Where to find your Uber rating on the app
Your Uber rating appears in your account profile, which you can reach from the main app screen. Open Uber, tap the account icon (usually a silhouette or your profile photo) in the top left or bottom right corner depending on your app version. Your rating shows as a number between 4.6 and 5.0 stars — Uber does not display ratings below 4.6 to riders, though drivers can see the exact number.
The rating displays next to your name and photo in the profile menu. You will see it immediately when you open that section, without needing to navigate through settings or additional screens. If you do not see a number, your account may be too new — Uber typically calculates your first rating after your first few trips.
What your rating actually means
Your Uber rating is an average of scores that drivers give you after each trip, on a scale of one to five stars. A driver rates you based on how the trip went — whether you were ready when they arrived, how you treated the vehicle, whether you were respectful, and if you followed the driver's instructions. The rating is not a judgment of you as a person; it reflects how the trip experience went from the driver's perspective.
A rating of 4.8 or higher is considered very good and means most of your trips have gone smoothly. A rating between 4.6 and 4.8 suggests some trips may have had minor issues. Ratings below 4.6 are not shown to you in the app, but Uber may deactivate your account if your rating drops too low — typically below 4.6 — because drivers may refuse to accept rides from passengers with very low ratings.
Key Takeaways
- Your Uber rating is visible in your account profile, accessible from the main app menu, and shows as a number between 4.6 and 5.0 stars.
- The rating is an average of scores drivers give you after each trip, based on how the trip went and how you treated the vehicle and driver.
- A rating of 4.8 or higher is very good; ratings between 4.6 and 4.8 suggest some trips had minor issues.
- If your rating drops below 4.6, Uber may deactivate your account because drivers are less likely to accept rides from very low-rated passengers.
Why drivers rate you lower
Drivers typically give lower ratings when a passenger is not ready at the pickup location when they arrive, makes the driver wait longer than expected, or is difficult to communicate with during the trip. Other common reasons include eating or drinking in the vehicle without permission, playing loud music, being disruptive, or leaving trash behind.
Some drivers also rate based on the destination — a very short trip or a trip to a location they do not want to go may result in a lower rating, though this is less common. If you have received a low rating, it usually stems from one of these situations rather than something you said or did outside the vehicle.
How to improve a low rating
The most direct way to improve your rating is to be ready at your pickup location when the driver arrives, treat the vehicle with care, and be courteous during the trip. Keep the car clean, do not eat or drink unless the driver has said it is okay, and follow any instructions the driver gives you. If you need to cancel a trip, do it before the driver arrives whenever possible.
If your rating has dropped significantly and you want to understand why, you can contact Uber support through the app. Open the menu, go to Help, and select the trip you want to ask about. Uber support can sometimes provide feedback about what went wrong, though drivers do not always leave detailed comments. Improving your rating takes time — it is an average across all your trips, so consistently good trips will gradually bring it back up.
What happens if your rating gets too low
If your rating falls below 4.6, Uber may send you a warning message explaining that your rating is low and suggesting ways to improve it. At this point, drivers can still see your exact rating and may decline your ride requests. If your rating continues to drop or stays very low, Uber can deactivate your account, meaning you will no longer be able to request rides.
Deactivation is not permanent — you can contact Uber support to discuss your account status and potentially reactivate it if you can show that you understand what went wrong and are committed to improving. However, the easiest path is to maintain a good rating from the start by being a considerate passenger.
Checking your rating on different devices
Your Uber rating is the same whether you check it on your phone, tablet, or the web version of Uber. The process is identical: open your account profile and look for the star rating next to your name. If you use Uber on multiple devices, the rating will be consistent across all of them because it is tied to your account, not the device.
If you have both a personal Uber account and a business account (Uber for Business), each account has its own separate rating. Your personal rating does not affect your business account rating and vice versa.
Frequently Asked Questions
Can I see which driver gave me a low rating?
No, Uber does not tell you which specific driver rated you or what score they gave. You can see your overall average rating, but not the individual ratings from each trip. If you want to know what went wrong on a particular trip, you can contact Uber support and ask about that specific ride.
Does my rating affect how much I pay for rides?
Your rating does not change your fare price. However, a very low rating may cause drivers to decline your ride requests, which could mean longer wait times before a driver accepts. In extreme cases, you may not be able to request rides at all if your rating is too low.
How long does it take to improve a low rating?
Improving your rating depends on how many trips you take and how consistently good those trips are. Since your rating is an average, each new good trip slightly raises the overall number. If you take several trips per week and they all go smoothly, you could see improvement within a few weeks. If you take fewer trips, it may take longer.
What if I disagree with a low rating I received?
You can contact Uber support through the app and explain your side of what happened during the trip. While Uber cannot force a driver to change their rating, support may be able to provide context or remove the rating in rare cases where something clearly went wrong. Be specific about what happened and remain respectful in your message.
Can I see ratings from passengers if I drive for Uber?
Yes, if you are an Uber driver, you can see passenger ratings in the same way passengers see driver ratings. You can view a passenger's rating before you accept their ride request, which helps you decide whether to take the trip. As a driver, you also receive ratings from passengers after each trip.