Where to find Max and what devices it works on
Max is available through your device's official app store — the Apple App Store on iPhones and iPads, Google Play on Android phones and tablets, and the Microsoft Store on Windows computers. You can also watch Max through a web browser on any computer or tablet by visiting max.com directly, without downloading an app at all.
Max works on phones and tablets running iOS 13 or later, Android 8 or later, Windows 10 or later, and macOS 11 or later. If your device is older than these versions, you may not be able to download the app, though you can still try the web version at max.com.
Key Takeaways
- Max is found in the Apple App Store, Google Play, or Microsoft Store depending on your device type.
- You can also watch Max through any web browser by going to max.com without downloading anything.
- The download takes a few minutes and requires an internet connection, but the app itself is free.
- After downloading, you will need to sign in with an account or create one before you can watch anything.
Downloading Max on iPhone or iPad
Open the Apple App Store on your iPhone or iPad. Tap the search icon at the bottom of the screen, then type "Max" in the search box. The official Max app will appear at the top of the results — it has a blue icon with a white "M" on it. Tap the cloud icon with a downward arrow (or the word "Get" if you have not downloaded it before), then use Face ID, Touch ID, or your Apple password to confirm the download.
The app will download and install automatically. Once it finishes, the button will change to "Open." Tap it to launch Max for the first time. You will then be asked to sign in with your Max account or create a new one.
Downloading Max on Android phones and tablets
Open Google Play on your Android device. Tap the search icon at the bottom, then type "Max" in the search box. The official Max app will show up first — look for the blue icon with a white "M." Tap "Install" to begin the download.
Google Play will ask for permission to access certain features of your device, such as storage. Review these permissions and tap "Install" again to proceed. The app will download and install in the background. Once finished, the button will change to "Open." Tap it to start Max and sign in with your account.
Downloading Max on Windows or Mac computers
On Windows 10 or later, open the Microsoft Store and search for "Max." The official app will appear at the top of the results. Click "Get" to download and install it. On macOS 11 or later, open the App Store, search for "Max," and click "Get" followed by "Install App."
Both downloads will complete in a few minutes. After installation, click "Open" to launch the app. You will be prompted to sign in or create an account before you can start watching.
Using Max through a web browser instead
If you do not want to download an app, you can watch Max on any computer or tablet by opening a web browser — Chrome, Safari, Firefox, or Edge all work — and going to max.com. Click "Sign In" at the top right, then enter your Max account information or create a new account. You will have access to the same shows and movies as the app, with no download required.
The web version works on older devices that cannot run the app, and it takes up no storage space on your device. The only trade-off is that you cannot download episodes to watch offline, which is a feature only the app provides.
What to do if the download fails or gets stuck
If the download stops or hangs, check that you have a strong internet connection — use WiFi if possible, as mobile data can be slower. Close the app store completely and try downloading again. On phones, you can also restart your device before attempting the download a second time.
If the app still will not download, check that your device meets the minimum system requirements listed above. You can also try uninstalling any previous version of Max if it is already on your device, then download it fresh. If problems continue, the web version at max.com is always an alternative that does not require an app installation.
Signing in and starting to watch
Once the app opens for the first time, you will see a sign-in screen. If you already have a Max account, enter your email address and password. If you do not have an account yet, tap "Create Account" and follow the prompts to set one up with your email and a password you choose.
After you sign in, the app will load your profile and show you the home screen with shows and movies to watch. You can start playing content right away. Your account will stay signed in on that device unless you manually sign out, so you will not have to enter your password every time you open the app.
Frequently Asked Questions
Does downloading Max cost money?
The app itself is free to download. However, you will need a Max subscription to watch most content. Max offers different subscription plans at different price points, which you can see and choose when you create your account.
Can I download episodes of shows to watch offline?
Yes, but only through the mobile app on phones and tablets, not through the web version or computer app. Open a show or movie in the app, look for a download icon (usually a downward arrow), and tap it. The episode will save to your device and you can watch it without an internet connection.
What if I do not remember my Max password?
On the sign-in screen, look for a "Forgot Password?" link below the password field. Tap it and enter your email address. Max will send you a link to reset your password. Check your email inbox and spam folder, then click the link and create a new password.
Can I use the same Max account on multiple devices?
Yes. Sign in with the same email and password on any device where you have downloaded the app or opened max.com. Your watchlist, saved shows, and viewing history will appear on all devices. However, you can only stream on a limited number of devices at the same time, depending on your subscription plan.
Why does Max ask for permissions when I download it?
The app requests permission to use features like your device's storage, camera, or microphone. You can review each permission before confirming the download. Granting these permissions allows Max to function properly, such as saving downloaded episodes or accessing your device's display settings.