Check Starlink's status page first

Starlink publishes a real-time status page at starlink.com/status that shows whether the service is down in your area. The page displays outages by region and lists what Starlink knows about the problem and when they expect to fix it. This is the fastest way to confirm whether an outage is affecting you or a wider area.

The status page updates as Starlink engineers investigate. If your region shows green, the service should be working. If it shows red or yellow, an outage is active. The page also shows historical outages — useful if you want to see how often your area loses service.

Restart your Starlink equipment

Most Starlink problems resolve with a power cycle. Unplug the router and the dish for 30 seconds, then plug them back in. Wait three to five minutes for the dish to reconnect — you will see lights on the equipment change as it boots.

If the dish has snow or ice on it, clear it off first. Starlink dishes have heating elements, but heavy accumulation can block the signal. Check that the cable running from the dish to the router is plugged in firmly at both ends. A loose connection is a common reason for service loss that looks like an outage.

Key Takeaways

  • Starlink's status page at starlink.com/status shows real-time outages by region and is the fastest way to confirm whether service is down.
  • Restarting your dish and router by unplugging both for 30 seconds fixes most temporary connection problems.
  • Check the dish for snow, ice, or debris, and verify that all cables are plugged in firmly.
  • If your area shows no outage on the status page but you still have no service, contact Starlink support through the Starlink app.

Check your internet connection separately

Before assuming Starlink is down, test whether the problem is your equipment or the service itself. Connect a device directly to the Starlink router with an ethernet cable if possible — this removes Wi-Fi as a variable. If ethernet works but Wi-Fi does not, the problem is your router, not Starlink's network.

Open a web browser and try loading a simple website like google.com. If the page loads, Starlink is working. If it does not load and you have confirmed the router is powered on, the outage is real.

What to do if the status page shows no outage

If starlink.com/status shows your area is green but you have no internet, the problem is likely your equipment or your account. Check the Starlink app — it shows whether the dish has a clear view of the sky and whether it is connected to the network. The app also displays your signal strength and latency in real time.

Starlink support is available through the app under Account > Help. You can describe the problem and Starlink will walk you through troubleshooting steps or schedule a technician visit if needed. Response times vary, but Starlink typically replies within a few hours during business hours.

Outages caused by weather

Heavy rain, snow, and ice are the most common causes of Starlink outages. The dish needs a clear line of sight to the satellites, and weather can block that signal temporarily. These outages usually last from a few minutes to a few hours depending on the storm's intensity.

If weather is the cause, the status page may or may not show it as an outage — it depends on whether Starlink has identified the pattern. Waiting for the weather to clear is the only solution. Starlink's coverage in your area and the angle of your dish affect how sensitive your connection is to rain and snow.

Starlink maintenance windows

Starlink occasionally takes the service offline for scheduled maintenance. These windows are usually announced in the app a few days in advance. Maintenance typically lasts 30 minutes to a few hours and affects specific regions rather than the entire network.

If you see a maintenance notice in the app, the outage is planned and temporary. The status page will show it as scheduled maintenance rather than an unplanned outage. You do not need to contact support during a maintenance window — service will return automatically when the work is complete.

Frequently Asked Questions

How do I know if Starlink is down in my area?

Go to starlink.com/status and look for your region. If it shows red or yellow, an outage is active. If it shows green, Starlink's network is working in your area, and the problem is likely your equipment or account.

Why does my Starlink keep dropping even when the status page shows no outage?

Check the Starlink app to see whether the dish has a clear view of the sky. Obstructions like trees, buildings, or snow can cause frequent disconnections. Restarting your equipment and moving the dish if possible often solves this. If the problem continues, contact Starlink support through the app.

Does Starlink go down during rain?

Rain can temporarily weaken or block the signal, especially heavy rain. The effect depends on your dish's location and angle. Light rain usually has little impact, but thunderstorms or snow can cause outages lasting minutes to hours. The status page may not always show weather-related outages.

How long do Starlink outages usually last?

Weather-related outages typically last from a few minutes to a few hours. Unplanned outages caused by network problems vary widely — some resolve in minutes, others take several hours. Scheduled maintenance usually lasts 30 minutes to a few hours. The status page shows estimated repair times when available.

Can I get a refund if Starlink is down?

Starlink's terms of service allow for service credits during extended outages, but the policy varies by region and outage length. Contact Starlink support through the app to request a credit. They will review the outage history for your account and determine whether you may have access to.