Where to find Xfinity email and what you need to sign in

Xfinity email is the email service that comes with your Xfinity internet or TV account. You can access it through a web browser on any device, or by setting it up in an email app on your phone or computer. To sign in, you'll need your Xfinity username (usually your email address) and your Xfinity password — the same login you use for your Xfinity bill and account.

The fastest way to get to your email is to go to webmail.xfinity.com in any web browser and enter your username and password. This works on phones, tablets, and computers. If you've never signed into Xfinity email before, or if you've forgotten your password, you'll need to reset it first — we'll cover that below.

Key Takeaways

  • You can access Xfinity email at webmail.xfinity.com using your Xfinity username and password.
  • If you don't remember your password, you can reset it on the Xfinity sign-in page by clicking "Forgot username or password?"
  • You can also set up Xfinity email in apps like Outlook, Gmail, or Apple Mail by using your email address and an app-specific password.
  • Xfinity email addresses end in @xfinity.com, @comcast.net, or @comcast.com depending on when your account was created.

Signing in through the web browser

Open any web browser and go to webmail.xfinity.com. You'll see a sign-in screen with two fields: one for your username and one for your password. Your username is usually the email address itself (for example, yourname@xfinity.com), but it can also be a custom username you created when you set up your account.

Type your username and password, then click the "Sign In" button. If you see a message asking you to verify your identity, Xfinity is asking you to confirm it's really you — this happens when you sign in from a new device or location. You can verify by entering a code sent to your phone or recovery email address. Once you're signed in, you'll see your inbox with all your messages.

Resetting your password if you're locked out

If you don't remember your Xfinity password, click "Forgot username or password?" on the webmail.xfinity.com sign-in page. Xfinity will ask you to enter your username or the phone number associated with your account. Choose whichever one you remember.

Next, you'll be asked to verify your identity. Xfinity can send a code to your phone number or to a recovery email address you set up. Enter the code when it arrives, and you'll be taken to a screen where you can create a new password. Make sure your new password is at least 8 characters long and includes uppercase letters, lowercase letters, numbers, and a symbol (like ! or #). Once you've created your new password, you can sign back into webmail.xfinity.com.

Setting up Xfinity email in an app on your phone or computer

You can read and send Xfinity email from apps like Outlook, Gmail, Apple Mail, or Thunderbird instead of using the web browser. To do this, you'll need to create an app-specific password — this is a separate password that only works with email apps, not with your regular Xfinity account.

First, sign into your Xfinity account at xfinity.com using your regular username and password. Look for "Account" or "My Account" in the menu, then find the section for email or security settings. Look for an option to create an "app password" or "email app password." Xfinity will generate a 16-character password for you — write this down or copy it somewhere safe. Then open your email app, choose to add an Xfinity email account, and enter your full email address and the app-specific password Xfinity gave you. The app will connect to your Xfinity email and start downloading your messages.

What to do if you can't remember your username

Your Xfinity email username is usually your full email address (like john.smith@xfinity.com), but if you created a custom username, you might not remember it. Go to webmail.xfinity.com and click "Forgot username or password?" at the bottom of the sign-in screen. Enter the phone number associated with your Xfinity account, and Xfinity will show you your username or send it to your phone.

If you don't have access to the phone number on your account, you'll need to contact Xfinity customer service. Call 1-800-XFINITY (1-800-934-6489) and have your account information ready — they can verify who you are and help you recover your username.

Checking which email address you actually have

Xfinity email addresses can end in @xfinity.com, @comcast.net, or @comcast.com. Which one you have depends on when your account was created and what Xfinity offered at that time. If you're not sure which address is yours, check your Xfinity bill — it usually lists your email address. You can also look at any emails Xfinity has sent you; the "To" line will show your actual email address.

If you have an older account, you might have a @comcast.net or @comcast.com address. These still work the same way and can be accessed at webmail.xfinity.com. You can also set up a newer @xfinity.com address if you want, but you don't have to — Xfinity lets you keep your original address as long as your account is active.

Troubleshooting common sign-in problems

If you're typing your username and password correctly but still can't sign in, the problem is usually one of these: your caps lock is on (passwords are case-sensitive, so "Password" is different from "password"), your browser is blocking cookies (try a different browser), or your account has been locked for security reasons. If your account is locked, you'll see a message on the sign-in page telling you so — follow the steps to unlock it, which usually means verifying your identity with a code sent to your phone.

If you're still stuck after trying these steps, clear your browser's cache and cookies, then try again in a private or incognito window. If that doesn't work, try a different browser entirely — sometimes an older browser or a browser extension can interfere with the sign-in process. If none of these work, contact Xfinity customer service at 1-800-XFINITY and they can check whether there's a problem with your account.

Frequently Asked Questions

Can I access Xfinity email on my phone?

Yes. You can use webmail.xfinity.com in your phone's web browser, or you can add your Xfinity email to the built-in Mail app (on iPhone) or Gmail app (on Android). To use an app, you'll need to create an app-specific password first through your Xfinity account settings.

What if I don't have an Xfinity email address yet?

If you have an active Xfinity internet or TV account, you already have an email address — it was created automatically when your account was set up. Check your Xfinity bill or look for emails from Xfinity to find out what it is. If you can't find it, call Xfinity customer service and they'll tell you.

Is Xfinity email the same as my Xfinity username?

Not always. Your Xfinity username is what you use to sign into your account at xfinity.com. Your email address is usually your username followed by @xfinity.com (or @comcast.net/@comcast.com), but you can create a custom username that's different from your email address. Both work to sign into webmail.xfinity.com.

Can I use Xfinity email if I cancel my internet service?

No. Xfinity email only works while your account is active. If you cancel your internet or TV service, your email access will stop, though Xfinity may give you a short window to download your messages before they're deleted.