You can cancel Verizon 5G Home Internet by calling customer service, through your online account, or in person at a Verizon store

Verizon 5G Home Internet has no long-term contract, so you can cancel without penalty at any time. The fastest way is to call Verizon customer service at 1-908-559-4899 and ask to cancel your home internet service. Have your account number ready — you'll find it on your bill or in the My Verizon app. The representative will confirm your request, discuss any outstanding charges, and provide a cancellation confirmation number.

If you prefer not to call, you can cancel through your My Verizon account online. Log in, go to your account settings, find the 5G Home Internet service, and select the cancellation option. You'll be asked to confirm your request and may see a retention offer. Online cancellation typically takes effect within one to two business days.

A third option is to visit a Verizon store in person. Bring your account number or the phone number associated with your account, and a representative can process the cancellation on the spot. This method gives you a printed confirmation immediately.

Key Takeaways

  • Verizon 5G Home Internet has no contract, so you can cancel without early termination fees or penalties.
  • Call 1-908-559-4899 with your account number ready for the fastest cancellation over the phone.
  • You can also cancel online through My Verizon or in person at any Verizon store.
  • Have your final bill ready to pay any outstanding charges, and return the gateway device within 30 days to avoid a non-return fee.
  • Request a cancellation confirmation number or keep your online confirmation for your records.

What happens to your bill and equipment after cancellation

When you cancel, Verizon will calculate your final bill based on the date your service ends. If you've paid in advance for the next billing cycle, you may receive a credit or refund. The representative or online system will tell you the exact amount due or owed before the cancellation is final.

The gateway device — the small box that provides your internet — must be returned within 30 days of cancellation. Verizon will provide a prepaid shipping label, or you can drop it off at a Verizon store. If you don't return it, Verizon will charge a non-return fee, typically $130 to $150 depending on the device model. Keep the shipping tracking number if you mail it back.

Cancellation by phone versus online

Calling customer service gives you the chance to ask questions in real time and hear exactly what you owe before confirming. Representatives sometimes offer discounts or service changes to keep you as a customer — you can accept or decline. You'll get a confirmation number immediately, which you should write down.

Online cancellation is faster if you know what you want to do and don't want to discuss retention offers. The process takes a few minutes, and you'll see a confirmation on screen. However, you won't be able to ask questions about your final bill until after the cancellation goes through, so check your account balance first if you're unsure.

In-person cancellation at a store is useful if you want to return the gateway device at the same time and get a printed receipt. It also eliminates any chance of miscommunication about your request.

Timing and when your service will stop

If you cancel by phone or in person, your service usually stops the same day or the next business day. Online cancellations typically take one to two business days to process. Ask the representative or check your confirmation email for the exact date your service will end.

If you need internet access after cancellation, arrange a backup connection before you cancel — whether that's a mobile hotspot, a different home internet provider, or a temporary plan with another carrier. Verizon won't extend your service if you change your mind after cancellation is complete, though you can sign up again as a new customer.

What to do if you're having service problems instead of canceling

If you're canceling because of slow speeds, dropped connections, or poor coverage, contact Verizon support first to troubleshoot. Sometimes the issue is the gateway placement, interference from other devices, or a network problem in your area that Verizon can fix. Call 1-908-559-4899 and describe the problem — they may be able to resolve it without you losing service.

If troubleshooting doesn't help and you're still within a reasonable window of your service start date, ask about a service credit or plan change. Verizon may offer a discount or switch you to a different service type. These options are worth exploring before you cancel, especially if you've already paid for the next month.

Switching to a different internet provider

Before you cancel Verizon 5G Home Internet, confirm that your new provider's service is active and working. Many people cancel their old service only to discover the new one isn't installed yet, leaving them without internet for days. Schedule the new installation first, wait for confirmation it's ready, and then cancel Verizon.

Check whether your new provider requires a modem or gateway device, and whether they charge a rental fee. Some providers include the equipment; others charge $10 to $15 per month. Factor this into your decision if cost is a reason you're switching.

Frequently Asked Questions

Will I be charged an early termination fee if I cancel?

No. Verizon 5G Home Internet has no contract, so there is no early termination fee. You can cancel at any time without penalty. You will owe any charges for service already used up to your cancellation date.

What if I don't return the gateway device?

Verizon will charge a non-return fee, usually $130 to $150. You have 30 days from cancellation to return it. Use the prepaid shipping label Verizon provides, or drop it off at a store. Keep your tracking number if you ship it.

Can I cancel over email or through a chat?

Verizon's online chat and email support can help you start the cancellation process, but you may need to confirm by phone or through your online account. Chat is faster than email if you want to ask questions before you commit to canceling.

What if I cancel and then want to sign up again?

You can sign up again as a new customer, but you'll go through the full signup process and may not get the same promotional pricing you had before. Wait at least a few days after cancellation before signing up again to avoid system delays.

Do I need to do anything special if I'm moving?

Check whether 5G Home Internet is available at your new address before you cancel. If it is, you can transfer your service instead of canceling — call customer service to move your account. If it's not available, you'll need to cancel and arrange different internet at your new location.