The fastest way to reach Uber depends on what you need
Uber offers different contact methods depending on whether you're a driver, rider, or have a billing question. Most issues are handled through the app itself — you can message support directly from your active trip or account settings. For urgent problems during a ride, the in-app chat reaches a support agent in minutes. If you need to contact Uber by phone, the number varies by country and issue type, and you'll usually need your account details ready.
The app is almost always faster than calling, because Uber's phone lines route to the same support team and add an extra step. However, some issues — like account lockouts or payment disputes — may require a phone call to move forward.
Key Takeaways
- Open the Uber app, go to Account or Help, and use the in-app chat to reach support for most rider and driver issues.
- During an active trip, tap the Help button at the bottom of the screen to message your driver or contact support without ending the ride.
- For phone support, call the number listed in your app's Help section, which differs by country and account type.
- Have your account email, phone number, and trip details (if applicable) ready before contacting support.
- If your account is locked or you cannot access the app, use the Uber website to start a support conversation or find the phone number for your region.
Using in-app support for riders
Open the Uber app and tap the menu icon (three horizontal lines) in the bottom right corner. Select Account, then scroll down and tap Help. You'll see a list of common issues — tap the one closest to your problem, or scroll to the bottom and select Contact Us to start a chat with a support agent.
If you're in an active trip, tap the Help button at the bottom of the screen instead. This opens a menu where you can message your driver directly, report a safety concern, or contact Uber support. Messages sent during a trip usually get a response within a few minutes.
For lost items, go to Help and select Lost & Found. You can message your driver through this option, and Uber can contact them on your behalf if you don't hear back within a day.
Using in-app support for drivers
Tap the menu icon and select Account, then Help. Driver issues are organized differently — you'll see categories like earnings, documents, vehicle, and account access. Select the category that matches your issue, then tap Contact Support at the bottom to start a chat.
If you're currently on a trip and need to contact support, tap the menu icon (three horizontal lines) at the top of the screen, then Help. You can message support without ending your trip, though Uber recommends pulling over if the issue is urgent.
Driver support chats typically take longer than rider support — expect 15 to 30 minutes for a response during business hours, and longer during nights and weekends.
Calling Uber by phone
Uber does not publish a single phone number. Instead, the number appears in your app under Help > Contact Us. Open the app, go to Help, scroll down, and look for a phone number specific to your country and account type. In the United States, rider support is typically reached through the app's contact form, which then offers a callback option if you prefer to speak to someone by phone.
If you cannot access the app, visit uber.com, scroll to the bottom, and select Help. You can start a support conversation there or find the phone number for your region. Have your account email, phone number, and any relevant trip or order details ready before calling.
Wait times for phone support are usually longer than in-app chat, especially during peak hours (lunch time and evening rush). If you call and reach a queue, you can request a callback instead of waiting on hold.
Contacting Uber through email or social media
Uber does not monitor general email addresses for support requests. However, if you receive an email from Uber (such as a receipt or account notice), you can reply to that email to start a support conversation. Uber's support team will see your reply and may respond within 24 to 48 hours.
Uber's official social media accounts on Twitter, Facebook, and Instagram do not handle individual support requests. If you message them, you'll be directed back to the in-app support system or the Help section of the website. Do not send account details or payment information through social media.
What to do if you cannot access the app
If your account is locked, you've forgotten your password, or the app won't open, go to uber.com on a web browser. Click Help at the bottom of the page and select your issue type. You can start a chat conversation or request a callback from this page, even without logging in.
If you're locked out of your account due to a security issue, Uber may ask you to verify your identity by email or phone before they can help you regain access. Check your email (including spam folders) for messages from Uber, and respond to any verification requests as soon as possible.
For account lockouts related to payment disputes or policy violations, support may take 24 to 72 hours to respond, because these cases are reviewed by a specialized team.
Billing and payment support
For questions about charges, refunds, or payment methods, open the app and go to Account > Payment. Tap Help at the bottom of this screen to see billing-related options. Select the issue that matches your situation — for example, Charged twice or Refund status — and start a chat.
If you're disputing a charge, Uber will ask for details about the trip or order, including the date, time, and amount. Have this information ready. Refund requests are usually reviewed within 5 to 7 business days, though some take longer if the charge is being investigated.
If you believe you were charged in error, report it as soon as possible. Uber's refund window is typically 30 days from the date of the charge, though you can report issues after that window if you have a strong reason (such as unauthorized use of your account).
Frequently Asked Questions
How long does it take to hear back from Uber support?
In-app chat responses usually arrive within 5 to 15 minutes during business hours. Phone support wait times vary but often exceed 30 minutes during peak times. Email replies typically take 24 to 48 hours. Driver support and billing disputes may take longer — up to 72 hours — because they're handled by specialized teams.
Can I contact Uber about a driver or rider?
Yes. If you're a rider reporting a driver, open Help during or after the trip and select Safety or Report a Problem. If you're a driver reporting a rider, go to Help and look for Report a Rider. Provide as much detail as possible, including what happened and when. Uber investigates these reports and may take action on the account.
What if I need to cancel a trip or order?
For rides, tap the trip details at the top of the screen and select Cancel Ride. For food orders, open the order and tap Cancel Order. If you cannot cancel through the app, go to Help and select Cancel a Trip or Cancel an Order to chat with support. Cancellation policies vary by region and whether the driver or restaurant has already started preparing.
What information should I have ready when I contact support?
Have your account email address, phone number, and the date and time of the trip or order ready. If you're reporting a specific issue, include the driver's or restaurant's name, the amount charged, and what went wrong. For safety concerns, describe what happened as clearly as possible. Do not share your password or full payment card number with support.
Can I get a refund for a trip or order?
Refunds are handled on a case-by-case basis. Go to Help, select the trip or order, and explain why you want a refund. Common reasons include being charged twice, the driver not showing up, or receiving the wrong order. Uber reviews these requests and typically responds within 5 to 7 business days. Refunds are usually issued to your original payment method.