Where to find Pinterest's help resources
Pinterest offers several ways to get in touch depending on what you need. The fastest route for most issues is the Help Center, which you can reach directly from the Pinterest website or app without logging in. Go to pinterest.com/help or tap the menu icon in the app and select "Help" — you'll find answers to common questions about account issues, pins, boards, and billing.
If you need to contact a person rather than search for answers, Pinterest has a contact form within the Help Center. Look for "Contact us" at the bottom of most Help pages. This form lets you describe your problem and attach screenshots, and Pinterest's support team will respond by email within a few business days.
For account security issues — like a hacked account or suspicious login activity — use the account recovery form at pinterest.com/password-reset. This route is faster than the general contact form because it's automated and can restore access immediately if you verify your identity.
Key Takeaways
- The Pinterest Help Center at pinterest.com/help answers most common questions without requiring you to contact support.
- Use the contact form within the Help Center to reach a support agent by email for issues the Help Center doesn't cover.
- For account security problems, go to pinterest.com/password-reset instead of the general contact form.
- Pinterest does not offer phone support, live chat, or social media support — email through the contact form is the only direct contact method.
- Response times are typically a few business days, so don't expect immediate replies.
Reporting pins, boards, or accounts
If you see content that violates Pinterest's rules — spam, harassment, hate speech, or intellectual property theft — you can report it without contacting support. On the web, click the three dots on any pin or board and select "Report pin" or "Report board." In the app, tap the three dots and choose the same option.
For reporting an entire account, go to that person's profile, tap or click the three dots, and select "Report user." Pinterest reviews reports within 24 to 48 hours and will remove content or suspend accounts that break their community guidelines. You don't need to wait for a response — Pinterest handles these reports separately from customer support.
Fixing common account and login problems
If you can't log in, start with the password reset page at pinterest.com/password-reset. Enter your email address and follow the link Pinterest sends you. If you don't receive an email, check your spam folder and make sure you're using the email address connected to your account.
If password reset doesn't work, your account may have been compromised. Use the account recovery form (also at pinterest.com/password-reset) to verify your identity through a phone number or backup email. This process can take a few hours to a full day.
For other login issues — like two-factor authentication problems or being locked out after too many wrong passwords — the Help Center article "I can't log in to my account" walks through each scenario step by step. If none of those steps work, use the contact form to reach support.
Getting help with billing and payments
Pinterest charges for ads and promoted pins through your payment method on file. If you see an unexpected charge, go to your account settings, select "Billing," and review your transaction history. Most charges appear within one to three business days of when you created or ran an ad.
If you believe a charge is wrong, the Help Center has an article on "Billing and payments" that explains how charges work and what to do if you spot an error. If you still think there's a problem after reading that, use the contact form and include your transaction ID — you can find this in your billing history.
Contacting Pinterest about copyright or trademark issues
If someone has pinned your copyrighted work or used your trademark without permission, Pinterest has a formal process. Go to pinterest.com/copyright and fill out the copyright infringement report form. You'll need to describe the infringing content, provide a link to it, and confirm under penalty of perjury that you own the copyright.
Pinterest reviews copyright claims within a few business days. If the claim is valid, they remove the content and notify the person who pinned it. If you're reporting trademark misuse, the process is similar — use the same form and explain how the content violates your trademark rights.
Troubleshooting app and website problems
If Pinterest is crashing, loading slowly, or showing errors, try these steps first: restart the app or refresh your browser, clear your cache and cookies, and make sure you're using the latest version. For the app, check your device's app store for updates. For the web, try a different browser to see if the problem is browser-specific.
If the problem persists after those steps, the Help Center has a section called "Technical issues" with solutions for common problems like pins not saving, boards not loading, or search not working. If your issue isn't listed there, use the contact form and describe exactly what you see — include a screenshot if possible.
Understanding Pinterest's support limitations
Pinterest does not offer phone support, live chat, or real-time messaging. All direct contact goes through the email form in the Help Center, and response times are typically three to five business days. During high-volume periods, responses may take longer.
Pinterest also does not respond to support requests sent through social media, Twitter, Instagram, or Facebook. If you message them on those platforms, they may direct you back to the Help Center or contact form. For urgent issues, the Help Center is still your fastest option because many problems have instant answers there.
Frequently Asked Questions
How long does it take to hear back from Pinterest support?
Most responses come within three to five business days. Account security issues may be faster if you use the password reset form. Billing and copyright claims can take up to a week. If you haven't heard back after a week, check your spam folder — support emails sometimes end up there.
Can I call Pinterest or use live chat?
No. Pinterest does not offer phone support or live chat. The only way to reach a person is through the contact form in the Help Center, which responds by email. For most issues, the Help Center articles answer your question faster than waiting for an email response.
What should I include when I contact Pinterest support?
Include a clear description of your problem, the steps you've already tried, and your account email address. If the issue involves a specific pin or board, include the link. For billing problems, include your transaction ID. Screenshots help too — attach them if the form allows it.
What if I think my account was hacked?
Go to pinterest.com/password-reset and select "I can't access my account." Follow the account recovery steps, which may include verifying your phone number or backup email. This process is automated and faster than contacting support. If recovery doesn't work, then use the contact form.
Can I delete my Pinterest account through support?
You can delete your own account without contacting support. Go to your account settings, scroll to the bottom, and select "Deactivate account." This removes your profile, pins, and boards. If you can't access your account to do this, use the contact form to request deletion.