Uber has three main contact routes: the app, the website, and phone support for emergencies
The fastest way to reach Uber depends on what you need. For most account issues, payment problems, or ride concerns, the Uber app has a built-in help section that connects you to support without leaving the app. If you don't have the app or need to contact them about a lost item or account security, you can use the Uber website at uber.com. For emergencies during a ride — like a safety concern — you can call 911 directly, and Uber also has a phone line for certain urgent situations, though wait times can be long.
Uber does not have a single customer service phone number you can call for general questions. Instead, they route most requests through the app or website, where you describe your issue and receive a response from a support agent. This system means you won't reach a live person immediately, but your message stays in one place and you can add details or photos as needed.
Key Takeaways
- Open the Uber app, tap your profile icon, select Help, and choose your issue to message support directly without waiting on hold.
- The Uber website at uber.com/help lets you search common issues and submit a request if you can't find an answer.
- For lost items, go to the trip details in your app, tap the three dots, and select Report Lost Item to notify both Uber and your driver.
- If you're in immediate danger during a ride, call 911 first — do not wait for Uber support to respond.
- Response times vary from a few hours to several days depending on how busy support is and how clear your description is.
Contacting Uber through the app
The app is the primary way Uber handles support requests. Open the Uber app on your phone, tap the icon with your profile picture in the lower right corner, then tap Help. You'll see a list of common issues organized by category — "Trip issues," "Payment," "Account," "Safety," and others. Select the category that matches your problem.
Once you pick a category, Uber shows you articles about that topic. If none of them solve your problem, scroll to the bottom and tap Still need help? or Contact us. This opens a form where you describe what happened. Be specific: include the date and time of the ride, the driver's name or vehicle details, and exactly what went wrong. Attach a screenshot or photo if it's relevant — for example, a photo of a damaged item or a receipt showing a charge you don't recognize.
After you submit, Uber sends your request to a support agent. You'll see a ticket number and can check the status in the Help section. Responses typically arrive within a few hours to a day, though during busy times it may take longer. You can reply to the support agent's message directly in the app, adding more information if needed.
Using the Uber website to contact support
If you can't use the app or prefer the website, go to uber.com and scroll to the bottom of the page. Click Help in the footer. This takes you to the Uber Help Center, where you can search for answers by typing keywords like "refund," "lost item," or "account locked."
The Help Center displays articles on common topics. If you find one that matches your issue, read through it — many problems have step-by-step solutions you can try yourself. If the article doesn't solve it, look for a button that says Contact us or Still need help? at the bottom. Click it to open a form similar to the one in the app, where you describe your issue and submit it for review.
You can also reach the Help Center by logging into your Uber account at uber.com, clicking your profile picture, and selecting Help. This method keeps you logged in, so the support agent can see your account details and trip history without asking for them.
Reporting a lost item
If you left something in an Uber, report it as soon as you realize it's missing. Open the Uber app, go to Your Trips, and find the ride where you lost the item. Tap the trip to open its details, then tap the three dots (menu icon) in the upper right corner and select Report Lost Item.
Describe what you lost — be specific about color, size, and any identifying marks. Uber notifies your driver immediately. Many drivers check their cars between rides and can return items to you or hold them for you to pick up. If the driver doesn't respond within a few hours, you can message them directly through the app by tapping the trip and selecting Contact Driver.
If the driver doesn't have your item or doesn't respond, Uber's support team can help you contact the driver through other means or discuss next steps. Some items are turned in to Uber's lost and found, though availability depends on your city.
Handling payment and refund disputes
If you were charged incorrectly, see a duplicate charge, or want to dispute a fare, open the Uber app and go to Help. Select Payment from the category list. You'll see options like "I was charged twice," "The fare seems wrong," or "I don't recognize this charge."
Choose the option that matches your situation. Uber will ask you to describe what happened and may show you a breakdown of the fare — the base fare, distance, time, and any surge pricing that applied. If you still believe the charge is wrong, submit a request for review. Uber's support team investigates and can issue a refund to your original payment method if they find an error.
Refunds typically process within 5 to 10 business days after approval. You'll receive a notification in the app when the refund is issued. If you don't see it after two weeks, contact support again with your refund confirmation number.
Account security and login problems
If you can't log into your account, see suspicious activity, or believe your account has been hacked, go to uber.com and click Help in the footer. Search for "account security" or "can't log in." Uber's Help Center has steps to reset your password or verify your identity.
If you can't reset your password through the normal process, use the Contact us button to reach support. Explain that you can't access your account and provide the email address or phone number associated with it. Uber will verify your identity — usually by sending a code to your phone or email — and help you regain access.
If you see charges or trips you didn't make, report them immediately through the Help section under "Safety" or "Payment." Uber can freeze your account while they investigate and may cancel fraudulent charges. Change your password and enable two-factor authentication (available in your account settings) to prevent future unauthorized access.
When to call 911 instead of Uber support
If you're in immediate danger during a ride — for example, the driver is driving recklessly, you feel threatened, or there's a medical emergency — call 911 first. Do not wait for Uber support to respond. Tell the dispatcher your location and that you're in an Uber, and provide the driver's name or license plate if you can.
After you're safe, you can report the incident to Uber through the app. Go to Help, select Safety, and describe what happened. Include the date, time, and driver details. Uber takes safety reports seriously and may deactivate a driver's account if the report is substantiated.
For non-emergency concerns — like a driver being rude or taking a longer route — use the in-app support system. These issues don't require immediate police involvement but should still be reported so Uber can review the driver's behavior.
Frequently Asked Questions
How long does it take to hear back from Uber support?
Response times range from a few hours to several days depending on how busy support is. Simple issues like lost items or fare disputes often get responses within 24 hours. More complex issues, like account security problems, may take longer. You can check your ticket status in the Help section of the app.
Can I call Uber customer service directly?
Uber does not publish a general customer service phone number. Most support goes through the app or website. In some countries or for specific issues like Uber Eats delivery problems, phone support may be available, but you'll find the number in the Help section of the app for your location.
What if I disagree with Uber's decision on a refund?
If Uber denies your refund request and you still believe you're right, you can submit another request with additional details or evidence — like a screenshot of the charge or a photo of a damaged item. Include your original ticket number. Uber will review it again, though the outcome may be the same.
How do I report a driver?
After your ride ends, you can rate the driver and leave comments in the app. If the issue is serious — like unsafe driving or inappropriate behavior — go to Help, select Safety, and file a formal report. Include the date, time, and specific details of what happened. Uber investigates safety reports and may remove the driver from the platform.
Can I get my money back if I cancel a ride?
If you cancel before the driver arrives, you're not charged. If you cancel after the driver has started driving toward you, Uber may charge a cancellation fee. If you believe the fee was unfair, contact support through the app and explain why you had to cancel. Uber reviews these requests on a case-by-case basis.