Where to find your rating in the Uber app

Your Uber rating appears in your account profile, which you can reach from the app's main menu. Open Uber, tap the account icon (usually your profile picture or initials) in the top left or bottom right corner depending on your device, then look for a number with stars next to your name — that's your rating.

The rating is displayed as a number out of 5.0, followed by a star icon. It sits near the top of your profile screen, above your account settings and payment methods. If you don't see it immediately, scroll up slightly — it may be just above the fold on some phones.

On the web version of Uber, you can also see your rating by logging into your account at uber.com, clicking your profile picture, and selecting "Account." The rating appears in the same location as the app version, though the layout differs slightly.

Key Takeaways

  • Your Uber rating is visible in your account profile under your name, displayed as a number out of 5.0 with a star icon.
  • The rating is based on feedback from drivers after each trip, and drivers can see your rating before accepting your request.
  • Ratings below 4.6 may result in fewer drivers accepting your rides, and ratings below 4.0 can lead to account deactivation.
  • You cannot see individual driver comments, only your overall number, but you can improve it by being ready on time, following driver instructions, and keeping the car clean.

What your rating number actually means

Uber ratings work like a two-way review system. Drivers rate passengers after each trip on a scale of 1 to 5 stars, and those ratings average together to create your overall score. A 4.8 rating means most drivers have given you 5 or 4 stars, while a 4.2 means you've received a mix of lower ratings.

The rating is not a judgment of your character — it reflects how drivers experienced specific trips with you. Factors include whether you were ready when the driver arrived, if you gave clear directions, whether you treated the car respectfully, and if you followed the driver's instructions.

Unlike some review systems, Uber does not show you which drivers left which ratings or what they said. You see only the number. This means you cannot pinpoint which trip caused a rating drop, but it also protects driver privacy.

How drivers use your rating when accepting rides

Before accepting a ride request, drivers see your rating along with your name and photo. A high rating signals that you are a straightforward passenger, which makes drivers more likely to accept. A low rating may cause drivers to decline your request, even if you are offering a normal fare.

Drivers in busy areas with many requests can afford to be selective, so they often skip passengers with ratings below 4.6. In quieter areas, drivers may accept lower-rated passengers out of necessity, but they may also take longer to arrive or cancel if a better request comes in.

This creates a practical consequence: if your rating drops significantly, you may wait longer for rides, see fewer drivers available, or find that surge pricing applies more often because fewer drivers are willing to accept your requests.

What happens if your rating gets too low

Uber does not publish a specific threshold, but accounts with ratings consistently below 4.0 are at risk of deactivation. This means Uber may suspend or permanently remove your account without warning. The exact policy varies by city and changes over time, so there is no single cutoff that applies everywhere.

Before deactivation, you may notice that fewer drivers accept your rides and wait times increase. If you receive a notice that your account is under review, Uber typically gives you a window to improve your rating before a final decision. Responding to that notice and requesting rides that go smoothly can help.

If your account is deactivated, you can contact Uber support to appeal, but reinstatement is not may provide. The best approach is to monitor your rating regularly and address any patterns before they become serious.

How to improve a low rating

The most direct way to raise your rating is to be ready when the driver arrives. Have your location confirmed, stand outside or be at the pickup point, and get in the car promptly. Drivers rate passengers partly on whether they had to wait or search for them.

During the ride, follow the driver's instructions, keep the car clean, and avoid eating or drinking unless the driver offers. If you need to give directions, do so clearly and in advance rather than correcting the driver mid-route. If the driver is using GPS, let them follow it unless there is a safety issue.

After the ride, rate the driver fairly and leave a comment only if something went wrong. Drivers notice when passengers give low ratings without reason, and some may remember you on future rides. Conversely, consistently giving 5-star ratings to drivers who provide good service builds goodwill in the driver community.

Why your rating might drop suddenly

A single bad trip can lower your rating if the driver gives you 1 or 2 stars. Common reasons include being late to the pickup point, giving unclear directions, eating in the car, slamming doors, or being rude. One low rating does not tank your overall score immediately — it averages with all your previous ratings — but it does pull the number down.

If you notice your rating dropped after a specific trip, think back to what happened. Were you ready on time? Did you give the driver trouble finding you? Did anything happen in the car that might have bothered them? Understanding the cause helps you avoid repeating it.

Sometimes a rating drop reflects a misunderstanding rather than genuine misbehavior. If you believe a driver rated you unfairly, you can contact Uber support and explain the situation. Uber does not remove ratings, but they may note the dispute in your account.

Checking your rating on different devices

The process is the same on iPhone and Android: open the app, tap your profile icon, and look for your rating near the top. The location of the profile icon varies slightly — on iPhone it is often in the top left, while on Android it may be in the bottom right — but the rating appears in the same place once you open your account.

If you use Uber on a web browser, log in at uber.com, click your profile picture in the top right, and select "Account." Your rating displays in your profile section. The web version does not update in real time as quickly as the app, so if you just completed a trip, check the app first to see your updated rating.

Frequently Asked Questions

Can I see what drivers said about me in their ratings?

No. Uber shows you only your overall rating number and star count, not individual comments or which drivers left which ratings. This protects driver privacy and prevents disputes over specific feedback. If you want to know what went wrong, contact Uber support and describe the trip — they may be able to help.

How often does my rating update after a trip?

Ratings usually update within a few hours of a trip ending, though it can take up to 24 hours in some cases. The app does not notify you when a new rating arrives, so you have to check manually. If you completed a trip and do not see a rating change, wait a day before assuming the driver did not rate you.

What if a driver gave me a low rating by mistake?

You can contact Uber support and explain the situation, but Uber does not remove or change ratings. They may note a dispute in your account or investigate if you report a pattern of unfair ratings from the same driver. Focus on maintaining good behavior on future trips rather than trying to reverse a single low rating.

Does my Uber Eats rating affect my Uber ride rating?

No. Uber Eats (food delivery) and Uber (rides) use separate rating systems. Your passenger rating for rides does not affect your account as a food delivery customer, and vice versa. Each service tracks your behavior independently.

Can I delete my account to reset my rating?

Deleting your account does not reset your rating — it removes your account entirely. If you create a new account with the same phone number or payment method, Uber may link it to your old account and restore your rating. Creating a new account to escape a low rating typically does not work and may violate Uber's terms of service.