The fastest way to contact Uber is through the app itself, not by phone or email
Uber does not publish a general customer service phone number. Instead, the company routes support requests through the app, where you can describe your issue and receive help without waiting on hold. For most problems — a missing item, a safety concern, a charge you don't recognize, or a driver issue — opening a support ticket in the app gets you a response within hours.
The app knows which ride or delivery you're asking about, so support staff can see the details immediately. This makes the process faster than calling a number and explaining everything from scratch. If you've lost your phone or can't access the app, there are other routes, but the app is the primary channel Uber uses.
Key Takeaways
- Open the Uber app, go to your ride or delivery history, select the trip in question, and tap "Help" to start a support conversation.
- Uber responds to most support requests within a few hours, and you can check the status of your case in the app at any time.
- For safety emergencies, call 911 first — do not wait for Uber support to respond.
- If you cannot access the app, you can submit a support request through the Uber website or contact Uber through Twitter or Facebook.
- Uber does not have a general customer service phone line, but some issues can be escalated to a phone conversation if needed.
How to file a support request in the Uber app
Open the Uber app and tap the menu icon (three horizontal lines) in the bottom right corner. Select "Help" from the menu. You'll see a list of common issues — "Lost item," "Safety," "Ride or delivery issue," "Account or payment," and others. Tap the category that matches your problem.
Describe what happened in the text box that appears. Be specific: if a driver took a wrong turn, say so. If you were charged twice, include the dates and amounts. If an item is missing, describe it. The more detail you provide, the faster support can resolve it. Tap "Send" to submit your request.
You'll receive a confirmation that your case has been opened. Uber will send you messages in the app as support staff investigates. Check the app regularly for responses — this is where Uber communicates, not through email or text.
What to do if you cannot access the app
If you've deleted the app, lost your phone, or cannot log in, go to help.uber.com in a web browser. Click "Contact Us" and select the issue category. Fill in your account email address and describe the problem. Submit the form, and Uber will send a response to that email address.
Response times through the website are usually longer than through the app — often 24 hours or more — because support staff cannot see your account details as easily. If your issue is urgent, reinstalling the app and logging in is faster.
When to contact Uber through social media
Uber monitors direct messages on Twitter (@Uber_Support) and Facebook (facebook.com/uber). If you've tried the app and website without a response, or if you want to escalate a case, sending a direct message to one of these accounts can sometimes get faster attention. Include your account email and a brief description of the issue.
Social media support is not faster than the app for routine issues, but it can help if you feel your case has been ignored. Uber's social team can see your previous support tickets and may be able to push your case forward.
Issues that need immediate action outside of Uber support
If you are in danger, feel unsafe, or witness a crime, call 911 immediately. Do not wait for Uber support to respond. If you are in a moving vehicle and cannot safely call, ask the driver to pull over or use the emergency button in the app (available in some regions) to alert Uber and local authorities at the same time.
If you believe your account has been hacked — you see charges you didn't make or cannot log in — change your password right away and then file a support request. If your payment method was used fraudulently, contact your bank or credit card company directly; they can dispute the charge while Uber investigates on their end.
Common issues and what to expect
For a missing item, Uber will ask you to describe it and confirm the ride. If the driver has already reported finding it, Uber can arrange a return. If not, Uber may offer a credit to your account. This usually takes 24 to 48 hours.
For a charge dispute, Uber will review the trip details and may refund you if the charge was an error. If you were charged for a ride you cancelled, Uber typically refunds the cancellation fee if you cancelled within the grace period (usually a few minutes). Disputes can take several days to resolve.
For driver behavior issues, Uber investigates and may deactivate the driver if the complaint is serious. You will not always receive an update on the outcome, but Uber takes safety reports seriously. If you feel unsafe, you can also report the driver to local police.
What information to have ready before contacting support
Gather these details before you submit a support request: the date and time of the ride or delivery, the driver's name or vehicle details if you remember them, and any relevant screenshots or photos. If it's a payment issue, have your receipt or bank statement showing the charge. If it's a lost item, describe the item and where you think you left it.
If you're reporting a safety concern, write down what happened while it's fresh in your memory. Include the driver's name, the time, and any specific actions that made you uncomfortable. The more specific you are, the more Uber can do to investigate.
Frequently Asked Questions
Can I call Uber support directly?
Uber does not have a general customer service phone number. Support is handled through the app, website, or social media. In some cases, if you escalate a case through the app, a support agent may call you, but you cannot initiate a call to Uber directly.
How long does it take to get a response from Uber support?
Through the app, most responses come within a few hours. Through the website, expect 24 hours or longer. Social media responses vary but are often faster than the website. Urgent safety issues should be reported to 911, not Uber support.
What if Uber support denies my refund request?
You can reply to the support message in the app to ask for clarification or escalation. If you disagree with the decision, you can also dispute the charge with your bank or credit card company. They can reverse the transaction while Uber investigates further.
Can I get a refund for a ride I didn't take?
If you cancelled before the driver arrived, you may be charged a cancellation fee depending on how long you waited. If you were charged for a ride you never took, file a support request immediately. Uber will review the trip details and refund you if it was an error.
What should I do if a driver is rude or unsafe?
End the ride if you feel unsafe, and call 911 if necessary. Then file a support request in the app and describe what happened. Include the driver's name and the time. Uber investigates safety complaints and may deactivate the driver if the report is serious.