Disable call forwarding through Verizon's phone menu

The fastest way to turn off call forwarding on Verizon is to dial *73 from your phone and press call. This code works on most Verizon lines — landline or mobile — and disables forwarding immediately without needing to log into an account or contact customer service. You'll hear a confirmation message that forwarding is off.

If you're not sure whether forwarding is currently active, dial *72 to check the status. The system will tell you whether forwarding is enabled and, if it is, where calls are being sent. This takes a few seconds and costs nothing.

Key Takeaways

  • Dial *73 from your Verizon phone to turn off call forwarding immediately, without logging in or calling customer service.
  • Dial *72 to check whether call forwarding is currently active and where your calls are being routed.
  • You can also disable forwarding through My Verizon online by signing into your account, going to Settings, and turning off the forwarding feature.
  • If you set up forwarding to a specific number, that number will stop receiving your calls as soon as you dial *73.

Turn off forwarding through the My Verizon app or website

If you prefer to manage forwarding through your account rather than using a phone code, sign into My Verizon on the web or open the My Verizon mobile app. Go to Settings, then find Call Forwarding or Call Management depending on whether you have a mobile line or home phone. Toggle the setting to Off.

This method works the same way as the *73 code but gives you a visual confirmation that the change has been saved. You can also see any forwarding numbers that were previously set up, which is useful if you want to verify where calls were going before you disabled it.

What happens when you disable call forwarding

Once you turn off call forwarding, all calls to your Verizon number will ring only on your phone — they won't be sent anywhere else. If you had set up forwarding to a mobile phone, office line, or voicemail, that stops immediately. Callers will reach you directly or go to your voicemail if you don't answer.

Disabling forwarding does not affect call waiting, call blocking, or any other Verizon call features. It only stops the redirection of incoming calls to another number.

Reasons you might have forwarding turned on

Call forwarding is often enabled by accident — someone may have set it up to send calls to a different phone while traveling or working from home and forgotten to turn it off. It can also be set up intentionally to route calls to a business line, a family member's phone, or a voicemail service.

If you're not sure why forwarding is active, dial *72 to see the forwarding number. That will tell you where your calls have been going. If you don't recognize the number, you can disable forwarding right away with *73.

Troubleshooting if *73 doesn't work

The *73 code works on most Verizon lines, but some older systems or certain account types may not support it. If you dial *73 and get an error message or no response, try using the My Verizon app or website instead — that method works on all account types.

If you're still unable to disable forwarding, contact Verizon customer service at 611 from your Verizon phone or 1-908-559-4899 from any phone. Have your account number or the phone number associated with your account ready. A representative can disable forwarding for you and confirm it's off.

Difference between call forwarding and other call features

Call forwarding sends all incoming calls to a different number automatically. Call waiting lets you know when a second call is coming in while you're on the phone. Do Not Disturb silences calls and notifications. Call blocking prevents calls from specific numbers from reaching you. These are separate features, and turning off forwarding won't affect any of them.

If you want to stop calls from reaching you entirely, Do Not Disturb is what you need. If you want to block a specific caller, use call blocking. Forwarding is only for redirecting calls to another number.

Frequently Asked Questions

Will disabling call forwarding affect my voicemail?

No. Voicemail is separate from call forwarding. When you turn off forwarding, calls will still go to your voicemail if you don't answer. Forwarding only redirects calls to a phone number you choose — it doesn't touch voicemail settings.

Can I turn off forwarding for just one contact?

Call forwarding works for all incoming calls, not individual contacts. If you want to block or silence calls from one person, use call blocking or Do Not Disturb instead. Those features let you control what happens with specific callers.

What if I set up forwarding but forgot the number it's forwarding to?

Dial *72 to hear where your calls are being sent. Once you know the number, you can decide whether to keep forwarding on or turn it off with *73. If you don't recognize the number, disable forwarding immediately.

Does disabling forwarding cost anything?

No. Dialing *73 is free, and managing forwarding through My Verizon costs nothing. There are no charges for turning call forwarding on or off.

Can someone else turn on call forwarding on my phone without my permission?

Yes, if they have access to your phone, they can dial *72 and set up forwarding. If you think someone has done this, dial *72 to check the status, then dial *73 to turn it off. If you're concerned about unauthorized access to your account, contact Verizon to review your account security.