Arlo's main customer service phone line and what to expect

Arlo's primary customer service number in the United States is 1-844-244-6226. This line handles account issues, technical problems, billing questions, and general support for Arlo cameras, doorbells, and related products. Wait times vary depending on call volume, but you should expect to reach a representative during business hours.

Arlo's phone support operates Monday through Friday, 6 a.m. to 6 p.m. Pacific Time. The line is closed on weekends and major US holidays. If you call outside these hours, you'll reach an automated system that offers options to leave a callback request or access other support channels.

Before calling, have your account email address, device serial number (found on the camera or in the Arlo app under device settings), and a description of your issue ready. This speeds up the process and helps the representative assist you more quickly.

Key Takeaways

  • Arlo's US customer service phone number is 1-844-244-6226, available Monday through Friday from 6 a.m. to 6 p.m. Pacific Time.
  • Have your account email, device serial number, and a clear description of your issue before calling to reduce wait time.
  • If you call outside business hours, you can request a callback or use Arlo's online chat and email support as alternatives.
  • Different regions outside the US have separate phone numbers, which you can find on Arlo's official support website.

When to call versus using other support options

Phone support works best for urgent issues like a camera that stopped recording, account lockouts, or billing disputes that need immediate resolution. If your problem is less time-sensitive, Arlo's live chat (available through their website during business hours) often has shorter wait times than the phone line.

For non-urgent questions—like how to set up a new device, understanding subscription plans, or troubleshooting steps you can try yourself—Arlo's online knowledge base and email support may be faster. Email support typically responds within 24 to 48 hours. You can submit an email ticket through the Arlo support portal on their website.

International phone numbers and regional support

If you're outside the United States, Arlo maintains separate support lines for different regions. The UK number is different from Canada's, which differs from Australia's. Rather than listing numbers that may change, visit Arlo's official support page and look for "Contact Us" to find the correct phone number for your country.

International support hours also vary by region. Some countries offer extended hours or different days of operation than the US line. The support page will show the hours for your specific region.

What to do if you can't reach anyone by phone

If the phone line is consistently busy or you can't reach support during your available time, use Arlo's online chat feature. It's available on their website during the same hours as phone support and often connects you to a representative faster. You don't need to wait on hold.

Another option is to submit a support request through the Arlo mobile app itself. Open the app, go to Settings, then Help & Support, and select "Contact Us." This creates a ticket in Arlo's system, and a representative will follow up via email. This method works even if you're outside business hours.

Preparing information before you call

Arlo support will ask for specific details depending on your issue. If you're calling about a device problem, have the serial number ready—you'll find it on a sticker on the back of the camera or in the Arlo app by selecting the device and tapping the settings icon. If it's a billing or account issue, have your account email address and the last four digits of your payment method.

Write down the exact error message or behavior you're experiencing. For example, "the camera shows offline in the app but the light is on" is more useful than "it's not working." If you've already tried troubleshooting steps (restarting the camera, checking your Wi-Fi, reinstalling the app), mention that too—it saves time and shows the representative what's already been ruled out.

Common reasons people call Arlo support

The most frequent calls involve cameras going offline, subscription or billing questions, and password resets. For offline cameras, Arlo support will walk you through checking your Wi-Fi connection, restarting the device, and checking the Arlo app for any system alerts. Many of these issues resolve during the call.

Billing questions often relate to subscription renewals or charges that weren't expected. Support can explain what plan you're on, when it renews, and how to change or cancel it. Password resets can usually be handled through the Arlo app's "Forgot Password" option, but if that's not working, phone support can verify your identity and help you regain access.

Frequently Asked Questions

Is there a way to avoid the phone queue?

Yes. Arlo's live chat feature, available on their website during business hours, typically has shorter wait times than the phone line. You can also submit an email support request through the Arlo app or website, which doesn't require waiting but takes 24 to 48 hours for a response.

What if I'm calling about a warranty claim?

Warranty claims are handled through the phone line. Have your proof of purchase (receipt or order confirmation) and the device serial number ready. The representative will verify your warranty status and walk you through the replacement or repair process.

Can I schedule a callback instead of waiting on hold?

Yes. If you call outside business hours, the automated system offers a callback option. You provide your phone number and preferred time, and Arlo calls you back during that window. This is useful if you don't want to wait on hold during business hours.

Does Arlo charge for phone support?

No. Phone support is free for all Arlo customers. You only pay for the call itself (standard phone rates apply). There are no additional fees for technical support or account help.

What if I have a problem after hours?

After-hours options include requesting a callback, using the online knowledge base to troubleshoot, or submitting an email ticket. For urgent issues like security concerns, check the Arlo app for any emergency contact information or alerts related to your specific situation.