Where to find your rating in the Uber app
Your Uber rating appears in your account profile, accessible from the menu in the bottom right corner of the app. Tap the profile icon (usually your photo or initials), then scroll down — your rating shows as a number out of 5.0, displayed prominently near the top of your profile page.
On the web version of Uber, go to your account settings and look for "Ratings and feedback" in the left sidebar. The rating you see there is the same one drivers see when you request a ride.
If you use Uber Eats, that has a separate rating system. Your Uber ride rating and your Eats rating do not affect each other.
Key Takeaways
- Your rating is visible in your profile menu under the account settings, shown as a number between 1.0 and 5.0.
- Drivers rate you after each trip, and your rating is the average of all those individual ratings.
- A rating below 4.6 may cause drivers to decline your ride requests, and Uber may deactivate accounts with ratings below 4.2.
- You can see feedback from drivers in the same ratings section, which often explains why your rating has dropped.
- Ratings reset or improve slowly — they are based on your last 500 rides, so one bad rating has minimal impact on a long history.
What your rating number actually means
Uber ratings are averages calculated from all the ratings drivers have given you. If 100 drivers rated you and their ratings averaged 4.7, your rating is 4.7. The system includes your last roughly 500 rides; older ratings drop off as new ones come in.
A rating of 4.8 or higher is considered very good. Most active riders fall between 4.6 and 4.9. A rating below 4.6 starts to affect your experience — many drivers will decline your requests. Below 4.2, Uber may deactivate your account without warning.
The exact threshold where Uber takes action varies by city and changes over time, so there is no single number that guarantees safety. But the pattern is consistent: lower ratings mean fewer drivers willing to pick you up.
Why drivers rate passengers and what they see
After each ride, drivers are asked to rate you on a scale of 1 to 5. They also see your rating before accepting your request — so a low rating can cause drivers to skip your ride entirely. This is the main consequence most passengers notice.
Drivers rate based on behavior during the ride: whether you were ready when they arrived, whether you were respectful, whether the pickup or dropoff location was accurate, and whether the car was left clean. They also consider whether you made conversation or were quiet, though that is less likely to affect your rating than actual conduct.
You cannot see which specific driver gave you which rating, only the average. But you can see written feedback if drivers left comments, which often clarifies what went wrong.
How to see feedback from drivers
In the same ratings section where your number appears, scroll down to find "Ratings and feedback." This shows recent comments drivers have left. Not every driver leaves a comment — many just give a star rating — so you may see feedback from only a few of your recent trips.
Feedback is usually brief: "Driver was late," "Car was messy," "Great conversation," or "Pickup location was wrong." Read it to spot patterns. If multiple drivers mention the same thing — arriving late, being hard to find, leaving trash — that is what to change.
Uber does not show you which trip each comment came from, only the date range. If you want to match feedback to a specific ride, check your trip history in the same menu.
Common reasons your rating might be low
The most common cause is not being ready when the driver arrives. Drivers wait a few minutes, then cancel and charge you a fee. Even if you eventually get in the car, the driver may rate you poorly for the delay.
The second is an inaccurate pickup location. If you request a ride from one address but stand at another, the driver has to search for you, which frustrates them and often results in a low rating or cancellation.
Cleanliness matters more than many passengers realize. Eating in the car, leaving trash, or having a pet without notifying the driver beforehand are common complaints. Some drivers also rate down if you seem intoxicated or if you are loud or rude.
A single bad rating does not tank your overall score if you have many rides. But if you have only taken 10 or 20 rides total, one 1-star rating pulls your average down significantly. New accounts are more vulnerable to rating swings.
What to do if your rating is dropping
Start by reading your feedback carefully to identify what drivers are complaining about. If the comments mention being late, set a reminder to be ready 2 minutes before the driver arrives. If they mention location issues, double-check that your pin is exactly where you are standing.
If you have a pet, always select "I have a pet" when requesting the ride. If you plan to eat or drink, do it before getting in the car. Keep the car clean — no trash, no spills, no crumbs.
If your rating is very low (below 4.2), consider taking a break from Uber for a week or two, then requesting rides with extra care. Your rating improves as new trips accumulate and old low ratings age out of the calculation. There is no way to remove a bad rating, but time and good behavior will raise your average.
If you believe a rating was unfair — for example, a driver rated you poorly because of a car problem, not your behavior — you can contact Uber support through the app. Tap "Help" on a specific trip and explain. Uber rarely removes ratings, but they will listen if you have a legitimate complaint.
How your rating affects your Uber experience
The most direct effect is that drivers see your rating before accepting your request. A low rating means fewer drivers will pick you up, especially during slow times when drivers have choices. During busy periods, drivers may accept anyway because they need the ride.
If your rating drops below a certain threshold — typically around 4.2, though this varies by city — Uber may send you a warning or deactivate your account. You will receive an email explaining why and what you need to do. Some accounts are reactivated after a period of good behavior; others are permanently closed.
Your rating does not affect the price you pay for rides. Surge pricing and base fares are the same regardless of your rating. It only affects whether drivers will accept your request.
Frequently Asked Questions
Can I see which driver gave me a specific rating?
No. Uber shows you your overall average rating and written feedback from drivers, but not which driver left which rating. You can see the date of feedback and match it to your trip history if you want to figure out which ride it came from.
How long does it take for a bad rating to stop affecting my average?
Uber calculates your rating from roughly your last 500 rides. If you take 10 rides a week, a single 1-star rating will stop affecting your average after about 50 weeks. If you take 50 rides a week, it drops off much faster. The math depends on your activity level, not calendar time.
What happens if my rating gets too low?
Below 4.6, many drivers will decline your requests. Below 4.2, Uber typically deactivates your account and sends you an email explaining why. You may be able to reactivate it by improving your behavior, but Uber does not may provide reinstatement.
Can I dispute a rating I think is unfair?
You can contact Uber support through the app and explain your side. Go to the specific trip, tap "Help," and describe the issue. Uber rarely removes ratings, but they will review complaints about driver misconduct or technical problems that affected the ride.
Does my Uber Eats rating affect my ride rating?
No. Uber Eats has a separate rating system for when you order food delivery. Your behavior as a passenger does not affect your Eats rating, and vice versa.