Verizon stores close at different times depending on location and day of the week

Most Verizon stores close between 6 p.m. and 9 p.m. on weekdays, but the exact time depends on which store you're visiting. Some locations in malls or shopping centers stay open later — often until 9 p.m. or 10 p.m. — while standalone stores in smaller towns may close as early as 6 p.m. Weekend hours are usually shorter, with many stores closing by 6 p.m. on Saturday and Sunday. The only way to know your specific store's closing time is to look it up directly, since Verizon does not publish a single closing time that applies everywhere.

Holiday hours also change. Most Verizon stores close earlier on holidays or stay closed entirely, so if you're planning a visit around a major holiday, you should check ahead. Some stores may have reduced hours during the week between Christmas and New Year's Day, for example.

Key Takeaways

  • Verizon store closing times range from 6 p.m. to 9 p.m. on weekdays, with mall locations typically staying open later than standalone stores.
  • The fastest way to find your store's hours is to visit Verizon's store locator on their website or call the store directly.
  • Weekend and holiday hours are often different from weekday hours, so do not assume Saturday closing time matches Friday.
  • If your store is closed, you can handle many tasks online through your Verizon account or by calling customer service.

How to find your store's closing time online

Go to verizon.com and look for the "Store Locator" link, usually found near the bottom of the page or in the main menu. Type in your zip code or city name. The results will show you nearby Verizon stores with their full hours — Monday through Sunday — listed directly on the store card. This is the most reliable method because it pulls real-time information from Verizon's system.

When you see the store listing, click on it to expand the full details. You'll see not just closing time but also opening time, and you can confirm whether that location is a full-service store or a smaller kiosk inside a retailer. Some Verizon locations inside Best Buy or other retailers have different hours than standalone stores.

Calling the store directly

If you want to confirm hours before you drive over, call the store. The phone number appears on the store locator page. A staff member can tell you the closing time for that day and let you know if there are any delays or early closures. This also gives you a chance to ask whether the service you need — like trading in a phone or paying a bill — can be done before closing time.

Calling ahead is especially useful if you need help with something that might take longer than a quick transaction. Staff can tell you how busy they are and whether you should come in soon or wait until later in the day.

What to do if the store is closed

You can handle many tasks without visiting a store at all. Pay your bill, check your account balance, upgrade your phone, and manage your plan through the My Verizon app or the website. You can also call Verizon customer service at 611 from a Verizon phone or 1-908-559-4899 from any phone. Customer service representatives can help with billing questions, plan changes, and troubleshooting.

If you need to return or exchange a phone, you can often do that by mail. Verizon will send you a prepaid shipping label, and you can drop the package at any UPS location. This works for most devices, though some situations — like trading in a phone for credit toward a new purchase — may require an in-store visit.

Store hours vary by location type

A standalone Verizon store — one that is its own building or storefront — typically closes between 6 p.m. and 8 p.m. on weekdays. These stores are usually in commercial areas or downtown locations.

A mall-based Verizon store usually closes when the mall closes, which is often 9 p.m. or later on weekdays and 6 p.m. to 8 p.m. on weekends. However, the store may close before the mall does if it is not a high-traffic location.

A Verizon kiosk inside another retailer — like Best Buy, Target, or Walmart — closes when that retailer closes. Best Buy locations often stay open until 9 p.m. or 10 p.m., while big-box retailers may have different hours depending on the store.

Planning your visit

If you know you need to visit a Verizon store, look up the hours at least a day ahead. This prevents a wasted trip if the store closes earlier than you expect or has holiday hours. Write down or screenshot the hours so you have them on your phone.

Arrive at least 15 to 20 minutes before closing time if you need help from a staff member. Stores often stop taking new customers a few minutes before the official closing time so staff can finish with existing customers and close up. If you arrive right at closing time, you may be turned away.

Frequently Asked Questions

Are Verizon stores open on Sundays?

Most Verizon stores are open on Sunday, but hours are typically shorter than weekdays — often 10 a.m. to 6 p.m. Some locations may be closed on Sunday. Check your store's specific hours on the store locator.

Do all Verizon stores have the same closing time?

No. Closing times vary by location, day of the week, and whether the store is in a mall or standalone. The only way to know your store's closing time is to look it up on Verizon's website or call the store.

What if I need to visit a Verizon store after it closes?

You can call Verizon customer service at 611 from a Verizon phone or 1-908-559-4899 from any phone. Many tasks can also be completed through the My Verizon app or website, including bill payment, plan changes, and device troubleshooting.

Do Verizon stores have different hours on holidays?

Yes. Most Verizon stores have reduced hours or are closed on major holidays like Thanksgiving, Christmas, and New Year's Day. Check the store locator or call ahead if you're planning a visit around a holiday.

Can I return a phone to Verizon by mail instead of visiting the store?

Yes, for most returns and exchanges. Verizon will send you a prepaid shipping label. However, some transactions like trading in a phone for credit toward a new purchase may require an in-store visit. Ask customer service whether your specific situation can be handled by mail.