Cancel call forwarding through the Verizon app or website

The fastest way to stop forwarding calls is through the My Verizon app or the Verizon website. Open the app, sign in with your phone number and password, tap the menu icon (three horizontal lines), and select "Call Settings" or "Manage Call Forwarding." You'll see a toggle or option to turn off call forwarding — tap it to disable the feature immediately. The change takes effect within seconds.

If you prefer the website, go to verizon.com, sign in, navigate to "Account," then "Phone Settings" or "Call Settings," and look for "Call Forwarding." Click the option to turn it off. Both methods work on any device with internet access, so you don't need to be near your phone.

Key Takeaways

  • The My Verizon app is the quickest way to turn off call forwarding — it takes about 30 seconds and works from any device.
  • You can also disable call forwarding through verizon.com by signing into your account and navigating to Call Settings.
  • Dialing *73 from your Verizon phone disables call forwarding immediately if you don't have app or internet access.
  • Call forwarding stops working the moment you turn it off — calls will ring your phone normally instead of going to the forwarded number.

Use a phone code if you can't access the app or website

If you're away from a computer or your app isn't working, you can disable call forwarding by dialing a code directly from your Verizon phone. Pick up your phone and dial *73, then press the call button. You'll hear a confirmation message saying call forwarding is now off. This method works on any Verizon line and takes about 10 seconds.

The code *73 works specifically for turning off call forwarding. If you ever need to turn it back on, the code is *72 followed by the phone number you want calls forwarded to. These codes work whether or not you have an active data plan, as long as your phone can make calls.

Check your call forwarding status before assuming it's off

After you disable call forwarding, you can confirm it worked by checking your settings again. Open the My Verizon app, go to Call Settings, and verify that call forwarding shows as "off" or "disabled." If you used the *73 code, you can double-check by dialing *#73# from your phone — this displays your current call forwarding status without changing anything.

If the status still shows as active after you tried to turn it off, try the process again. Occasionally the change takes a few extra seconds to register, especially if you're on a weak signal. If it remains on after a second attempt, contact Verizon support to make sure there's no account-level setting preventing you from disabling it.

Understand what happens when you turn off call forwarding

When you disable call forwarding, all incoming calls go directly to your phone instead of being sent to another number. If you had set up call forwarding to your home phone, work line, or another mobile number, those calls will stop reaching that destination. The person calling you will reach your Verizon phone as normal, and you'll see the call come in on your device.

Turning off call forwarding does not delete your voicemail, change your caller ID, or affect any other phone features. It only stops the automatic redirection of calls. If you want to turn call forwarding back on later, you can use the same app, website, or *72 code to set it up again.

Troubleshoot if call forwarding won't turn off

If you've tried disabling call forwarding through the app, website, and phone code but calls are still being forwarded, a few things might be happening. First, check whether you're signed into the correct Verizon account — if you have multiple lines, you may have disabled forwarding on a different phone number than the one receiving calls. Log out and sign back in to confirm you're on the right account.

Second, make sure your phone has a strong signal when you use the *73 code. A weak connection can prevent the code from processing correctly. Try the code again in an area with better reception, or use the app or website instead. If call forwarding still won't turn off after these steps, contact Verizon support by calling 611 from your Verizon phone or visiting a Verizon store — there may be a technical issue or account restriction that requires support to resolve.

Disable call forwarding on multiple lines if you have a family plan

If you're on a Verizon family plan with multiple phone numbers, each line can have its own call forwarding setting. To turn off forwarding on a specific line, sign into the My Verizon app or website and make sure you're viewing settings for that particular phone number. You can usually switch between lines by selecting a different number from a dropdown menu or account overview.

If you want to disable call forwarding on all lines at once, you'll need to go through the process for each number separately. The account holder can manage settings for all lines on the plan, but each line's call forwarding must be turned off individually. If you're not the account holder and need to change settings on your line, ask the account owner to log in and make the change, or contact Verizon support to request the change yourself.

Frequently Asked Questions

Will turning off call forwarding affect my voicemail?

No. Voicemail and call forwarding are separate features. Turning off call forwarding only stops calls from being sent to another number — your voicemail will continue to work normally if you don't answer a call on your phone.

Can I turn off call forwarding without the My Verizon app?

Yes. You can dial *73 from your Verizon phone, or sign into verizon.com from any web browser. Both methods work without the app and take about the same amount of time.

What if I forgot which number I set up call forwarding to?

Open the My Verizon app or website and go to Call Settings — it will show you the phone number that calls are currently being forwarded to. Once you see it, you can disable forwarding from that same screen.

Does turning off call forwarding cost anything?

No. Enabling or disabling call forwarding is free on Verizon. There are no charges for changing this setting.

How long does it take for call forwarding to turn off?

Call forwarding stops working within seconds of you disabling it through the app, website, or *73 code. You should be able to receive calls normally on your phone right away.