Where to find your StarHub number

Your StarHub account number and phone number are printed on your monthly bill, visible in the StarHub mobile app, and available through the StarHub website if you log in. The quickest route depends on what you have access to right now — a physical bill takes seconds, while the app or website requires your login credentials.

If you need the information urgently and don't have your bill handy, the StarHub app is faster than logging into the website on a computer. Both show your account number and phone number in the account or billing section within one or two taps.

Key Takeaways

  • Your StarHub account number and phone number both appear on your printed monthly bill in the top right or top left corner.
  • The StarHub mobile app shows both numbers under Account or Billing, and you can find them in seconds if you already have the app installed.
  • Logging into your StarHub account on the website displays your account number and phone number on the dashboard or account summary page.
  • If you cannot locate your bill or access the app or website, calling StarHub customer service at 6825 8888 will retrieve both numbers over the phone.

Checking your number on your monthly bill

Your monthly bill is the simplest source. Open your most recent StarHub bill — either the paper copy or a PDF you received by email — and look at the top of the first page. Your account number usually appears in the top right corner, and your phone number is printed near the account number or in the billing address section.

The account number is typically a string of numbers preceded by "Account No." or "Acct No." Your phone number will be formatted as an 8-digit number starting with 6, 8, or 9 if it is a mobile line, or 6 if it is a landline.

Finding your number in the StarHub mobile app

Download the StarHub mobile app from the Apple App Store or Google Play Store if you do not already have it. Open the app and log in with your email address and password — the same credentials you use for the StarHub website.

Once logged in, tap the menu icon (three horizontal lines) at the bottom or top of the screen, depending on your phone's operating system. Select "Account" or "My Account," then look for a section labeled "Account Details," "Billing," or "Services." Both your account number and phone number will be displayed there.

Retrieving your number from the StarHub website

Go to the StarHub website on any web browser and click "Log In" in the top right corner. Enter your email address and password, then click "Sign In."

After you log in, you will land on your account dashboard. Look for a section called "Account Summary," "My Account," or "Billing Information" — the exact label varies depending on which StarHub service you use (mobile, broadband, or TV). Your account number and phone number will be listed there. If you cannot find them on the main dashboard, click "Account Details" or "View Full Account Information."

Contacting StarHub customer service

If you do not have access to your bill, the app, or the website, you can call StarHub customer service at 6825 8888. A representative will ask you to verify your identity — usually by providing your name, address, and the last four digits of your NRIC or passport number — and then read your account number and phone number to you over the phone.

StarHub customer service is available 24 hours a day, 7 days a week. Wait times are typically shorter during off-peak hours, such as early morning or late evening on weekdays.

What to do if you cannot find your account number

If your bill is lost, your app will not load, and you cannot remember your website password, the phone line is your fastest option. You do not need your account number to call — StarHub can look you up by your phone number and name alone.

If you have forgotten your website password, click "Forgot Password?" on the StarHub login page. You will receive a password reset link by email within a few minutes. Once you reset your password, you can log in and view your account number immediately.

Frequently Asked Questions

Is my StarHub account number the same as my phone number?

No. Your phone number is an 8-digit number you use to make calls and send text messages. Your account number is a separate identifier that StarHub uses to track your billing and services. Both appear on your bill, but they are different numbers.

Where exactly on my bill is the account number printed?

The account number is almost always in the top right or top left corner of the first page of your bill, next to "Account No." or "Acct No." If you cannot find it there, check the billing address section or the header of the bill summary table.

Can I find my StarHub number without logging in?

Yes. Your printed bill shows both numbers without any login required. If you do not have a physical copy, you can call StarHub customer service at 6825 8888 and provide your name and address instead of your account number.

What if I have multiple phone numbers with StarHub?

If you have more than one line or service with StarHub, each one has its own account number and phone number. Your bill will list all of them, and the app will show each service separately under your account. You can switch between services in the app to view the details for each one.