How to cancel eHarmony

You can cancel eHarmony through your account settings on the website or mobile app. Log in, go to Settings, select "Subscription" or "Billing", and look for a "Cancel Subscription" or "Manage Subscription" button. The process takes about two minutes. If you subscribed through Apple's App Store or Google Play, you'll need to cancel through that platform instead — eHarmony won't be able to process the cancellation for you.

Your account will remain active until the end of your current billing period. eHarmony will not refund the unused portion of your subscription, though some states have different rules — California, for example, requires refunds if you cancel within three business days of purchase. Check your original receipt to see when your billing cycle ends and when your access will stop.

Key Takeaways

  • Cancel through your account settings on eHarmony's website or app by finding the Subscription or Billing section.
  • If you subscribed through the Apple App Store or Google Play, you must cancel through that app store, not through eHarmony directly.
  • Your account stays active until your current billing period ends — eHarmony does not refund unused time unless your state requires it.
  • Save your cancellation confirmation email, which serves as proof if billing problems occur later.

Canceling through the eHarmony website

Open eHarmony.com and log in with your email and password. Click your profile icon or avatar in the top right corner, then select "Settings" from the dropdown menu. Look for "Subscription," "Billing," or "Account" — the exact label varies depending on when your account was created.

Once you're in the subscription section, you should see your current plan and a button labeled "Cancel Subscription," "Manage Subscription," or "Turn Off Auto-Renewal." Click it. eHarmony will ask why you're leaving — you can skip this or answer it. After you confirm the cancellation, you'll receive a confirmation email. Keep this email; it proves you canceled on a specific date if a charge appears on your card later.

Canceling through the eHarmony mobile app

Open the eHarmony app and tap the menu icon (three horizontal lines) in the bottom right corner. Select "Settings," then look for "Subscription," "Account," or "Billing." The path is slightly different on iPhone and Android, but the end result is the same.

Tap "Cancel Subscription" or "Manage Subscription" and confirm your choice. You'll see a confirmation message in the app and receive an email confirmation. If you don't see a cancellation option in the app, it means you subscribed through the App Store or Google Play — scroll down to the bottom of the Settings page, which should direct you to cancel through that platform instead.

Canceling an App Store or Google Play subscription

If you subscribed to eHarmony through Apple's App Store or Google Play Store, eHarmony's website and app cannot cancel it. You must cancel through the store where you made the purchase.

On iPhone or iPad: Open the Settings app, tap your name at the top, select "Subscriptions," find eHarmony, and tap "Cancel Subscription." On Android: Open Google Play, tap your profile icon in the top right, select "Payments and subscriptions," then "Subscriptions," find eHarmony, and tap "Cancel subscription." Both platforms will ask you to confirm; do so, and you'll receive a confirmation email from the App Store or Google Play.

What happens after you cancel

Your account remains active and you can still message matches until your billing period ends. The exact end date appears in your subscription settings. After that date, your profile becomes hidden from other users and you lose access to messaging, but your account itself isn't deleted — you can reactivate it later by subscribing again.

If you want your profile completely removed rather than just hidden, you'll need to delete your account separately. This is different from canceling your subscription. Go to Settings, scroll to the bottom, and look for "Delete Account" or "Close Account." Deleting your account is permanent and cannot be undone.

Dealing with unexpected charges after cancellation

If a charge appears on your card after you canceled, check the date against your cancellation confirmation email. Charges that occur after your billing period ended are billing errors. Contact eHarmony's support team through the Help section of the website or app and provide your confirmation email and the date of the unwanted charge.

If eHarmony doesn't refund the charge within 5 to 10 business days, contact your credit card company or bank and dispute the charge. Provide them with your cancellation confirmation email and the charge date. Most card companies will reverse unauthorized charges within 30 days of your report.

Frequently Asked Questions

Will eHarmony refund my money if I cancel mid-month?

No, eHarmony does not refund unused portions of your subscription in most states. Your account remains active until the end of your current billing cycle. A few states, including California, require refunds within a certain window of purchase — check your receipt to see your purchase date and your state's consumer protection laws.

Can I cancel without logging in?

No. You must log into your account to cancel your subscription. If you've forgotten your password, use the "Forgot Password" link on the login page to reset it. If you no longer have access to the email address on your account, contact eHarmony support for help.

What's the difference between canceling and deleting my account?

Canceling stops your subscription and hides your profile from other users, but your account data remains. Deleting your account removes your profile and messages permanently and cannot be reversed. Most people cancel rather than delete in case they want to return later.

Do I need to cancel before my free trial ends?

Yes. If you don't cancel before the trial period ends, eHarmony will charge your payment method for a full subscription. Set a phone reminder for one day before your trial ends so you don't forget.

Why can't I find the cancel button in the app?

If you subscribed through the App Store or Google Play, the cancel option won't appear in the eHarmony app itself. You must cancel through the store's subscription settings instead. The app should direct you there, but if it doesn't, go directly to your phone's Settings (iPhone) or Google Play app (Android) to find your subscriptions.