How to cancel BeenVerified

BeenVerified does not offer a self-service cancellation option through your account dashboard. To cancel, you must contact their support team directly by email or through their online contact form. The process typically takes a few business days, and you should receive confirmation once your account is closed.

Before you cancel, check your subscription type — BeenVerified offers both monthly and annual plans, and cancellation policies differ slightly between them. If you are on an annual plan and cancel partway through, you may be may have access to to a refund depending on how much time remains on your subscription.

Key Takeaways

  • BeenVerified requires you to contact support by email or web form; there is no cancel button in your account settings.
  • You can find the contact form on BeenVerified's website under Help or Support, or email support@beenverified.com.
  • Annual subscriptions may be refundable if you cancel before the renewal date, but monthly subscriptions are typically non-refundable once the billing cycle has started.
  • Keep your confirmation email after cancellation as proof that your account was closed and to reference if charges continue.

Step-by-step cancellation process

Start by visiting BeenVerified.com and logging into your account. Navigate to your account settings or profile page — this is usually found in the top right corner under your username or a menu icon. Look for a section labeled "Subscription," "Billing," or "Account Settings" to review your current plan and renewal date.

Once you have confirmed your subscription details, go to the BeenVerified Help or Support page. You will find a contact form or email address there. Fill out the form with your request to cancel, or send an email to support@beenverified.com with your account email address and a clear statement that you want to cancel your subscription. Include the email associated with your BeenVerified account so the support team can locate your subscription quickly.

After you submit your request, BeenVerified support will respond within one to three business days. They may ask you why you are canceling or offer you a discount to keep your subscription — you can decline and confirm that you still want to cancel. Once they confirm the cancellation, your account will be closed and you will stop being charged at your next renewal date.

What happens to your data after cancellation

When you cancel your BeenVerified account, your access to reports and searches ends immediately, but the company retains your account information for a period of time. This is standard practice for most online services and allows them to reactivate your account if you change your mind or to maintain records for billing purposes.

If you want your personal data removed from BeenVerified's systems entirely, you can submit a separate data deletion request. This is different from canceling your subscription — cancellation stops your charges, but a deletion request removes your stored information. Contact support to ask about their data deletion process, as requirements vary by location.

Stopping charges if cancellation does not work

If you cancel your account but charges continue to appear on your credit card or bank statement, contact your bank or credit card company immediately. You can dispute the charge and request a refund, which is often faster than waiting for BeenVerified to process a refund on their own.

Before disputing, save all emails from BeenVerified confirming your cancellation. Your bank will ask for proof that you requested the cancellation, and these emails serve as documentation. If BeenVerified continues to charge you after you have canceled and disputed the charge, you may also file a complaint with your state's attorney general or the Federal Trade Commission.

Alternatives if you cannot reach support

If BeenVerified support does not respond to your cancellation request within a week, try reaching out through their social media accounts — many companies respond faster to public messages on Facebook or Twitter. You can also check your email spam folder in case their response landed there.

If you still cannot get a response and charges continue, your credit card company or bank can stop the payments on your behalf. Call the number on the back of your card and explain that you have requested cancellation but cannot reach the company. Your bank can place a stop payment or block future charges from BeenVerified.

Frequently Asked Questions

Will I get a refund if I cancel my annual plan early?

BeenVerified's refund policy for annual plans varies. Some annual subscriptions are refundable if canceled before the renewal date, while others are not. When you contact support to cancel, ask specifically about refund may be able to access for your plan. Keep documentation of their response in case you need to dispute a charge later.

Can I pause my subscription instead of canceling?

BeenVerified does not offer a pause or suspension option. Your only choices are to keep your subscription active or cancel it completely. If you think you might return to the service later, ask support whether they offer any discount or reactivation terms for former customers.

What if I forgot my BeenVerified password?

You can reset your password using the "Forgot Password" link on the BeenVerified login page. Enter the email address associated with your account, and BeenVerified will send you a reset link. If you no longer have access to that email address, contact support with proof of identity and they can help you regain access or cancel the account.

How long does it take for my account to be fully deleted?

Cancellation is immediate — you lose access to your reports right away and charges stop at your next renewal date. Full data deletion from BeenVerified's servers takes longer, typically 30 to 90 days depending on their data retention policies. Ask support for a specific timeline when you request deletion.

Can I cancel through the app instead of the website?

The BeenVerified app does not have a cancellation feature. You must cancel through the website or by contacting support directly. Log in on a computer or mobile browser to access your account settings, or email support with your cancellation request.