Verizon store hours vary by location, but most open between 9 and 10 a.m. and close between 6 and 9 p.m.
Verizon operates thousands of stores across the United States, and each location sets its own hours. There is no single opening time that applies everywhere. A store in a mall may open at 10 a.m., while a standalone location in a different city might open at 9 a.m. The best way to find out when your nearest store opens is to check the Verizon website or call ahead rather than showing up and hoping.
If you need help outside store hours, Verizon offers customer service by phone 24 hours a day. You can also manage your account online through My Verizon or use the My Verizon app on your phone at any time.
Key Takeaways
- Verizon store hours are set by individual locations and typically range from 9 to 10 a.m. opening to 6 to 9 p.m. closing, Monday through Sunday.
- You can find your nearest store's exact hours by searching "Verizon near me" on Google Maps or visiting verizon.com and using the store locator.
- Verizon customer service is available by phone 24 hours a day at 1-908-559-4899 for account questions that do not require an in-person visit.
- The My Verizon app and website let you pay bills, check your balance, upgrade your phone, and troubleshoot issues without visiting a store.
How to find your nearest store and its hours
The fastest way to check store hours is through Google Maps. Open Google Maps on your phone or computer, search for "Verizon," and the results will show nearby locations with their hours listed directly. The hours displayed are usually current, though holiday hours may differ.
You can also visit verizon.com and click "Find a Store" at the bottom of the page. Enter your zip code or city, and the site will show you all nearby locations with their hours, phone numbers, and services offered at each store. Some stores offer mail-in repairs or device trade-ins, while others handle only basic account services, so checking what each location offers before you go saves a trip.
When you can reach Verizon by phone
Verizon's main customer service line is 1-908-559-4899, and representatives are available 24 hours a day, seven days a week. You do not have to wait for a store to open to ask questions about your bill, report a problem with your service, or make changes to your account.
Wait times are typically shorter during off-peak hours — early morning, late evening, and weekday afternoons tend to be less busy than lunch hours or early evenings. If you are calling about a billing question or account issue, having your phone number or account number ready will speed up the process.
Using online tools instead of visiting a store
Many tasks that once required a store visit can now be done through My Verizon, which you can access at verizon.com or through the My Verizon mobile app. You can pay your bill, view your usage, upgrade your phone, add or remove services, and manage your account settings without leaving home.
If your phone is not working properly, you can also troubleshoot through the app or website before deciding whether you need to visit a store or call customer service. The app has a "Device Support" section that walks through common problems like connectivity issues, battery drain, or software updates.
What to expect when visiting a Verizon store
Walk-in customers are usually served on a first-come, first-served basis, though some stores use a text-ahead system that lets you reserve a time slot before you arrive. Check the store's page on verizon.com to see if your location offers this option — it can save you from waiting in line.
Bring your ID and any device you need help with. If you are upgrading your phone or adding a line, bring your current phone and any paperwork related to your account. Stores are typically busiest on weekends and right after work hours on weekdays, so visiting on a weekday morning or early afternoon usually means shorter waits.
Holiday and special hours
Verizon stores close on major holidays including New Year's Day, Thanksgiving, Christmas, and Independence Day. Some stores may also have reduced hours on the day before or after a major holiday. Always check the store locator on verizon.com a day or two before a holiday to confirm hours, because individual locations may vary.
During the holiday shopping season in November and December, many stores extend their hours or add weekend hours. If you are planning to visit during this time, checking ahead is especially important because hours can change week to week.
Frequently Asked Questions
Can I make an appointment at a Verizon store instead of waiting in line?
Some Verizon locations offer appointment slots through their website or the My Verizon app. Check your store's page on verizon.com to see if appointments are available. If not, you can call the store directly to ask whether they hold time slots for specific services like device repairs or upgrades.
What if my local Verizon store is closed but I need help right now?
Call Verizon customer service at 1-908-559-4899 — they are available 24 hours. For urgent technical issues, you can also use the My Verizon app to troubleshoot or message support. If your phone is damaged and needs repair, some locations offer mail-in service that you can start through the website.
Do all Verizon stores offer the same services?
No. Some stores handle only billing and account questions, while others offer device repairs, trade-ins, and upgrades. The store locator on verizon.com lists which services each location provides before you visit, so you can confirm your store handles what you need.
Can I return or exchange a phone at any Verizon store?
Most Verizon stores accept returns and exchanges, but policies vary by location and the type of device. Check your store's page on verizon.com or call ahead to confirm they handle returns before you make the trip.