The fastest way to cancel is to call Xfinity customer service at 1-800-934-6489

Xfinity TV cancellation happens over the phone or through your online account. Calling is faster — you reach a representative who can process the cancellation immediately, answer questions about early termination fees, and discuss whether you want to keep internet or phone service. Online cancellation through your Xfinity account takes longer because you have to navigate to the right page and may still need to call to confirm.

Before you call, have your account number ready (on your bill or in the Xfinity app). Know your contract end date — if you signed a two-year agreement and cancel early, you may owe an early termination fee, typically $10 to $15 per month remaining on the contract. Some promotions waive this fee if you cancel within a certain window, so ask the representative what applies to your account.

The cancellation takes effect on the date you choose, usually within a few days. Xfinity will send you a prepaid shipping label for the cable box and remote. If you don't return the equipment within 30 days, you'll be charged a non-return fee, usually $150 to $200 per box.

Key Takeaways

  • Call 1-800-934-6489 to cancel over the phone, which is faster than canceling online through your account.
  • Early termination fees apply if you cancel before your contract ends, but some promotions or circumstances may waive them.
  • You must return your cable box and remote within 30 days or pay a non-return fee of $150 to $200.
  • You can keep Xfinity internet or phone service while canceling TV, or cancel everything at once.

What happens to your bill after cancellation

Your final bill arrives within one to two billing cycles and includes any early termination fees, unreturned equipment charges, and prorated charges for the days you had service in the final month. If you had autopay set up, Xfinity will charge this final amount automatically unless you change your payment method.

If you overpaid (for example, you paid for a full month but canceled mid-month), Xfinity issues a refund to your original payment method within two to three weeks. Check your account online to see the exact amount owed or refunded.

Canceling online through your Xfinity account

Log into your Xfinity account at xfinity.com, go to Services, select TV, and look for a "Manage" or "Cancel Service" option. The exact wording changes, but the page will show your current plan and a cancellation link. Click through the prompts to select your cancellation date.

Online cancellation does not always complete immediately. You may see a message saying a representative will contact you within 24 hours to confirm, or you may be asked to call to finish the process. If you want to cancel today without waiting, phone is more reliable.

Keeping internet or phone while canceling TV

Tell the representative you want to cancel TV only and keep internet and phone (or whichever services you want). Your bill will drop to reflect only the remaining services. Some bundles offer a discount when you have multiple services, so your internet or phone rate may increase slightly when you remove TV — ask the representative what your new rate will be before confirming the cancellation.

If you're canceling everything, say so clearly. The representative will confirm the final date and walk you through equipment return. Some customers accidentally keep a service they meant to cancel because they didn't specify, so repeat what you want to cancel and what you want to keep.

Returning your equipment

Xfinity sends a prepaid shipping label with your final bill or via email. The label covers the cable box, remote, and any other equipment you rented. Pack everything securely and drop it at a UPS location, or schedule a pickup if the label offers that option.

Keep the tracking number until Xfinity confirms receipt. Check your account online after a week to see if the return was logged. If the equipment doesn't show as returned after 30 days, contact Xfinity to dispute the non-return fee — sometimes packages get lost in transit, and the company will investigate if you have proof you shipped it.

Early termination fees and contract details

If you're in a contract, the early termination fee is usually $10 to $15 per month remaining. A two-year contract costs up to $360 to break early. Some Xfinity promotions include a clause that waives the fee if you cancel within the first 30 days, or if you're moving to an area where Xfinity doesn't serve. Ask the representative whether any of these apply to you.

Month-to-month customers have no early termination fee. If you're unsure whether you're in a contract, the representative can tell you the exact end date and what you'd owe to cancel now.

What to do if you can't reach customer service

If you're on hold for more than 30 minutes, hang up and try again during off-peak hours — early morning or late evening usually have shorter waits. You can also start a chat through the Xfinity app or website, though chat representatives sometimes take longer to process cancellations than phone representatives do.

If you have an Xfinity store location near you, you can visit in person to cancel, though you'll still need to return equipment by mail. Some stores can process cancellations faster than phone lines during busy periods.

Frequently Asked Questions

Do I have to pay an early termination fee?

Only if you're in a contract and cancel before it ends. The fee is typically $10 to $15 per month remaining, up to $360 for a two-year contract. Some promotions waive the fee if you cancel within 30 days or are moving. Ask the representative what applies to your account.

How long does it take to cancel?

Over the phone, cancellation is immediate — the representative processes it while you're on the call and gives you a confirmation number. Online cancellation may take 24 hours or longer if a representative needs to contact you. Equipment return takes 30 days, and your final bill arrives within one to two billing cycles.

What if I don't return the cable box?

Xfinity charges a non-return fee of $150 to $200 per box if you don't send it back within 30 days. Use the prepaid shipping label they provide. If your package gets lost, contact Xfinity with your tracking number and they may waive the fee.

Can I cancel just TV and keep internet?

Yes. Tell the representative you want to cancel TV only. Your internet bill may increase slightly because you'll lose any bundle discount, but you keep the service active. Ask what your new internet rate will be before confirming.

What if I'm moving and Xfinity doesn't serve my new address?

You may not owe an early termination fee. Tell the representative you're moving and provide your new address. They can check whether Xfinity serves that area and waive the fee if it doesn't. You still need to return equipment within 30 days.