operate differently than plans in the UK, Australia, or South Korea
• How long you've had the plan — trial periods, claim history, and tenure can all affect refund eligibility
• Whether a claim was recently filed — this can introduce hold periods or alter cancellation terms

Someone who bought Samsung Care+ monthly through T-Mobile at a retail store will navigate a completely different cancellation process than someone who added it annually through samsung.com six months ago. Same plan name, meaningfully different path.

The right starting point is checking your original purchase confirmation email — it will identify who billed you, which immediately tells you where to go first.