Access your Xfinity voicemail from your phone or online
You can reach your Xfinity voicemail in three ways: by calling your own number from your Xfinity phone line, by dialing into the voicemail system directly, or by logging into your Xfinity account online. The fastest method depends on where you are — if you're at home, the online portal works without waiting for a call to connect. If you're away from home, calling your own number or using the dial-in number is usually quicker than finding a computer.
Xfinity voicemail is included with most Xfinity phone plans at no extra cost. The system stores messages for up to 30 days before deleting them automatically. You can also save important messages indefinitely by marking them as saved in the voicemail system.
Key Takeaways
- Call your own Xfinity phone number and press the star key when prompted to jump straight to your voicemail without waiting for the call to ring.
- Log into your Xfinity account at xfinity.com, go to the Phone section, and click Voicemail to listen, delete, or save messages from any browser.
- Use the direct dial-in number printed on your Xfinity bill or in your account settings if you need to check voicemail from a phone that isn't your own.
- Set up a voicemail password in your account settings if you haven't already — you'll need it to check messages from any phone besides your own.
- Xfinity stores voicemail messages for 30 days by default, so save important messages if you want to keep them longer.
Check voicemail by calling your own number
The simplest way to check voicemail is to call your own Xfinity phone number from any phone. When your voicemail greeting plays, press the star key (*) to interrupt it and jump directly to your messages. You'll be prompted to enter your voicemail password.
If you're calling from your own Xfinity phone line, the system may skip the password prompt and take you straight to your messages. This is a convenience feature — the system recognizes the phone you're calling from. If you're calling from a different phone, you must enter your password to listen to messages.
Once you're in your voicemail, you can press different keys to manage messages: press 1 to replay the current message, press 2 to delete it, press 3 to save it, or press 4 to skip to the next message. The system will tell you the date and time each message arrived.
Access voicemail through your Xfinity online account
Log into your Xfinity account at xfinity.com using your username and password. Click on the Phone section in the left menu, then select Voicemail. You'll see a list of all your messages with the caller's number, the date and time, and the message length.
From this page, you can click the play button next to any message to listen to it in your browser. You can also delete messages by clicking the trash icon, or save messages by clicking the save icon to keep them beyond the 30-day automatic deletion window. Saved messages stay in your account indefinitely unless you delete them yourself.
The online voicemail portal also shows you your voicemail settings. You can change your greeting, turn voicemail on or off, and set up call forwarding from this same section. Some settings take effect immediately; others may take a few minutes to update across Xfinity's system.
Use the direct voicemail dial-in number
If you need to check voicemail from a phone that isn't your own — a friend's phone, a work phone, or a phone in another country — you can dial your voicemail system directly instead of calling your own number. The dial-in number is usually printed on your Xfinity bill or visible in your account settings under Phone > Voicemail.
When you dial the direct number, the system will ask you to enter your phone number and then your voicemail password. After that, you can listen to, delete, and save messages the same way you would by calling your own number. This method is useful when you're traveling or don't have access to your home phone.
If you don't know your dial-in number, log into your Xfinity account online and go to Phone > Voicemail Settings. The number will be listed there. You can also call Xfinity customer service at the number on your bill and ask them to provide it.
Set up and change your voicemail password
Your voicemail password is a four-digit code that protects your messages. You need it to check voicemail from any phone other than your own Xfinity line. If you haven't set up a password yet, or if you've forgotten it, you can reset it through your online account.
Log into xfinity.com, go to Phone > Voicemail, and look for the Voicemail Settings or Password option. Click it and follow the prompts to create a new four-digit password. The system will ask you to enter it twice to confirm. Your new password takes effect immediately.
If you can't access your online account, call Xfinity customer service and tell them you need to reset your voicemail password. They can verify your identity and set a temporary password for you, which you can then change to something you prefer the next time you check your voicemail.
Customize your voicemail greeting
You can record a custom greeting that callers hear before they leave a message. Log into your Xfinity account, go to Phone > Voicemail, and select Greeting Settings. You'll see options to record a new greeting, use a default greeting, or disable voicemail entirely.
To record a custom greeting, click the Record button and speak your message into your computer's microphone. Keep it brief — most people record greetings between 10 and 30 seconds long. You can listen to your recording before saving it. If you don't like it, you can delete it and record a new one.
If you prefer not to record your own greeting, Xfinity offers several pre-recorded default greetings. You can also disable your greeting entirely, which means callers will hear silence before the beep to leave a message. Changes to your greeting usually take effect within a few minutes.
Troubleshoot common voicemail problems
If you can't access your voicemail, the most common cause is an incorrect password. Try resetting your password through your online account or by calling Xfinity customer service. If you're calling from a phone other than your own Xfinity line, make sure you're entering your password — the system won't recognize you without it.
If you're calling your own Xfinity number and the voicemail isn't picking up, check that voicemail is turned on in your account settings. Log into xfinity.com, go to Phone > Voicemail, and confirm that the toggle is set to On. If it's off, turn it on and wait a few minutes for the change to take effect.
If you're not receiving notifications when someone leaves a message, check your notification settings in your online account. You can set Xfinity to send you an email or text message each time a new voicemail arrives. Go to Phone > Voicemail > Notifications and enter your email address or phone number. Make sure you've saved your changes.
If you've deleted a message by mistake, contact Xfinity customer service as soon as possible. They may be able to recover messages that were deleted within the last few days, but recovery isn't may provide. This is why saving important messages is a good practice — once a message is permanently deleted, it's usually gone.
Frequently Asked Questions
How long does Xfinity keep voicemail messages?
Xfinity stores voicemail messages for 30 days from the date they arrive. After 30 days, messages are automatically deleted and cannot be recovered. If you want to keep a message longer, mark it as saved in your voicemail settings — saved messages stay in your account indefinitely until you delete them yourself.
Can I listen to voicemail on my phone without calling?
Yes, if your Xfinity phone service includes a mobile app or if you use the online portal at xfinity.com. You can also set up email or text notifications so Xfinity sends you a copy of voicemail messages automatically. Some phones also support voicemail transcription, which converts the audio message to text.
What if I forgot my voicemail password?
Log into your Xfinity account at xfinity.com, go to Phone > Voicemail, and look for the password reset option. You can create a new four-digit password immediately. If you can't access your online account, call Xfinity customer service and they can reset it for you after verifying your identity.
Can I forward voicemail messages to someone else?
Xfinity voicemail doesn't have a built-in forwarding feature, but you can listen to a message and call the person back, or you can save the message and share the details with someone else. Some Xfinity plans include call forwarding, which sends incoming calls to another number — check your account settings to see if this option is available to you.
Does Xfinity charge extra for voicemail?
Voicemail is included with most Xfinity phone plans at no additional cost. Check your bill or log into your account to confirm that voicemail is part of your plan. If you don't see voicemail listed, contact Xfinity customer service to ask about adding it.