How to cancel your BeenVerified account
You can cancel your BeenVerified account by logging in, going to your account settings, and selecting the option to cancel your subscription. BeenVerified does not have a cancel button visible on the main website, so you will need to access your account directly or contact their support team. The process takes a few minutes if you do it yourself, or a few business days if you go through support.
If you signed up for a paid subscription and want to stop being charged, cancelling through your account is faster than waiting for a response from customer service. If you cannot access your account or forgot your password, contacting support is your only option.
Key Takeaways
- Log into your BeenVerified account, go to Account Settings, and look for a subscription or billing section to cancel.
- If you cannot find a cancel option in your account, email BeenVerified support at support@beenverified.com with your account details and a cancellation request.
- Cancelling your account stops future charges but does not remove your personal information from BeenVerified's database.
- If you were charged after cancelling, contact your credit card company or bank to dispute the charge while you wait for BeenVerified to respond.
Cancel through your account settings
Start by going to the BeenVerified website and logging in with your email address and password. Once you are logged in, look for a menu or settings option — this is usually in the top right corner of the page or in a hamburger menu (three horizontal lines).
Click on Account Settings or My Account. From there, find the section labeled Subscription, Billing, or Payment Method. This section should show your current plan and when you were charged. Look for a link or button that says Cancel Subscription, Cancel Membership, or Manage Subscription. Click it and follow the prompts to confirm the cancellation.
After you confirm, you should see a message saying your subscription has been cancelled. Take a screenshot of this confirmation in case you are charged again. You will not be charged for the next billing cycle, but charges that already went through will not be refunded unless you contact support.
Cancel by contacting BeenVerified support
If you cannot find the cancel option in your account or cannot log in, email BeenVerified support directly. Send an email to support@beenverified.com with your full name, the email address associated with your account, and a clear statement that you want to cancel your subscription.
Support typically responds within two to three business days. In your email, ask them to confirm the cancellation in writing and to let you know the exact date your subscription ends. Keep a copy of this email for your records.
If you do not hear back within a week, try sending another email or check whether your message went to spam. Some people report that BeenVerified support is slow to respond, so do not assume silence means the cancellation went through — verify by checking your next billing date or calling your bank.
Stop charges if you are billed after cancelling
If you cancelled your account but were still charged, contact your credit card company or bank immediately. Tell them you cancelled the subscription and do not want the charge. Most banks can reverse the charge within one to two billing cycles if you report it quickly.
While your bank handles the reversal, also email BeenVerified support again with proof of cancellation (a screenshot or the confirmation message you received). Ask them to refund the charge and confirm that your account is now inactive. Keep records of all emails and the date you reported the issue to your bank.
What happens to your information after cancellation
Cancelling your BeenVerified account stops future charges, but it does not remove your personal information from their database. BeenVerified collects data from public records, and that data remains in their system even after you cancel.
If you want your information removed from BeenVerified's search results, you will need to submit a separate removal request. Go to the BeenVerified website, find the "Remove My Information" or "Privacy" section, and follow their process for data removal. This is different from cancelling your subscription and may take additional time to process.
Troubleshooting common cancellation problems
If you forgot your BeenVerified password, click the "Forgot Password" link on the login page. Enter the email address associated with your account, and BeenVerified will send you a password reset link. Check your spam folder if you do not see the email within a few minutes. Once you reset your password, log back in and follow the steps to cancel through your account settings.
If you cannot find the cancel option even after logging in, try using a different web browser or clearing your browser's cache and cookies. Sometimes outdated cached data prevents the page from loading correctly. If that does not work, contact support — they can cancel the account on their end without you needing to access your account.
If you signed up through a third-party service or app rather than directly on BeenVerified's website, you may need to cancel through that service instead. For example, if you subscribed through the Apple App Store, you would cancel through your Apple account settings, not through BeenVerified.
Frequently Asked Questions
Will I get a refund if I cancel mid-month?
BeenVerified does not typically refund unused portions of your subscription. Once you cancel, you will not be charged again, but charges you already made are not reversed. If you were charged for a full month and cancel the same day, contact support to ask about a refund — some representatives will issue one as a courtesy, but it is not may provide.
How do I know if my cancellation went through?
Log back into your account a few hours after cancelling and check your subscription status. If it says "Cancelled" or "Inactive," the cancellation worked. You can also wait for your next scheduled billing date — if no charge appears, the cancellation was successful. If you are unsure, email support and ask them to confirm the status of your account.
Can I cancel a BeenVerified subscription I did not sign up for?
If someone else created the account using your email address or payment method, contact BeenVerified support immediately and explain the situation. Provide them with the email address and any details you have about the account. They can cancel it and may be able to reverse charges if the account was created fraudulently.
What is the difference between cancelling and removing my information?
Cancelling stops your subscription and future charges. Removing your information takes your personal data out of BeenVerified's search results. You can do one, the other, or both. Most people cancel first to stop being charged, then submit a removal request if they want their data deleted from the site.