Facebook does not publish a phone number for general customer support
Facebook (now Meta Platforms) does not operate a public phone line for everyday account issues, billing questions, or technical problems. If you search for a Facebook phone number online, you will find numbers that claim to be official support lines — most of these are third-party services that charge fees, and Meta does not endorse them.
The company handles support requests through its website and mobile app instead. This means contacting them requires using their online forms, which route your issue to the right team based on what you describe. Response times vary widely depending on the problem type and how many requests are ahead of yours.
Key Takeaways
- Meta does not offer a public phone number for Facebook support, and paid third-party numbers claiming to be official are not affiliated with the company.
- You can report problems through the Help Center on Facebook's website or through the app's Settings menu under "Help & Support."
- Account security issues (hacked accounts, unauthorized access) have a faster reporting path than general technical problems.
- If you have a business account, Meta offers a separate Business Help Center with different contact options than personal accounts.
Where to report problems through Facebook's official channels
Open Facebook on a web browser and go to the Help Center by clicking the question mark icon in the top right corner. From there, you can search for your specific issue or browse categories like "Account Security," "Technical Issues," or "Billing." Each category has articles explaining how to fix common problems, and many include a button to report the issue directly to Meta if the article does not solve it.
On the Facebook mobile app, tap the three horizontal lines (menu icon) at the bottom right, scroll down to "Settings & Privacy," then tap "Settings." Look for "Help & Support" and select "Report a Problem." Describe what is happening as specifically as you can — for example, "I cannot log in even with the correct password" is more useful to their team than "my account is broken."
How to report a hacked or compromised account
If someone else is using your account or you see posts you did not make, go directly to facebook.com/login/identify on a web browser. This page is designed specifically for account takeover and will walk you through confirming your identity and regaining access. You do not need to file a general support request first — this tool is faster because Meta routes it to their security team immediately.
If you cannot access the account at all, you can still use that same URL from a different device or browser. Facebook will ask you to verify your identity using a phone number, email address, or trusted contacts you set up beforehand. Once you regain access, change your password immediately and review your login activity in Settings to see where the account was accessed from.
Business accounts and advertiser support
If you manage a Facebook Business Page or run ads through Meta, you have access to the Business Help Center at business.facebook.com/help. This section has different resources than the regular Help Center and covers issues like ad disapproval, billing disputes, and page management. You can also access Meta Business Support directly from your Ads Manager account — click the question mark icon and select "Get Support."
Business accounts sometimes have faster response times for certain issues because they are tied to ad spend and revenue. If your ads are not running or you are being charged incorrectly, reporting through the Business Help Center rather than the general support form will route your case to the right team more quickly.
What to expect when you report a problem
After you submit a report, Meta sends a confirmation message to the email address associated with your account. You will not receive a phone call or a direct message from a support agent — all communication happens through email or notifications in your account. Response times range from a few hours for urgent security issues to several weeks for other problems, depending on how many reports are in the queue.
For some issues, Meta's automated systems can resolve the problem without human review. For example, if you report that you cannot log in, the system may automatically send you a password reset link. For more complex issues like account restrictions or content removal, a person will review your case, but this takes longer.
Avoiding scams that impersonate Facebook support
Scammers often advertise fake Facebook phone numbers on Google, claiming to be official support lines. These numbers charge fees (sometimes $50 to $200) and connect you to people who cannot actually access your account or solve your problem. Meta will never call you asking for your password, and official support will never ask you to pay money to fix your account.
If someone contacts you claiming to be from Facebook support, do not give them your password or personal information. Real Meta support contacts you only through notifications in your account or emails from addresses ending in @facebookmail.com. If you are unsure whether a message is real, go directly to facebook.com and check your notifications there — do not click links in emails or messages.
Frequently Asked Questions
Can I call Facebook if my account is hacked?
No, but you do not need to. Go to facebook.com/login/identify to report a hacked account — this tool connects you directly to Meta's security team without a phone call. You will receive updates through email as they work on your case.
Why does Facebook not have a phone number?
Meta handles millions of support requests daily, and a phone line would create bottlenecks. Their online system routes issues to the right team based on the problem type, which is faster than a general phone queue for most issues.
How long does it take to hear back from Facebook support?
Response times vary. Security issues may be resolved in hours, while other problems can take weeks. You will receive email updates as your case progresses, and you can check the status in your account notifications.
Is there a paid support option for Facebook?
Not for personal accounts. Business accounts with active ad spending may have faster support through the Business Help Center, but this is not a paid service — it is included with your business account.
What if I cannot find my issue in the Help Center?
Use the "Report a Problem" option in Settings and describe your issue in detail. Be specific about what you were doing when the problem started and what you have already tried. This helps Meta route your case to the right team.