Where to go to see your AT&T account

You can view your AT&T account in two main places: the AT&T website at att.com or the AT&T mobile app on your phone. Both show you the same information — your bill, your plan details, your usage, and your payment history. Which one you use depends on what device you have in front of you right now.

The website works on any computer or tablet with a web browser. The app is faster if you use your phone often and want to check your balance or pay a bill in seconds. You will need your phone number or account number and your password to sign into either one.

Key Takeaways

  • You can access your AT&T account through att.com on a computer or through the AT&T mobile app on your phone, and both require your phone number or account number plus your password.
  • If you do not have a password yet, you can create one during your first sign-in by selecting "Create account" instead of "Sign in".
  • The AT&T mobile app lets you check your bill, pay your balance, and see your data usage without opening a web browser.
  • If you forget your password, use the "Forgot password?" link on the sign-in page to reset it through your email or phone number.
  • Two-factor authentication adds a security step that requires you to confirm your sign-in on a trusted device or through a code sent to your phone.

Signing into AT&T on a computer or tablet

Go to att.com in your web browser. In the top right corner, you will see a "Sign in" button. Click it. You will see a box asking for your phone number or account number — enter whichever one you have. Then enter your password and click "Sign in".

If you have never signed in before, click "Create account" instead. AT&T will ask you to verify your identity by sending a code to your phone or email. Once you confirm that code, you can create a password and finish setting up your account. After that, you can sign in anytime with your phone number or account number and that password.

Once you are signed in, you will see your bill amount, your due date, your plan details, and links to pay your bill or view your usage. The layout is the same whether you use a phone, tablet, or computer.

Using the AT&T mobile app

Download the AT&T mobile app from the Apple App Store if you have an iPhone, or from Google Play if you have an Android phone. Open the app and tap "Sign in". Enter your phone number or account number and your password, then tap "Sign in".

The app shows your current bill, your remaining data for the month, and quick buttons to pay your bill or contact customer service. You can also manage multiple lines if you have a family plan — just tap the line you want to view. The app is usually faster than the website if you check your account often because it opens directly to your account instead of asking you to sign in each time.

If you have not used the app before, you may need to create an account the first time you open it, the same way you would on the website. AT&T will send a verification code to your phone or email.

What to do if you forget your password

On the AT&T sign-in page, click "Forgot password?" below the password box. AT&T will ask you to enter your phone number or account number. Then it will offer to send a reset code to your email address or phone number — choose whichever one you have access to right now.

Check your email or text messages for the code. It usually arrives within a few minutes. Enter that code on the AT&T website, and you will be able to create a new password. Make sure your new password is something you can remember, or write it down somewhere safe.

If you do not receive the code, check your spam or junk folder in your email, or wait a few more minutes for the text to arrive. If nothing shows up after 10 minutes, try the reset again and choose the other option — email instead of text, or text instead of email.

Setting up two-factor authentication for extra security

Two-factor authentication means AT&T requires a second step to prove it is really you when you sign in. After you enter your password, AT&T sends a code to your phone or email, and you have to enter that code before you can see your account. This stops someone else from getting into your account even if they know your password.

To turn it on, sign into your account on att.com, then look for "Security" or "Account settings" in the menu. You should see an option for "Two-factor authentication" or "Two-step verification". Follow the steps to choose whether you want codes sent to your phone number or your email address. After you turn it on, every sign-in will require that extra code.

The code is usually valid for 10 minutes, so you need to enter it quickly. If you wait too long, you can ask for a new code. Two-factor authentication takes an extra 30 seconds per sign-in, but it is worth it if you want to make sure no one else can access your account.

Viewing your bill and payment history

Once you are signed in, your current bill amount and due date appear at the top of the page. Click on "View bill" or "Billing" to see a detailed breakdown of what you are being charged for — your plan cost, any add-ons, taxes, and fees. You can also see bills from previous months by clicking on the date or month you want to view.

To pay your bill, click the "Pay bill" button. AT&T will ask you to choose a payment method — you can use a debit card, credit card, or bank account. You can also set up automatic payments so your bill is paid on the same day each month without you having to do anything. Your payment history shows every payment you have made, when it was processed, and how much it was for.

Checking your data usage and plan details

Your plan details and current usage appear in a section usually labeled "Plan" or "Usage". This shows you how much data you have used so far this month, how much you have left, and when your billing cycle resets. If you are on a shared data plan with multiple lines, you can see how much data each line has used.

If you are getting close to your data limit, AT&T may show you a warning. Some plans include unlimited data, so you will not see a limit. Other plans charge extra if you go over, so checking this section helps you know whether you need to use Wi-Fi to avoid extra charges. You can also see your text message and call usage if your plan has limits on those.

Frequently Asked Questions

Do I need a different password for the app and the website?

No. Your phone number or account number and password work on both the website and the app. If you change your password, the change applies to both places automatically.

Can I sign into someone else's AT&T account on my phone?

Yes, but only one account can be signed in at a time on the app. If you want to switch between accounts, you have to sign out of one and sign into the other. On the website, you can open a private or incognito browser window to sign into a different account without signing out of your own.

What if I do not remember my account number?

Your account number is on your paper bill or in your email bill. You can also use your phone number to sign in instead — AT&T accepts either one. If you do not have your phone number handy either, call AT&T customer service at 611 from your AT&T phone, or 1-800-331-0500 from any phone.

Is it safe to sign into my AT&T account on a public Wi-Fi network?

It is safer to use your home Wi-Fi or mobile data, but if you must use public Wi-Fi, make sure two-factor authentication is turned on. That way, even if someone on the same network tries to sign in with your password, they will not be able to get in without the code sent to your phone or email.

Why does AT&T keep asking me to verify my identity?

AT&T asks for verification when you sign in from a new device, a new location, or after a long time away from your account. This is a security measure to make sure it is really you. You can usually skip this step in the future by marking the device as trusted.