Use Find Mobile on Samsung's Website or App

Samsung phones come with a built-in location service called Find Mobile that lets you see where your phone is on a map from any web browser or another device. This works even if your phone is turned off, as long as it was powered on at some point after you set it up. To use it, you need a Samsung account — the same one you use for the Galaxy Store or Samsung Cloud.

Go to findmobile.samsung.com from any computer or phone, sign in with your Samsung account, and your phone's location appears on a map. You can also download the Find Mobile app from the Google Play Store on another Android phone or from the App Store on an iPhone, then sign in the same way. The map shows your phone's last known location if it is currently off the network.

If you have never set up a Samsung account, you will need to create one before Find Mobile works. This takes a few minutes and requires an email address and password. Once your account is linked to your phone, location tracking is automatic — you do not need to turn anything on.

Key Takeaways

  • Find Mobile shows your Samsung phone's location on a map when you sign into your Samsung account at findmobile.samsung.com or through the Find Mobile app.
  • Your phone must have location services turned on in Settings and be connected to the internet or mobile network for real-time tracking to work.
  • If your phone is off, Find Mobile shows the last location where it was connected before powering down.
  • You can also ring your phone, lock it remotely, or erase it from Find Mobile if your phone is lost or stolen.

Turn On Location Services in Your Phone Settings

For Find Mobile to track your phone in real time, location services must be turned on. Open Settings on your Samsung phone, then tap Location. Toggle the switch at the top to turn it On. Your phone will now share its location with Find Mobile and other apps that request it.

You can also choose how your phone finds its location. Tap Locating method and select High accuracy for the fastest and most precise results. This uses GPS, mobile networks, and Wi-Fi signals together. Battery saving uses only mobile networks and Wi-Fi, which is slower but uses less power. Device only uses GPS alone, which works outdoors but not indoors.

If location services are already on but Find Mobile is not showing your phone, check that your phone is connected to Wi-Fi or mobile data. Location services need an internet connection to send your phone's position to Samsung's servers.

Make Sure Your Samsung Account Is Linked to Your Phone

Find Mobile only works if your phone is signed into a Samsung account. Open Settings, then tap Accounts and backup or Accounts (the exact name varies by model). Look for Samsung account in the list. If you see it and it shows your email address, your account is already linked.

If you do not see a Samsung account listed, tap Add account, select Samsung account, and sign in with your email and password. If you do not have a Samsung account yet, tap Create account and follow the prompts. You will need a valid email address and a password you can remember.

After you link your account, wait a few minutes for your phone to sync with Samsung's servers. Then go to findmobile.samsung.com and sign in to see your phone on the map.

Use Google Find My Mobile as an Alternative

If you have a Samsung phone running Android 10 or newer, you can also use Google Find My Mobile through your Google account. This is separate from Find Mobile and works through Google's servers instead of Samsung's. Go to google.com/android/find from any browser, sign in with your Google account, and your phone appears on a map.

Google Find My Mobile is already turned on by default on most Samsung phones, so you do not need to set anything up. However, your phone must be connected to the internet and signed into your Google account. If your phone is off or not connected, Google shows the last location where it was online.

You can use both Find Mobile and Google Find My Mobile at the same time. Having both options means you can locate your phone through either service if one is not working or if you forget which account you were using.

Ring, Lock, or Erase Your Phone Remotely

Find Mobile does more than just show your location. Once you find your phone on the map, you can make it ring at full volume even if it is on silent — this helps if your phone is nearby but hidden. Tap the phone icon in Find Mobile and select Ring.

You can also lock your phone remotely by selecting Lock and setting a new PIN or password. This prevents someone from accessing your data if your phone is lost. If your phone is stolen and you cannot recover it, select Erase to wipe all your personal data from the device.

These remote actions work as long as your phone is connected to the internet. If your phone is off or has no signal, the actions will happen the next time it connects online.

Troubleshoot When Find Mobile Is Not Working

If Find Mobile shows "Location unavailable" or has not updated in a while, first check that your phone is connected to Wi-Fi or mobile data. Find Mobile cannot send location data without an internet connection. Open your phone's Settings and look at the Wi-Fi or mobile signal icon to confirm you are connected.

Next, make sure location services are turned on. Go to Settings > Location and confirm the toggle is On. If it is already on, try turning it off and back on again. This sometimes fixes connection problems between your phone and Find Mobile's servers.

If Find Mobile still is not working, sign out of your Samsung account and sign back in. Open Settings > Accounts and backup > Samsung account, tap your account name, and select Sign out. Then tap Add account, select Samsung account, and sign back in. Wait a few minutes for your phone to sync, then check Find Mobile again.

Frequently Asked Questions

Can I find my Samsung phone if it is turned off?

Find Mobile shows your phone's last known location before it powered down. Real-time tracking only works when your phone is on and connected to the internet. If your phone has been off for a while, the location may be several hours or days old.

Do I need to pay for Find Mobile?

No, Find Mobile is free for all Samsung phone owners with a Samsung account. There are no monthly fees or hidden charges. You only need an internet connection to use it.

What if I do not remember my Samsung account password?

Go to the Samsung account sign-in page and tap Forgot password. Samsung will send a reset link to the email address you used to create your account. Follow the link to set a new password, then sign back into your phone with the new one.

Can someone else see my phone's location through Find Mobile?

Only you can see your phone's location through Find Mobile. You need your Samsung account password to sign in, so no one else can access it unless they know your password. Do not share your Samsung account credentials with anyone.

Does Find Mobile work if my phone is on airplane mode?

No, airplane mode turns off all wireless connections, including the internet. Find Mobile needs an internet connection to send your phone's location to Samsung's servers. Turn off airplane mode to use Find Mobile.