How to cancel Log depends on what you're canceling
Log is a video streaming service that lets you watch shows, movies, and live sports. If you want to stop your subscription, the steps depend on whether you signed up through Log's website directly, through an app store like Apple or Google Play, or through a cable provider. Each route has a different cancellation process, and knowing which one you used matters because you may have to cancel in the same place you signed up.
Most people can cancel in under five minutes by going to their account settings on Log's website or app. If you signed up through a third party — like your phone's app store or your cable bill — you'll need to cancel through that service instead, not through Log itself.
Key Takeaways
- If you signed up directly on Log's website, you cancel by going to your account settings, finding the subscription section, and selecting the cancel option.
- If you signed up through Apple App Store, Google Play, or Amazon Prime Video, you must cancel through that service, not through Log.
- If Log is bundled with your cable or internet bill, contact your cable provider to remove it from your account.
- Your access ends immediately when you cancel, so download or finish watching anything you want to keep before you complete the cancellation.
- You will not receive a refund for the current billing period, but you won't be charged again after cancellation.
Canceling a Log subscription you signed up for directly
If you created your Log account on Log's website and pay Log directly with a credit card, you cancel through your account settings. Go to Log.com, sign in, and look for "Account" or "Settings" — this is usually in the top right corner or in a menu. Once you're in your account, find the section labeled "Subscription" or "Billing" and look for a button that says "Cancel Subscription" or "Manage Subscription."
Click that button and Log will ask you to confirm. Some services offer a discount to stay, but you can decline and proceed with cancellation. Once you confirm, your subscription is canceled. You'll keep access until the end of your current billing period, then your account will switch to a free tier or lock you out entirely, depending on Log's current policy. Check your confirmation email to see your final access date.
Canceling if you signed up through an app store
If you subscribed to Log through Apple App Store, Google Play Store, or Amazon Prime Video, you cannot cancel through Log itself. You have to cancel through the app store or service where you signed up. Log doesn't handle the cancellation — the app store does — so going to Log's website won't work.
For Apple App Store: Open the App Store app, tap your profile icon in the top right, select "Subscriptions," find Log, and tap "Cancel Subscription." For Google Play: Open Google Play, tap your profile icon, go to "Payments and subscriptions," select "Subscriptions," find Log, and tap "Cancel subscription." For Amazon Prime Video: Go to your Prime Video account settings, find "Manage Your Prime Video Membership," and select "Cancel Your Membership."
Canceling if Log is part of a bundle or cable package
Some cable and internet providers bundle Log with their service or offer it as an add-on to your bill. If you don't remember signing up directly on Log's website, check your cable or internet bill — Log may be listed as a separate line item. If it is, you need to contact your provider to remove it, not Log.
Call your cable or internet company's customer service number (it's on your bill) and tell them you want to remove Log from your account. They can do this in one call and will confirm when it's removed. You may be asked why you're canceling, but you don't have to give a reason. Your access will end on your next billing cycle or immediately, depending on your provider's policy.
What happens to your account and data after cancellation
Once you cancel, you lose access to Log's content. You will not be able to watch shows, movies, or live sports through your Log account. Any watchlist, saved preferences, or viewing history you had will be deleted after a certain period — Log typically keeps this data for 30 days in case you want to resubscribe, but policies vary.
If you want to save anything — like a list of shows you were watching or screenshots — do that before you cancel. You will not receive a refund for the current billing period. If you were charged for a month and cancel mid-month, that charge is not refunded. You simply won't be charged again after your current period ends.
Resubscribing to Log after cancellation
If you cancel and later want to come back, you can resubscribe using the same method you used before. If you canceled a direct subscription, you can sign back up on Log's website. If you canceled through an app store, you can resubscribe through that app store. Log may offer a discount or free trial to returning customers, but this is not may provide.
When you resubscribe, you'll create a new account or log back into your old one if Log has kept your data. Your old watchlist and viewing history may or may not be restored — this depends on how long you were away and Log's data retention policy. Check Log's website or contact their support team if you want to know whether your old account information will be there.
Troubleshooting cancellation problems
If you can't find the cancel button on Log's website, make sure you're signed in to the correct account. Some people have multiple accounts and try to cancel the wrong one. If you're signed in and still can't find the subscription section, try logging out and back in, or try a different web browser.
If you signed up through an app store and the cancel button isn't showing up in the app store's subscription menu, the subscription may have already been canceled, or it may be listed under a different name. Check your app store's full subscription list and look for anything labeled "Log" or the full company name. If you still can't find it, contact the app store's support team — they can see your subscription history and help you cancel it.
Frequently Asked Questions
Will I get a refund if I cancel in the middle of my billing cycle?
No. Most streaming services, including Log, do not refund partial months. If you were charged for a month and cancel on day 15, you keep access until the end of that month but won't get money back for the unused days. You simply won't be charged again.
Can I pause my Log subscription instead of canceling it?
Log does not offer a pause feature. You either keep your subscription active or cancel it. If you want to stop paying temporarily, you have to cancel and resubscribe later. Some promotions or discounts may be available when you resubscribe, but this is not may provide.
What if I forgot which app store I used to sign up?
Check your email for receipts from Apple, Google, or Amazon. These companies send confirmation emails when you start a subscription. Search your email for "Log" or "subscription confirmation" and look at the sender's address — it will tell you which service processed the charge. Once you know, cancel through that service.
Do I lose my Log account when I cancel, or just the subscription?
Your account stays in the system, but you lose access to paid content. You can still log in with your username and password, but you won't be able to watch anything unless you resubscribe. Log keeps your account data for a period of time in case you want to come back.
How do I know if my cancellation went through?
You should receive a confirmation email from Log or from the service you canceled through (Apple, Google, Amazon, or your cable provider). Check your email inbox and spam folder. The email will include your cancellation date and your final access date. If you don't see an email within a few hours, log back into your account and check the subscription section to confirm the status.