The fastest way to contact Arlo is through their support website or by phone

Arlo offers customer support through multiple channels: phone, email, live chat, and their online support portal. The method you choose depends on how quickly you need help and what kind of problem you're facing. Phone support is fastest for urgent issues, while email works better if you need to attach screenshots or have a detailed question. Live chat falls somewhere in between — you'll get a response within minutes but may lose the conversation if you close the window.

Before you contact them, have your camera model number and serial number ready. You'll find this on the device itself or in the Arlo app under device settings. If your issue involves your account, have your email address and the phone number associated with your account available as well.

Key Takeaways

  • Arlo's phone support number is 1-844-244-6229, available Monday through Friday from 6 a.m. to 6 p.m. Pacific Time.
  • Live chat is available through the Arlo support website at arlo.com/support and typically responds within a few minutes during business hours.
  • You can email Arlo support through your account dashboard or contact them at support@arlo.com for non-urgent issues.
  • The Arlo mobile app has a built-in support section where you can submit tickets and track responses without leaving the app.

Calling Arlo customer support

The main Arlo customer support phone number is 1-844-244-6229. This line handles account issues, billing questions, technical problems, and general inquiries. Hours are Monday through Friday, 6 a.m. to 6 p.m. Pacific Time. The line is closed on weekends and major U.S. holidays.

When you call, have your device model and serial number ready, along with your account email. If you're calling about a billing issue, also have your order number or invoice number available. Wait times vary depending on call volume, but you're usually connected to a representative within 5 to 15 minutes during regular hours.

If you call outside business hours, you'll reach an automated system that offers the option to leave a voicemail or be transferred to email support. Arlo typically returns voicemails within one business day.

Using live chat on the Arlo support website

Live chat is available at arlo.com/support in the lower right corner of the page. You don't need to be logged into your account to start a chat, though having your account information ready will speed things up. During business hours (Monday through Friday, 6 a.m. to 6 p.m. Pacific Time), a representative usually responds within 2 to 5 minutes.

Live chat works well for quick questions about setup, account access, or troubleshooting steps. If your issue is complex or requires file uploads, the chat representative may direct you to email support or suggest opening a support ticket instead. Keep in mind that if you close the browser window or navigate away from the page, the chat conversation ends — you won't be able to return to it later.

Sending an email to Arlo support

You can reach Arlo by email at support@arlo.com. Email is best for issues that need detailed explanation, screenshots, or video clips. Arlo typically responds to emails within 24 to 48 hours during the week, though responses may take longer on weekends or holidays.

The easiest way to email support is through your Arlo account. Log into the app or website, go to Settings, and look for "Contact Support" or "Help." This method automatically includes your account information and device details, which speeds up the response. If you email directly to support@arlo.com, include your full name, email address, device model, and a clear description of the problem in the subject line.

Submitting a support ticket through the Arlo app

The Arlo mobile app has a built-in support section that lets you submit tickets without leaving the app. Open the app, tap the menu icon (three horizontal lines), scroll down to "Help & Support," and select "Contact Support." You can describe your issue, attach photos or videos, and track responses all in one place.

This method is useful because Arlo can see your device status and account history directly. Response times are the same as email — usually 24 to 48 hours — but you'll get a notification in the app when support replies instead of having to check your email.

What to do if you can't reach support

If you've tried calling and the line is busy, or if you're outside business hours, email is your most reliable backup. You can also check the Arlo community forum at arlo.com/community, where other users and Arlo staff sometimes answer common questions. This won't replace official support, but it can help you troubleshoot while you wait for a response.

If you're having trouble with your account or billing and need immediate help, check your email for any invoices or account statements — these often contain direct contact information for billing support. Some issues, like password resets or two-factor authentication problems, can also be resolved through the Arlo login page without contacting support.

Frequently Asked Questions

Does Arlo have 24/7 customer support?

No. Arlo's phone and live chat support are available Monday through Friday, 6 a.m. to 6 p.m. Pacific Time. Email support is available during these hours as well, though responses may take 24 to 48 hours. If you need help outside these hours, you can leave a voicemail or send an email and expect a response the next business day.

Do I need to pay for customer support?

No. All Arlo customers have access to phone, email, and chat support at no additional cost. This includes customers with free Arlo accounts and those with paid subscriptions.

What if I'm calling from outside the United States?

The phone number 1-844-244-6229 is a U.S. toll-free number and may not work from outside the country. International customers should use email support at support@arlo.com or live chat at arlo.com/support instead. Response times are the same as for U.S. customers.

Can I get support for my Arlo camera if it's no longer under warranty?

Yes. Arlo provides technical support to all customers regardless of warranty status. However, if your device needs repair or replacement, warranty coverage determines whether that service is free or paid. The support team can explain your options when you contact them.

How do I report a security issue with my Arlo account?

If you believe your account has been compromised or you've noticed unauthorized access, contact Arlo support immediately by phone at 1-844-244-6229 or through live chat. For security issues, phone or chat is faster than email. Have your account email and any suspicious activity details ready when you reach them.