Verizon store hours vary by location, but most open between 9 and 10 a.m. and close between 6 and 9 p.m. on weekdays

Verizon does not set a single opening time across all stores. Each location has its own schedule based on the mall, shopping center, or street where it sits. A Verizon store inside a mall typically opens when the mall opens — often 10 a.m. on weekdays and 11 a.m. on weekends. A standalone Verizon store might open at 9 a.m. on weekdays. Weekend hours are usually shorter, and some locations close on Sundays or open later.

The fastest way to find your local store's exact hours is to visit verizon.com, click "Store Locator," enter your zip code or address, and select the store nearest you. The hours appear on that store's page. You can also call the store directly — the phone number is listed in the same locator tool.

Key Takeaways

  • Verizon store hours are set by individual location, not by a company-wide schedule, so you must check your specific store.
  • The Verizon website Store Locator tool shows hours, phone numbers, and services available at each location.
  • Verizon customer service is available by phone 24/7 at 1-908-559-4899, even when stores are closed.
  • Many Verizon issues can be handled online through your account or through the My Verizon app without visiting a store.

How to find your nearest Verizon store and its hours

Go to verizon.com and look for the "Store Locator" link, usually in the footer or top navigation. Enter your zip code, city, or full address. The tool will show you nearby stores with their addresses, phone numbers, hours, and which services each location offers — some stores handle billing only, while others do repairs and device sales.

Click on a specific store to see its full schedule. Most Verizon stores are open Monday through Saturday, with reduced hours on Sunday or closed entirely. If you need a service that requires an appointment — like a device repair or trade-in — you can often book one directly through the store's page on the website.

Verizon customer service phone and online options

If you cannot reach a store or need help outside store hours, Verizon customer service is available 24/7 by phone at 1-908-559-4899. Wait times vary depending on call volume, but you can also text "VZ" to 908-559-4899 to get a callback instead of waiting on hold. Both options connect you to a representative who can handle billing questions, service issues, account changes, and technical support.

For many routine tasks, you do not need to call or visit a store. Log into your Verizon account at verizon.com, or open the My Verizon app on your phone. From there you can pay your bill, change your plan, view your usage, report a problem, or start a chat with a representative. The app often has shorter wait times than the phone line during peak hours.

What to do if your local store is closed

If you arrive at a Verizon store and find it closed, check the store locator again to confirm the hours — holiday schedules or temporary closures sometimes change without notice. If the store is permanently closed or you need help immediately, call 1-908-559-4899 or use the My Verizon app to chat with someone online.

For device repairs, you can also visit an authorized Verizon retailer — these are independent stores that sell Verizon service and handle some repairs. The store locator tool will show both company-owned Verizon stores and authorized retailers near you, and you can filter by service type to find one that handles what you need.

Verizon store services and what to bring

Most Verizon stores handle device sales, plan changes, bill payments, and technical support. Some locations also offer device repairs, trade-ins, and activations. Before you visit, check the store locator to confirm that your location offers the specific service you need — not every store does everything.

Bring your ID and, if you are working on an existing account, bring your phone or account number. If you are trading in a device, bring the device itself and its charger. If you are activating a new phone, bring a valid ID and a payment method. Calling ahead to confirm the store has what you need — especially for repairs or specific devices — can save you a trip.

Verizon store hours on holidays

Verizon stores typically close on major holidays like Thanksgiving, Christmas, and New Year's Day, though some locations in shopping centers may follow the mall's holiday schedule instead. Hours may also be reduced on the day before or after a major holiday.

Check the store locator a few days before a holiday to see if your location's hours have changed. If a store is closed and you need help, call 1-908-559-4899 — customer service remains available 24/7 even on holidays.

Frequently Asked Questions

Can I make an appointment at a Verizon store?

Yes. Most Verizon locations allow you to book appointments for device repairs, trade-ins, and activations through the store locator on verizon.com. Click your store, then look for an "Book an Appointment" or "Schedule Service" button. Walk-ins are usually welcome, but an appointment can reduce your wait time.

What if I need help on a Sunday when the store is closed?

Call Verizon customer service at 1-908-559-4899 or use the My Verizon app to chat online. Both are available 24/7, including Sundays and holidays. For non-urgent issues, you can also handle many tasks through your online account.

Are Verizon stores inside malls open during mall hours?

Usually, yes — Verizon stores inside malls typically follow the mall's schedule. However, some mall stores have their own separate hours. Check the store locator or call the store directly to confirm, since mall hours vary by location and season.

Can I pay my Verizon bill at a store?

Yes, most Verizon stores accept bill payments in person. You can also pay online through verizon.com, through the My Verizon app, by phone at 1-908-559-4899, or by mail. Online and app payments are processed immediately and available 24/7.