The fastest way to reach Roblox depends on what you need

Roblox offers different contact methods depending on whether you have a billing issue, account problem, or need to report something unsafe. The official support portal at roblox.com/support is the main entry point for most issues. From there, you can submit a ticket, browse help articles, or find contact options specific to your problem. Response times vary — account security issues typically get faster replies than general questions.

If you're under 13, a parent or guardian should submit the request on your behalf. Roblox requires this for account changes and certain reports. For urgent safety concerns involving a child, you can also email abuse@roblox.com directly.

Key Takeaways

  • Visit roblox.com/support to access the help center and submit support tickets for account, billing, or safety issues.
  • Use the in-game report button (three dots menu) to report players, games, or content that violates Roblox rules.
  • For billing disputes or payment problems, go to your account settings, select Billing, and choose the transaction you need help with.
  • Parents of players under 13 should contact support on behalf of their child, as Roblox requires parental involvement for account changes.
  • Email abuse@roblox.com only for serious safety concerns; standard support requests should go through the web portal.

Using the Roblox Support Portal

The support portal at roblox.com/support is organized by category. Click on the topic that matches your issue — Account, Billing, Safety, or Technical. Each category shows common questions and solutions. If you don't find an answer, you can submit a ticket by clicking "Contact Us" at the bottom of the page.

When you submit a ticket, you'll need to provide your username, a description of the problem, and any relevant details (like a transaction ID for billing issues or the username of a player you're reporting). Roblox will send a response to the email address linked to your account. Check your spam folder if you don't see a reply within a few days.

You can also check the status of your ticket by logging into the support portal and viewing your open cases. Roblox typically responds within 24 to 72 hours for most issues, though complex problems may take longer.

Reporting Players and Inappropriate Content

To report a player, game, or piece of content while playing, open the in-game menu by clicking the three-dot icon in the top-right corner. Select the player's name from the active players list, then choose "Report Player." A form will appear asking you to describe what happened and select the reason (harassment, scamming, inappropriate language, etc.).

You can also report a game or asset from its page on the Roblox website. Click the three-dot menu on the game's thumbnail or description, then select "Report Game." For individual items like clothing or accessories, use the report button on that item's store page.

Reports are reviewed by Roblox's moderation team, but you won't receive a notification about the outcome. If a player is violating rules repeatedly, submit multiple reports — this helps the moderation system identify patterns.

Handling Billing and Payment Issues

If you have a question about a charge or payment method, log into your Roblox account and go to Settings. Click "Billing" to see your transaction history. Find the transaction you need help with and click on it to see details and options. Many billing issues can be resolved by viewing the full receipt or updating your payment method.

If you need to dispute a charge or request a refund, click "Contact Us" from the Billing page. Roblox will ask for the transaction ID, the reason for your request, and any supporting details. Refund decisions depend on Roblox's policies — for example, Robux (the in-game currency) is generally non-refundable once spent, but unauthorized charges may be reversed.

For credit card disputes or chargebacks, contact your bank or card issuer directly. If you file a chargeback without contacting Roblox first, your account may be suspended.

Account Security and Password Issues

If you can't log into your account, go to the Roblox login page and click "Forgot Password or Username?" Enter your email address or username, and Roblox will send a password reset link. Check your email (including spam) for the message. The link expires after a few hours, so act quickly.

If you don't have access to the email linked to your account, go to the support portal and submit a ticket explaining the situation. Roblox will ask you to verify your identity by answering security questions or providing other proof that you own the account. This process can take several days.

If your account has been hacked or compromised, submit a ticket to abuse@roblox.com with details about what happened. Include any suspicious activity you noticed, like unauthorized purchases or changes to your email. Roblox can help secure your account and may reverse unauthorized transactions.

Technical Problems and Game Issues

If a game crashes, won't load, or has a technical problem, first try restarting the game and your device. Clear your browser cache if you're playing on a computer. Check the Roblox status page at status.roblox.com to see if there's a known outage affecting the platform.

If the problem persists, go to roblox.com/support and select "Technical." Describe what happens when you try to play, what device you're using, and what browser or app version you have. Include error messages if any appear. Roblox support can help troubleshoot or escalate the issue to the development team.

For problems with a specific game, you can also leave a comment on the game's page describing the issue. The game's developer may respond with a fix or workaround.

Contacting Roblox by Email

Roblox does not publish a general customer service email address. The support portal is the official channel for most requests. However, specific email addresses exist for particular issues:

  • abuse@roblox.com — for serious safety concerns, threats, or content involving minors
  • copyright@roblox.com — for copyright or intellectual property claims
  • support@roblox.com — sometimes listed in support articles, but the web portal is preferred

Email responses can take longer than support tickets submitted through the portal. Use email only when the web portal doesn't offer an option for your specific issue.

Frequently Asked Questions

How long does it take to get a response from Roblox support?

Most support tickets receive a response within 24 to 72 hours. Account security issues and abuse reports may be prioritized and answered faster. Complex billing disputes or account recovery requests can take a week or longer. You can check your ticket status in the support portal.

Can I get a refund for Robux I spent in a game?

Robux is generally non-refundable once spent in a game or on an item. However, if your account was hacked and someone else made the purchase, or if you were scammed, contact support with details. Roblox reviews these cases individually and may reverse the transaction.

What should I do if someone is harassing me in a game?

Use the in-game report button to report the player immediately. You can also block them by clicking their username and selecting "Block User." If the harassment continues or involves threats, submit a ticket to the support portal describing what happened and include the player's username and the game name.

How do I contact Roblox if I'm under 13?

A parent or guardian should submit support requests on your behalf. They'll need to provide their own email address and verify they have permission to manage your account. Roblox requires this for account changes, billing issues, and certain reports involving minors.

Is there a phone number to call Roblox support?

Roblox does not offer phone support. All contact goes through the web support portal, email, or in-game reporting tools. The web portal is the fastest way to reach support for most issues.