Cancel before your trial ends to avoid being charged
Canva's free trial lasts 30 days and converts to a paid subscription unless you stop it. You can stop it through your account settings on Canva's website or app — the process takes about two minutes. The key is doing it before day 30 ends, because Canva charges your payment method on the day your trial expires, and getting a refund after that point requires contacting their support team.
The exact steps depend on whether you're using a web browser or the mobile app, and whether you signed up through Canva directly or through another platform like Apple or Google. All three routes are straightforward, but they're not identical.
Key Takeaways
- Your Canva free trial ends on a specific date shown in your account settings, and you must stop it before that date to avoid being charged.
- On the web, go to your account menu, select Billing, find your subscription, and click the option to stop or cancel.
- On iPhone or Android, open the app, go to your profile, tap Subscription, and select the option to manage or cancel your subscription.
- If you signed up through Apple or Google, you must stop the subscription through their app stores, not through Canva itself.
- Canva will send you a confirmation email once the cancellation is complete — keep this as proof in case you're charged by mistake.
How to cancel on the Canva website
Log into Canva.com with your email and password. Click your profile picture or initial in the top right corner, then select Account from the dropdown menu.
On the Account page, click Billing in the left sidebar. You'll see your current subscription listed with the renewal date. Click the three-dot menu icon next to your subscription, then select Cancel subscription or Stop subscription (the exact wording varies). Canva will ask you to confirm — click the final confirmation button to complete the cancellation.
You'll receive a confirmation email within a few minutes. Your access to Canva Pro features continues until the end of your current billing period, then your account reverts to the free version. You can still use Canva's free tools after that date.
How to cancel on iPhone or Android
Open the Canva app and tap your profile picture at the bottom right. Select Subscription from the menu. You'll see your current plan and renewal date.
Tap Manage subscription or Cancel subscription (the button name depends on your device and app version). If you see Manage subscription, tap it, then look for a Cancel or Stop option on the next screen. Confirm the cancellation when prompted.
Like the web version, you'll keep access to Pro features through the end of your billing period. After that, you're back to the free version. The confirmation email may take a few minutes to arrive.
If you signed up through Apple or Google
If you created your Canva account by signing in with Apple ID or Google account, or if you subscribed through the Apple App Store or Google Play Store, you must stop the subscription through that platform — not through Canva itself.
For Apple: On your iPhone or iPad, open Settings, tap your name at the top, select Subscriptions, find Canva, and tap Cancel Subscription. For Google: On an Android phone, open Google Play, tap your profile icon, select Payments and subscriptions, then Subscriptions, find Canva, and tap Cancel subscription.
Canceling through Apple or Google does not automatically cancel it in Canva's system, so you may see conflicting information in your Canva account for a day or two. If you're charged after canceling through Apple or Google, contact Canva support with proof of the cancellation from Apple or Google, and they can process a refund.
What happens after you cancel
Your Canva Pro features remain active until the end of your current billing cycle. If your trial ends on March 15 and you cancel on March 10, you can still use Pro features through March 15. On March 16, your account becomes free again.
You don't lose your designs or projects — they stay in your account. You can still view, edit, and download them on the free plan, though you'll have fewer templates and design elements available. If you want to re-subscribe later, you can do so anytime through your account settings.
If you were charged after canceling
Check your confirmation email first — if Canva sent a cancellation confirmation, the charge was likely a mistake. Contact Canva support through the Help section in your account or at support.canva.com. Have your confirmation email and the date you canceled ready.
Canva typically processes refunds within 5 to 10 business days if they confirm the cancellation went through. If you canceled through Apple or Google, provide that confirmation to Canva as well — sometimes the platforms and Canva's system don't sync immediately, and support needs to see both sides.
How to find your trial end date
On the web, log in and go to Account > Billing. Your renewal date is listed next to your subscription. On the app, tap your profile, select Subscription, and you'll see the date there too.
Mark this date on your calendar or set a phone reminder for a few days before. That way you won't forget to cancel if you decide not to keep the subscription. Canva doesn't send a reminder email before charging, so the responsibility is on you to cancel before the date passes.
Frequently Asked Questions
Can I get a refund if Canva already charged me?
Yes, if you canceled before your trial ended but were still charged. Contact Canva support with your cancellation confirmation email and the charge date. Refunds typically process within 5 to 10 business days. If you were charged after your trial ended, refunds are less common but still worth requesting — support may make an exception depending on the circumstances.
What's the difference between canceling and pausing my subscription?
Canva doesn't offer a pause option. Canceling stops all charges and reverts you to the free plan. If you want to use Canva again later, you can re-subscribe anytime. There's no penalty for canceling and coming back.
Do I lose my designs if I cancel?
No. Your designs and projects stay in your account after you cancel. You can view, edit, and download them on the free plan. You just won't have access to the Pro templates and premium elements until you re-subscribe.
Why does Canva still show my subscription as active after I canceled?
If you canceled through Apple or Google, Canva's system may take 24 to 48 hours to sync with theirs. Check your Apple or Google account to confirm the cancellation went through there. If both show canceled but Canva still charges you, contact support with proof from both platforms.
Can I cancel my trial without a payment method on file?
Yes. Even if you haven't entered a payment method, you should still cancel your trial through your account settings to be certain. This prevents any issues if Canva later tries to charge a payment method you add later.