How to cancel Total Drive
Total Drive is a cloud storage and backup service that syncs files across your devices. To cancel, you log into your Total Drive account online, go to your account settings or subscription page, and select the option to cancel or downgrade your plan. The process takes a few minutes and stops your billing immediately, though your files remain accessible for a limited time after cancellation.
The exact steps depend on whether you signed up through Total Drive's website directly or through a third-party app store like the Apple App Store or Google Play Store. If you subscribed through an app store, you must cancel through that same store, not through Total Drive itself — the company cannot process cancellations made that way.
Key Takeaways
- Cancellations made through Total Drive's website take effect immediately and stop charges on your next billing date.
- If you subscribed through Apple App Store or Google Play Store, you must cancel through that app store's settings, not through Total Drive.
- Your files remain in your account for 30 days after cancellation, giving you time to download them before they are deleted.
- Downgrading to a free plan is an alternative to full cancellation if you want to keep a limited amount of storage.
Canceling through the Total Drive website
Log into your Total Drive account at the main website using your email and password. Click on your profile icon or account name, usually in the top right corner, and select "Account Settings" or "Subscription" from the menu.
Look for a section labeled "Billing," "Subscription," or "Plans." You should see your current plan listed with a button or link that says "Cancel Subscription," "Downgrade," or "Manage Plan." Click that button. Total Drive will ask you to confirm the cancellation and may offer you a discount to stay — you can ignore this and proceed with canceling.
After you confirm, you will receive an email confirming that your subscription has been canceled. Your billing stops immediately, and you will not be charged again. Your files stay in your account for 30 days; after that, they are permanently deleted.
Canceling a subscription from the Apple App Store
If you signed up for Total Drive through the Apple App Store on an iPhone, iPad, or Mac, you must cancel through Apple's settings, not through Total Drive itself. Open the Settings app on your device and tap your name at the top of the screen.
Select "Subscriptions," then find Total Drive in the list. Tap it and select "Cancel Subscription." Apple will ask you to confirm; tap "Confirm Cancellation." Your subscription ends at the end of your current billing period, and Apple will send you a confirmation email.
If you are using a Mac, open System Settings, click your name in the sidebar, select "Subscriptions," find Total Drive, and click the minus button to cancel.
Canceling a subscription from Google Play Store
If you signed up through Google Play Store on an Android phone or tablet, open the Google Play app and tap your profile icon in the top right corner. Select "Payments and subscriptions," then "Subscriptions."
Find Total Drive in the list and tap it. Select "Cancel subscription" and confirm your choice. Google will stop charging you at the end of your current billing cycle and send you a confirmation email.
What happens to your files after cancellation
When you cancel, your files do not disappear immediately. Total Drive gives you 30 days to download anything you want to keep. After 30 days, your account and all files are permanently deleted and cannot be recovered.
Before you cancel, download any files you need. Log into your account, select the files you want to keep, and use the download option. If you have a large amount of data, this may take several hours or longer depending on your internet speed.
Downgrading instead of canceling
If you want to keep some files but do not want to pay for a subscription, you can downgrade to Total Drive's free plan instead of canceling completely. The free plan typically includes a small amount of storage — usually 5 GB — at no cost.
To downgrade, go to your account settings and select "Change Plan" or "Manage Subscription." Choose the free plan from the options shown. Your billing stops, but your account remains active. Files that exceed the free storage limit will be inaccessible until you delete enough to stay within the limit, but they are not permanently removed.
If you cannot find the cancel option
Some older versions of Total Drive or accounts created through partnerships may have different cancellation processes. If you cannot find a cancel button in your account settings, try searching "Total Drive cancel subscription" in your browser to find the current support page with updated instructions.
You can also contact Total Drive support directly through their website. Look for a "Help" or "Contact Us" link, usually at the bottom of the page. Support can manually cancel your subscription if the self-service option is not working, though this may take a few business days.
Frequently Asked Questions
Will I get a refund if I cancel in the middle of a billing cycle?
Most subscription services, including Total Drive, do not offer refunds for partial months. Your cancellation stops future charges, but you will not receive money back for the current billing period. Check your account settings or contact support to see the exact refund policy for your region.
Can I reactivate my Total Drive account after canceling?
Yes. You can log back in and restart your subscription at any time within the 30-day grace period. After 30 days, your account is deleted permanently and you would need to create a new account. Your old files cannot be recovered.
What if I subscribed through a family plan or shared account?
If someone else manages the family plan, only that person can cancel it. If you are a member of a family plan and want to leave, contact the plan owner and ask them to remove you from the subscription through their account settings.
Do I need to uninstall the Total Drive app to cancel my subscription?
No. Canceling your subscription and uninstalling the app are separate actions. You can uninstall the app anytime, but canceling the subscription through your account settings is what stops the charges. If you want to remove the app, you can do that independently.
How do I know if my cancellation went through?
Check your email for a confirmation message from Total Drive or from Apple or Google, depending on where you subscribed. You can also log into your account and check your subscription status in the account settings — it should show "Canceled" or "No Active Subscription."