How to Add Ticketmaster Tickets to Apple Wallet

Ticketmaster tickets go into Apple Wallet the same way as boarding passes

When you buy tickets on Ticketmaster, the app can send them directly to Apple Wallet on your iPhone or iPad. Once they're there, you open Wallet, tap the ticket, and hold your phone up to the scanner at the venue — no screenshots, no emails, no paper needed. The ticket lives on your device and updates automatically if Ticketmaster makes changes to the event.

This works only if you bought your tickets through the Ticketmaster app or website and you have an iPhone or iPad. Android users cannot add Ticketmaster tickets to a digital wallet through Ticketmaster itself, though some venues offer their own apps that support this. If you bought tickets through a reseller or received them from someone else, the process is different.

Key Takeaways

Ticketmaster tickets added to Apple Wallet appear as a pass you can tap and display at entry without opening the Ticketmaster app.
You must buy or access your tickets through the official Ticketmaster app or website — tickets forwarded by email or text do not include the Wallet option.
The "Add to Apple Wallet" button appears on your ticket details page after purchase, and tapping it sends the ticket to your Wallet app in seconds.
Once in Wallet, your ticket updates automatically if the event time, seat location, or other details change.
If you do not see the Wallet button, check that you are using the latest Ticketmaster app and that your iPhone is running iOS 15 or newer.

Finding the Add to Wallet button after you buy tickets

After you complete a purchase on Ticketmaster, you land on a confirmation page. Scroll down on this page and look for a button that says "Add to Apple Wallet" — it usually has the Apple Wallet logo next to the text. Tap it once.

Your iPhone will show a preview of the ticket as it will appear in Wallet. The preview shows the event name, date, time, venue, and your seat or section. Tap "Add" in the top right corner of this preview. The ticket is now in your Wallet app.

If you do not see the "Add to Apple Wallet" button on the confirmation page, try these checks: Make sure you are using the Ticketmaster app version 15.0 or newer — open the App Store, search for Ticketmaster, and tap "Update" if one is available. If you bought tickets on the Ticketmaster website instead of the app, open the Ticketmaster app, sign in, go to "My Tickets," find the event, and look for the Wallet button there.

Adding tickets to Wallet from your Ticketmaster account later

You do not have to add tickets to Wallet right after you buy them. You can do it anytime before the event. Open the Ticketmaster app, tap the menu icon (three horizontal lines) at the bottom, and select "My Tickets."

Find the event you want to add to Wallet and tap it. On the ticket details page, scroll down and tap "Add to Apple Wallet." Follow the same preview and confirmation steps as before. This is useful if you bought tickets months ago and only now want them in Wallet, or if you accidentally skipped the step at checkout.

What happens when you use the ticket at the venue

On the day of the event, open your Wallet app and find the Ticketmaster ticket. Tap it once — the ticket expands to show a barcode or QR code. Hold your iPhone up to the scanner at the venue entrance. The scanner reads the code and you are in.

You do not need to unlock your phone or open the Ticketmaster app. The ticket works from the lock screen if you set it up that way. To do this, go to Wallet, tap the ticket, scroll down, and toggle on "Show on Lock Screen." Then you can double-press the side button on your iPhone and the ticket appears without unlocking.

If the scanner does not read your code on the first try, try holding the phone steadier or at a slightly different angle. If it still does not work, open the Ticketmaster app, go to "My Tickets," find the event, and show the barcode from there instead. Venues always have a backup method.

Tickets that cannot be added to Wallet

Resold tickets and tickets you received from someone else usually cannot be added to Wallet through Ticketmaster. If someone forwards you a ticket by email or text, that message contains a link to view the ticket, but not an "Add to Wallet" button. You can still use the ticket — just open the link on your phone at the venue — but it will not live in Wallet.

Some venues and artists use their own ticketing apps instead of Ticketmaster. These apps may have their own Wallet integration, or they may not. Check the venue's website or the artist's social media to see if they recommend a specific app for entry.

If you bought tickets through a reseller like StubHub or Vivid Seats, those platforms do not integrate with Apple Wallet. You will receive a Ticketmaster transfer link, and once you accept it in the Ticketmaster app, you can add those tickets to Wallet just like any other purchase.

Updating and managing tickets in Wallet

If Ticketmaster changes the event time, seat location, or any other detail, your Wallet ticket updates automatically. You do not need to delete and re-add it. Open Wallet, tap the ticket, and you will see the new information.

If you want to remove a ticket from Wallet — for example, if you sold it or the event was cancelled — open Wallet, tap and hold the ticket, and select "Remove." The ticket stays in your Ticketmaster account; you are only removing it from Wallet. You can add it back anytime by going to "My Tickets" in the Ticketmaster app.

If you have multiple tickets to the same event, each one appears as a separate pass in Wallet. You can tap through them one at a time at the scanner, or if your phone supports it, you can display multiple passes at once.

Troubleshooting when the Wallet button does not appear

The most common reason the "Add to Apple Wallet" button is missing is that your Ticketmaster app is out of date. Open the App Store, search for Ticketmaster, and check whether an update is available. If one is, tap "Update" and wait for it to finish. Then go back to "My Tickets" and try again.

The second most common reason is that your iPhone is running an older version of iOS. Wallet integration requires iOS 15 or newer. Go to Settings, tap "General," then "Software Update," and install any available update. Restart your phone after the update finishes.

If you bought tickets on the Ticketmaster website on a computer, the Wallet button may not appear until you view the tickets in the Ticketmaster app on your iPhone. Sign in to the app, go to "My Tickets," and look for the button there.

If you have updated both the app and iOS and still do not see the button, the ticket type may not support Wallet integration. Some events, especially those at smaller venues or with unusual ticketing setups, do not offer this feature. Contact Ticketmaster support through the app if you need help.

Frequently Asked Questions

Can I add Ticketmaster tickets to Apple Wallet if I bought them on the website instead of the app?

Yes. Sign in to the Ticketmaster app on your iPhone, go to "My Tickets," find the event, and tap "Add to Apple Wallet." Tickets purchased on the website are linked to your account and work the same way as app purchases.

What if someone sends me a Ticketmaster ticket by email or text?

Open the link they sent you and accept the ticket transfer in the Ticketmaster app. Once it is in your account under "My Tickets," you can add it to Wallet. If you just view the ticket from the email link without accepting the transfer, you cannot add it to Wallet.

Will my ticket work in Wallet if I do not have internet at the venue?

Yes. Once the ticket is in Wallet, it works offline. The barcode or QR code is stored on your phone and does not need a data connection to scan. Your phone just needs to have enough battery to display the code.

Can I add the same ticket to Wallet on multiple phones?

No. A ticket can only be in Wallet on one device at a time. If you add it to your iPhone and then try to add it to your iPad, the iPad version will not work. Stick to one device for entry.

What happens to my Wallet ticket if Ticketmaster cancels the event?

Ticketmaster will notify you through the app and email. Your Wallet ticket will update to show the cancellation status. You can then delete it from Wallet. Ticketmaster will handle refunds through your original payment method.

This guide is for general information only and is not medical, financial, legal, or other professional advice. For decisions specific to your situation, consult a qualified professional. See our Editorial Policy.