Use Samsung Find Mobile to locate your phone on a map
Samsung Find Mobile is the built-in service that shows your phone's location on a map in real time. If your phone is powered on and connected to the internet, you can see exactly where it is from any web browser or another device. The service works whether your phone is in your house, across town, or in another country.
Go to findmobile.samsung.com and sign in with the Samsung account linked to your phone. The map will display your phone's current location. You can also use the Find Mobile app on another Samsung device if you have one — search your app store for "Find Mobile" and sign in with the same account.
If your phone is nearby but you cannot see it, use the Ring feature to make it play a loud sound for two minutes, even if it is set to silent. Tap the bell icon in Find Mobile and your phone will ring at full volume.
Key Takeaways
- Samsung Find Mobile shows your phone's location on a map when it is powered on and has an internet connection.
- You access Find Mobile through findmobile.samsung.com or the Find Mobile app on another Samsung device, using your Samsung account.
- The Ring feature makes your phone play a loud sound for two minutes, which helps you locate it if it is nearby.
- If your phone is off or out of battery, you can see its last known location before it went offline.
- Lock your phone remotely and erase its data through Find Mobile if you believe it has been stolen rather than lost.
Set up Samsung Find Mobile before you lose your phone
Samsung Find Mobile only works if you set it up ahead of time. The service requires a Samsung account on your phone and permission to access your location. Most Samsung phones come with Find Mobile already installed, but you need to turn it on in your phone's settings.
Open Settings, go to Accounts and backup, and tap Accounts. Select your Samsung account and make sure it is signed in. Then go back to Settings, find Location, and turn it on. Open the Find Mobile app on your phone and sign in with your Samsung account to complete the setup.
If you do not have a Samsung account yet, create one at account.samsung.com before setting up Find Mobile. The account is free and takes a few minutes to create.
Check your phone's last known location if it is powered off
If your phone is off or the battery is dead, Find Mobile still shows where it was the last time it connected to the internet. This information may be hours or even days old depending on when your phone last had power, but it gives you a starting point for your search.
Sign in to findmobile.samsung.com and look at the map. If your phone is offline, the location shown will be marked as the last known position. The timestamp tells you when your phone was last seen. This is often enough to narrow down where to search or whether to contact local authorities.
Lock your phone or erase its data if it has been stolen
If you believe your phone has been stolen rather than lost, you can lock it or erase all the data on it through Find Mobile. Locking prevents anyone from using your phone without your PIN or password. Erasing removes all your personal information, photos, and accounts from the device.
In Find Mobile, tap the menu icon (three dots or lines) next to your phone's name. Select Lock my mobile to set a new PIN that only you know, or select Erase my mobile to wipe the device completely. Once you erase your phone, you cannot locate it anymore, so only do this if you are certain you will not find it.
Locking your phone is usually the better first step because it protects your data while still letting you find the device. You can unlock it remotely from Find Mobile if you recover it later.
Use Google Find My Mobile if you do not have a Samsung account
If you did not set up Samsung Find Mobile, you may still be able to locate your phone through Google Find My Mobile. This service works on any Android phone, including Samsung, as long as you have a Google account signed in on your device.
Go to google.com/android/find and sign in with the Google account on your phone. The map will show your phone's location if it is powered on and connected to the internet. You can also ring your phone, lock it, or erase it from this page.
Google Find My Mobile has the same limitations as Samsung Find Mobile — it only works when your phone is on and online. However, it is a backup option if you did not set up Samsung's service beforehand.
Contact your carrier or local police if you cannot locate your phone
If your phone is off, out of battery, or not showing up on any tracking service, contact your mobile carrier. They can sometimes locate your phone using cell tower data, though this is less precise than GPS. Your carrier can also suspend your account to prevent someone from using it if the phone has been stolen.
If you believe your phone was stolen, file a report with your local police department. Provide them with your phone's serial number (IMEI), which you can find on your original receipt or by calling your carrier. Police may be able to track the phone or recover it if it is sold to a pawn shop or reseller.
You should also contact your bank and any services with saved payment information on your phone to report the loss and watch for unauthorized charges.
Frequently Asked Questions
What if my Samsung phone is turned off?
Samsung Find Mobile shows your phone's last known location before it powered off. The timestamp tells you when your phone was last online. If your phone turns back on later, Find Mobile will update its location automatically.
Can I find my phone if it is not connected to Wi-Fi or mobile data?
No. Your phone must have an active internet connection for Find Mobile to work. If your phone is in airplane mode or has no signal, the service cannot locate it in real time.
Does Find Mobile work if someone else is using my phone?
Yes. As long as your phone is on and connected to the internet, Find Mobile shows its location regardless of who is using it. You can also lock or erase the phone remotely to prevent someone from accessing your data.
Can I find my phone without a Samsung account?
No, Samsung Find Mobile requires a Samsung account. However, you can use Google Find My Mobile instead if you have a Google account signed in on your phone. Both services work the same way.
What is the difference between locking and erasing my phone?
Locking sets a new PIN that prevents anyone from using your phone without the code. Erasing removes all your data permanently. Lock your phone first if you think you might recover it. Only erase if you are certain it is gone or stolen and you want to protect your information.