LinkedIn's support options depend on what your problem is
LinkedIn does not have a phone number you can call. Instead, the company routes different problems to different channels — some go through the Help Center, some through your account settings, and some through email. Which channel works fastest depends on whether your issue is a technical glitch, a billing problem, a hacked account, or a policy violation.
The most common mistake is looking for a general customer service number. LinkedIn stopped offering phone support years ago. If you search for a LinkedIn phone number online, you will find outdated information or third-party call centers that are not affiliated with LinkedIn.
Key Takeaways
- LinkedIn's Help Center at linkedin.com/help contains answers to most common problems and lets you submit a support request directly from your account.
- Account security issues — hacked accounts, unauthorized logins, or password problems — should be reported through the Security Help Center at linkedin.com/psecurity.
- Billing and subscription problems go through your account settings under "Manage your account" and then "Billing," where you can also see your payment history.
- If you have been locked out of your account or cannot log in, use the "Forgot password?" link on the login page rather than trying to contact support first.
- LinkedIn monitors support requests and responds within a few business days, but response time varies depending on how many requests they are handling.
Using the Help Center to find answers and submit requests
The LinkedIn Help Center at linkedin.com/help is the starting point for most issues. The site has searchable articles organized by topic — profile problems, job search, messaging, notifications, privacy settings, and dozens of others. Search for your specific problem first; the answer is often there without needing to contact anyone.
If you cannot find an answer, scroll to the bottom of the Help Center page and click "Still need help?" This opens a form where you describe your problem and submit it directly to LinkedIn's support team. You will need to be logged into your account to submit a request. LinkedIn will send you a response to the email address associated with your account.
Response time is typically two to five business days, though it can be longer during periods of high volume. You can check the status of your request by returning to the Help Center and looking for a link to your open cases.
Reporting a hacked or compromised account
If you believe your account has been hacked, do not use the general Help Center. Instead, go directly to linkedin.com/psecurity (the "p" stands for "privacy and security"). This page has a specific form for reporting unauthorized access, suspicious activity, or a password you did not change.
When you report a compromised account, LinkedIn prioritizes it differently than a general support request. The company can lock your account temporarily to prevent further damage, reset your password, and review your account activity for signs of misuse. Provide as much detail as you can about what you noticed — unusual login locations, messages you did not send, or changes to your profile you did not make.
If you are locked out of your account entirely and cannot access the security form, use the "Forgot password?" link on the login page. LinkedIn will send a password reset link to your email address. If you no longer have access to that email address, you will need to use the Help Center form to explain the situation and request manual assistance.
Handling billing and subscription problems
Billing issues — unexpected charges, failed payments, or problems with a subscription you want to cancel — are handled through your account settings, not through general support. Log in to LinkedIn, click your profile photo in the top right, and select "Settings and privacy." Then click "Settings," scroll down to "Account access," and click "Manage your account." Look for "Billing" in that section.
From the Billing page, you can see your payment history, update your payment method, change your subscription level, or cancel a subscription. If you see a charge you do not recognize, you can dispute it from this same page. LinkedIn will investigate and respond within a few business days.
If you cannot access the Billing section or the problem is not resolved through self-service, use the Help Center form and describe the charge or subscription issue in detail. Include the date of the charge, the amount, and what subscription or service it was supposed to cover.
Contacting LinkedIn about profile or content issues
If your profile has been restricted, your content was removed, or you received a warning about violating LinkedIn's policies, the Help Center is again your first stop. Go to linkedin.com/help and search for "profile restrictions" or "content removed." LinkedIn's policy pages explain what actions trigger restrictions and what you can do about them.
If you believe the action was a mistake, use the "Still need help?" form to appeal. Explain what happened, why you think the restriction was incorrect, and what you have done to fix the problem. LinkedIn reviews appeals, but the process can take one to two weeks because a human reviewer needs to examine your account.
Do not create a new account to work around a restriction. LinkedIn can detect this and will restrict the new account as well. If your account was permanently suspended, appeals are reviewed but rarely overturned unless you can show the violation was genuinely accidental.
Reaching LinkedIn through social media or other channels
LinkedIn maintains accounts on Twitter and Facebook, but these are not monitored for individual support requests. Posts asking for help on LinkedIn's social media pages are rarely answered because the volume is too high. The Help Center and the forms within your account are the official channels.
Some third-party websites claim to offer LinkedIn customer service or to have direct contact information for LinkedIn staff. These are not legitimate. LinkedIn does not partner with outside companies to handle support, and sharing your account information with these sites puts your account at risk.
If you have a complex issue that does not fit into the standard categories — for example, you are a business trying to set up LinkedIn advertising or you represent an organization — LinkedIn does offer business support through linkedin.com/business/help. That page has different contact options for advertising, recruiter accounts, and enterprise customers.
What to include when you contact support
When you submit a support request through the Help Center form, include specific details that will help LinkedIn understand your problem. Write the date and time the problem occurred, describe exactly what you were trying to do, and explain what happened instead. If you received an error message, copy the exact text of the message.
Do not include your password or sensitive financial information in a support request. LinkedIn support staff will never ask for your password. If someone claiming to be from LinkedIn asks for your password via email or message, it is a scam.
If you have screenshots of the problem, you can sometimes attach them to your support request, though the form does not always have an attachment option. In that case, describe what the screenshot shows in your message.
Frequently Asked Questions
Can I call LinkedIn support on the phone?
No. LinkedIn does not offer phone support. All support requests go through the Help Center form at linkedin.com/help or through your account settings. If you find a phone number online claiming to be LinkedIn support, it is not legitimate.
How long does it take to get a response from LinkedIn support?
Most support requests receive a response within two to five business days. Security issues and account lockouts may be prioritized faster. During periods of high volume, response times can extend to a week or longer.
What should I do if I cannot log into my account?
Use the "Forgot password?" link on the LinkedIn login page. LinkedIn will send a password reset link to your email address. If you do not have access to that email, use the Help Center form to request manual assistance and explain that you cannot access your recovery email.
Is there a way to contact LinkedIn about a job posting or recruiter issue?
If you are a job seeker with a problem related to a job posting, use the general Help Center. If you are a recruiter or company using LinkedIn's hiring tools, go to linkedin.com/business/help for recruiter-specific support options.
What if I think my account was hacked but I am not sure?
Go to linkedin.com/psecurity and describe what you noticed — unusual login locations in your activity, messages you did not send, or profile changes you did not make. LinkedIn can review your account activity and help you determine whether it was compromised.