What to do if you've forgotten your Sky Tablet PIN
If you've forgotten the PIN code for your Sky Tablet, you have two main routes: reset it through your Sky account online, or contact Sky support directly for help. The online route is faster if you remember your Sky username and password. If you can't access your account or the reset doesn't work, Sky support can verify your identity and help you regain access.
The PIN is a four-digit code that locks your tablet and prevents others from using it without permission. It's different from your Sky account password. Resetting it won't erase your data — it simply removes the lock so you can set a new PIN.
Key Takeaways
- You can reset your Sky Tablet PIN through your Sky account online if you remember your username and password.
- If you don't have access to your Sky account, contact Sky support by phone or through their website and they can verify your identity to help you reset it.
- Resetting your PIN does not delete any apps, photos, or other data stored on the tablet.
- The PIN is a four-digit security code separate from your Sky account password.
Reset your PIN through your Sky account online
Log into your Sky account at sky.com using your username and password. Once you're logged in, look for a section labeled "My Sky" or "Account" — the exact name varies depending on which version of the Sky website you're using. From there, find the option for "Devices" or "Connected Devices".
Select your tablet from the list of devices. You should see an option to manage the device settings or security. Look for "Reset PIN", "Change PIN", or "Manage PIN" — again, the exact wording depends on your account interface. Click that option and follow the prompts. Sky will ask you to confirm your identity, usually by sending a code to your registered email address or phone number. Enter that code, and you'll be able to set a new PIN.
Once you've set a new PIN, you can use it immediately on your tablet. The tablet may ask you to enter the new PIN the next time you unlock it, or you may need to restart the device for the change to take effect.
Contact Sky support if you can't access your account
If you don't remember your Sky username or password, or if the online reset doesn't work, call Sky support. Their number is 0333 759 0191 (calls are charged at standard rates). You can also contact them through the Sky website by selecting "Contact Us" and choosing phone, chat, or callback options.
When you call, have your account details ready — your name, address, and the phone number or email associated with your Sky account. Sky will use these to verify that you own the tablet and account. Once they've confirmed your identity, they can reset the PIN for you remotely. This usually takes a few minutes.
If you're calling outside UK business hours, you can request a callback at a time that suits you, or use the online chat option if it's available. Some issues can be resolved through chat without needing to call.
What happens if you enter the wrong PIN too many times
If you enter an incorrect PIN multiple times, the tablet will lock you out temporarily. The number of attempts allowed before lockout varies — typically it's between three and five wrong entries. After that, you'll see a message saying the device is locked and you'll need to wait before trying again, or you'll be directed to reset the PIN.
This is a security feature to prevent someone else from guessing your PIN. If you're locked out, the fastest way forward is to use the online reset method or contact Sky support, rather than waiting for the lockout timer to expire.
Set a PIN you'll remember next time
Once you've regained access, you can set a new PIN. Choose something you'll remember but that isn't obvious — avoid birthdays, sequential numbers like 1234, or repeating numbers like 1111. Write it down somewhere safe if you need to, such as in a password manager or a physical notebook kept in a secure place at home.
Some people use the same PIN across multiple devices, which makes it easier to remember but less secure. If you do this, make sure it's a PIN you use nowhere else online — not one you've used for banking or email accounts.
If you've inherited or bought a used Sky Tablet
If the tablet belonged to someone else and you don't know the PIN, you'll need proof that you now own it. Contact Sky support with your proof of purchase or proof of ownership. They may ask for a receipt, a photo of the device, or other documentation. Once they've verified ownership, they can reset the PIN for you.
If you bought the tablet secondhand and can't contact the previous owner, Sky support can still help, but the process may take longer because they'll need to verify that the device isn't stolen. Be prepared to provide as much documentation as you can about how you came to own it.
Frequently Asked Questions
Will resetting my PIN delete my apps or photos?
No. Resetting your PIN only removes the security lock. All your apps, photos, documents, and other data remain on the tablet. You won't lose anything.
Can I reset my PIN without contacting Sky?
Yes, if you remember your Sky account username and password. You can do it through your Sky account online without calling support. If you don't remember your account details, you'll need to contact Sky.
How long does it take Sky support to reset my PIN?
If you call support, they can usually reset it within a few minutes while you're on the phone. If you use the online method, it's instant once you've confirmed your identity through the code sent to your email or phone.
What if I don't remember my Sky account password either?
Go to sky.com and click "Forgotten password" on the login page. Sky will send a reset link to your registered email address. Once you've reset your password, you can log in and reset your tablet PIN through your account.
Is there a way to bypass the PIN without resetting it?
No. The PIN is a security feature and there's no way to bypass it. You'll need to either reset it through your account or contact Sky support to verify your identity and have them reset it for you.