Cricket Wireless store hours vary by location, but most close between 7 p.m. and 9 p.m. on weekdays
Cricket Wireless operates through a mix of standalone stores and authorized retailers inside other businesses like Walmart and Best Buy. A standalone Cricket store typically closes at 8 p.m. on weekdays and 6 p.m. on Saturdays, though some locations stay open until 9 p.m. Authorized retailers follow the hours of their host store — a Cricket counter inside Walmart closes when that Walmart closes, which is often midnight or later in some locations.
The only way to know your specific store's closing time is to search for it directly. Go to Cricket's store locator at cricket.com, enter your zip code or address, and click on the store nearest you. The hours appear on that location's page. If you see "Authorized Retailer" in the store name, call that location's main number to confirm Cricket's counter hours, because they may differ from store hours.
Sunday hours are usually 10 a.m. to 6 p.m. at standalone locations, but some stores are closed on Sundays entirely. Check the locator for your store before making a trip.
Key Takeaways
- Most Cricket standalone stores close at 8 p.m. on weekdays, but hours vary significantly by location.
- Cricket counters inside Walmart, Best Buy, and other retailers close at that retailer's closing time, not necessarily Cricket's standard hours.
- The Cricket store locator at cricket.com shows exact hours for every location, including Sunday schedules.
- If you need service outside store hours, you can manage your account online or call customer service at 1-855-274-2542.
How to find your nearest Cricket store and its hours
Visit cricket.com and look for the "Store Locator" or "Find a Store" link, usually in the top navigation or footer. Enter your zip code, city, or full address. The map will show all Cricket locations within a few miles, with the closest ones listed first.
Click on any store name to see its full hours for every day of the week. The page also shows the store's address, phone number, and whether it is a standalone Cricket store or an authorized retailer. If the store is inside another business, the page will say so — for example, "Cricket Wireless at Walmart, 1234 Main Street."
If you cannot find hours on the locator, call the store directly. The phone number is listed on the same page. Staff can confirm whether they are open today and answer questions about what services they offer.
What to do if your store is closed
Cricket's customer service line is open 24 hours a day, 7 days a week at 1-855-274-2542. You can call this number to pay your bill, add a line, troubleshoot service problems, or ask about plan changes. Wait times are usually shorter late at night and early morning.
You can also manage most account tasks online without calling. Log into your Cricket account at cricket.com, and you can pay your bill, change your plan, add data, or check your balance. The online account portal is open all the time.
For phone repairs or device purchases, you will need to visit a store or order online. Cricket ships devices to your address, though you may need to activate them in person at a store depending on your situation. Check the website or call customer service to see if mail delivery is an option for what you need.
Authorized retailers and their different hours
Cricket sells service through Walmart, Best Buy, Target, and other national retailers. These locations are called authorized retailers, and they sell Cricket plans and devices but operate under their host store's hours. A Cricket counter at a Walmart that closes at 11 p.m. will close at 11 p.m., even if a standalone Cricket store nearby closes at 8 p.m.
The advantage of authorized retailers is longer hours — many Walmart locations are open until midnight or 24 hours. The disadvantage is that Cricket staff may be limited or unavailable during slow periods, so you might wait longer or be directed to call customer service.
Use the Cricket store locator to see which authorized retailers are near you. The locator shows the host store's name, so you will know whether to expect Walmart hours, Best Buy hours, or another schedule.
Calling ahead before you visit
If you need a specific service — like trading in a phone, getting a SIM card, or setting up a new line — call the store before you go. Staff can tell you whether they have what you need in stock and whether they can complete your request that day. Some services require an appointment, especially at busier locations.
Use the phone number from the store locator. When you call, have your account number or phone number ready if you are calling about an existing account. If you are a new customer, just describe what you want to do, and staff can tell you what to bring.
Frequently Asked Questions
Are Cricket stores open on holidays?
Most Cricket stores close on major holidays like Christmas, Thanksgiving, and New Year's Day. Some authorized retailers inside Walmart or other stores may have different holiday hours. Check the store locator or call ahead to confirm before visiting on a holiday.
Can I pay my Cricket bill after the store closes?
Yes. You can pay online at cricket.com anytime, or call customer service at 1-855-274-2542 to pay by phone 24 hours a day. You can also set up automatic payments so your bill is paid on the same date each month without visiting a store or calling.
What if the nearest Cricket store is far away?
You do not need to visit a store for most tasks. You can manage your account, pay bills, and add services online. For device purchases, Cricket ships phones to your address. If you need in-person help, customer service at 1-855-274-2542 can often solve problems over the phone.
Do all Cricket stores offer the same services?
Most standalone Cricket stores offer the full range of services — new lines, device sales, repairs, and account changes. Authorized retailers may have limited inventory or services. Call ahead to confirm the store can do what you need before making a trip.