How to Find Out Your Rating on Uber (as a Rider or Driver)
Your Uber rating is a two-way score — riders rate drivers, and drivers rate riders. Both sides of that exchange are visible to the people they apply to, and knowing where yours stands can explain a lot about your experience on the platform. Here's exactly how to find it, what it means, and what shapes it.
Where to Find Your Uber Rating as a Rider
Finding your rider rating takes just a few taps inside the Uber app:
- Open the Uber app on your phone
- Tap the profile icon in the top-left corner of the home screen
- Your star rating appears directly below your name on the account screen
That's it. No hidden menus, no settings to dig through. Uber displays it prominently because it's part of how the platform maintains accountability on both sides of a trip.
Where to Find Your Rating as an Uber Driver
If you drive for Uber, your rating lives in a slightly different place:
- Open the Driver app (separate from the rider app)
- Tap the menu icon (three horizontal lines) in the top-left
- Select your name or profile
- Your average star rating is displayed on your profile page
Drivers also see a breakdown of their ratings over time, including metrics like acceptance rate, completion rate, and sometimes feedback categories — which gives more context than riders typically receive.
How Uber's Rating System Actually Works ⭐
Uber uses a 5-star rating scale. After each completed trip:
- Riders can rate their driver 1–5 stars
- Drivers can rate their rider 1–5 stars
The rating you see in your profile is a rolling average — typically calculated across your most recent 500 rated trips (for drivers). For riders, Uber averages across all rated trips but the exact window isn't publicly specified.
One important detail: ratings are not instant. There's usually a short delay before new ratings are reflected in your average, and both parties must submit their ratings for them to count.
What Counts as a Good Rating?
Uber doesn't publish an official "passing" threshold for riders, but the community understanding is fairly consistent:
| Rating Range | General Interpretation |
|---|---|
| 4.8 – 5.0 | Excellent — very few complaints |
| 4.6 – 4.7 | Good — occasional lower ratings but solid overall |
| 4.4 – 4.5 | Average — some drivers may decline trips |
| Below 4.0 | At risk — Uber may deactivate accounts at this level |
For drivers, the stakes are more formal. Uber sets minimum rating requirements that vary by city and market, and drivers who fall below a certain threshold receive warnings or face deactivation. The specific cutoff can differ by region.
Factors That Influence Your Rating
Your rating isn't just about being polite — several variables shape the scores you receive:
For riders:
- How you treat the vehicle (cleanliness, door slamming)
- Whether you're ready when the driver arrives
- Behavior during the trip — noise level, requests, tone
- Whether you have multiple stops or change the destination mid-trip
- Traveling with extra passengers not reflected in the booking
For drivers:
- Navigation accuracy and route choices
- Vehicle cleanliness and condition
- Communication before and during the trip
- Professionalism and friendliness
- Handling cancellations and wait times
One factor that trips people up: not all low ratings reflect personal behavior. A rider might receive a lower score because of a surge area pickup that frustrated a driver, or a driver might be rated down for traffic they couldn't control. Ratings aren't a perfect mirror of conduct — they reflect human judgment, which is inconsistent.
Can You Dispute or Improve a Rating? 🤔
You cannot dispute individual ratings on Uber — the system is anonymous by design. Once a rating is submitted, it's baked into your average.
What you can do:
- Wait it out — a single bad rating has less impact over time as more trips accumulate
- Contact Uber support if you believe a rating was submitted in error or involved a technical issue (results vary)
- Consistently earn high ratings — the rolling average means recent behavior carries more weight than old trips
Uber does remove ratings that result from verified technical issues, but this isn't a routine process and isn't guaranteed.
Rating Visibility and Privacy
Neither riders nor drivers can see who gave them a specific rating or read the content of most feedback. Uber aggregates the data to show your average and sometimes theme-based feedback (like "great conversation" or "arrived on time") — but individual reviewers remain anonymous.
This anonymity is intentional. It's meant to encourage honest ratings without fear of retaliation. In practice, it also means there's no way to trace a single low rating back to a specific trip or person.
The Variable That Changes Everything
How much your rating matters — and what you can do about it — depends heavily on your own situation. A rider who takes two trips a month in a low-demand city has a very different rating dynamic than someone using Uber daily in a busy metro. A driver working full-time accumulates enough ratings for their average to stabilize quickly; a part-time driver with fewer trips is more exposed to the impact of a single bad score.
The mechanics are the same for everyone. What those mechanics mean for your experience on the platform is a function of how you use it.