Check Medal's status directly before troubleshooting

Medal is a screen recording and clip-sharing platform used mostly by gamers to capture and share gameplay moments. If you cannot open Medal or upload clips, the problem could be on your end, on Medal's servers, or somewhere in between. The fastest way to know is to check whether Medal's servers are actually down.

Go to downdetector.com and search for "Medal" in the search box at the top. You will see a graph showing outages reported by other users over the last 24 hours, plus a live feed of complaints. If the graph shows a spike right now and you see recent reports saying the site or app is down, Medal's servers are likely having problems. If the graph is flat and you see no recent reports, the issue is almost certainly on your device or network.

You can also check Medal's official status page at status.medal.tv. This page shows whether Medal's core services — the website, mobile apps, and clip upload — are running normally or experiencing issues. A green checkmark means that service is working. A yellow or red indicator means Medal's team has identified a problem and is working on it.

Key Takeaways

  • Downdetector.com shows you in seconds whether other Medal users are reporting outages right now.
  • Medal's official status page at status.medal.tv tells you which specific services are affected.
  • If the status page shows everything green but you still cannot use Medal, the problem is on your device or network, not Medal's servers.
  • Server outages usually resolve within a few hours; if Medal has been down for more than that, check back on the status page for updates.

What to do if Medal's servers are actually down

If Downdetector shows a spike in reports and Medal's status page shows a red or yellow indicator, Medal's servers are experiencing problems. In this case, there is nothing you can do on your end to fix it — you have to wait for Medal's engineering team to resolve the issue on their side.

Check the status page every 15 to 30 minutes for updates. Medal's team usually posts a message explaining what went wrong and how long they expect the fix to take. Most outages last between 30 minutes and 2 hours, though larger problems can take longer. While you wait, you can use other clip-sharing tools like Twitch clips, YouTube Shorts, or Discord to share gaming moments with friends.

What to do if Medal's servers are fine but you still cannot access it

If Downdetector shows no spike and Medal's status page shows all green lights, the problem is on your device, your network, or somewhere between you and Medal's servers. Start by closing Medal completely and reopening it. On Windows or Mac, close the Medal app or browser tab entirely, wait 10 seconds, and open it again. On mobile, swipe up from the bottom (iPhone) or tap the back button twice (Android) to close the app, then tap the Medal icon to reopen it.

If that does not work, restart your device. Power off your computer or phone completely, wait 30 seconds, and turn it back on. This clears temporary files and resets your network connection, which fixes most connection problems. After your device restarts, try opening Medal again.

If you still cannot reach Medal, check your internet connection. Open a web browser and go to google.com. If Google loads, your internet is working. If it does not load, restart your router: unplug it from power, wait 30 seconds, and plug it back in. Wait another 30 seconds for it to fully restart, then try Medal again.

Clearing your browser cache if Medal loads but looks broken

Sometimes Medal loads but buttons do not work, videos do not play, or the page looks wrong. This usually means your browser is holding onto old, broken versions of Medal's files. Clearing your cache forces your browser to download fresh copies.

In Chrome, press Ctrl + Shift + Delete (Windows) or Command + Shift + Delete (Mac). Select "All time" from the time range dropdown, check the box next to "Cached images and files", and click "Clear data". In Firefox, press Ctrl + Shift + Delete (Windows) or Command + Shift + Delete (Mac), make sure "Cache" is checked, and click "Clear Now". In Safari, click Safari in the menu bar, select "Clear History", choose "all history" from the dropdown, and click "Clear History".

After clearing your cache, close your browser completely and reopen it. Go back to Medal and try again.

Checking Medal on a different device or network

If you have tried restarting and clearing your cache but Medal still will not work, try opening it on a different device — a phone instead of a computer, or a tablet instead of a phone. If Medal works on the other device, the problem is with your original device or its network connection. If Medal does not work on any device, the problem is likely your internet connection or your internet provider.

You can also try using a mobile hotspot from your phone if you are on a computer, or connecting to a different Wi-Fi network if you have one available. If Medal works on the hotspot or different network, your home internet or Wi-Fi router is the problem. Contact your internet provider if your connection is unstable.

When to contact Medal's support team

If Medal's status page shows everything is working, you have restarted your device and cleared your cache, you have tried on another device, and Medal still will not work for you alone, contact Medal's support team. Go to medal.tv/support and describe exactly what happens when you try to use Medal — whether you get an error message, whether the page loads but nothing works, or whether the page does not load at all. Include what device and browser you are using, and whether you have tried the steps above.

Medal's support team usually responds within 24 to 48 hours. While you wait, check your email for their reply, as they may ask follow-up questions or request screenshots of the error you are seeing.

Frequently Asked Questions

How do I know if Medal is down or if it is just me?

Go to downdetector.com and search for Medal. If you see a spike in reports from other users in the last hour, Medal's servers are down. If the graph is flat, the problem is on your device or network. You can also check status.medal.tv to see Medal's official status.

What should I do while waiting for Medal to come back online?

If Medal's servers are down, there is nothing you can do except wait. Most outages last 30 minutes to 2 hours. In the meantime, you can use other clip-sharing tools like Twitch clips, YouTube Shorts, or Discord to share gaming moments with friends.

Why does Medal load but not work properly?

Your browser is usually holding onto old, broken files. Clear your cache by pressing Ctrl + Shift + Delete (Windows) or Command + Shift + Delete (Mac), select "All time", check "Cached images and files", and click "Clear data". Close your browser completely and reopen it.

Can I use Medal on my phone if the desktop version is not working?

Try it. If Medal works on your phone but not your computer, the problem is with your computer or its network connection. If it does not work on either device, your internet connection or home Wi-Fi is likely the issue.

What do I tell Medal support if nothing I try works?

Go to medal.tv/support and describe exactly what happens — whether you get an error message, whether the page loads but nothing works, or whether it does not load at all. Include your device type, browser name, and mention that you have restarted your device and cleared your cache. Medal's team usually responds within 24 to 48 hours.