How to change your Verizon voicemail password

You can change your Verizon voicemail password by calling your voicemail from your phone, pressing the settings menu, and entering a new four-digit code. The whole process takes about two minutes. You can also change it through the My Verizon app or by calling Verizon customer service, though the phone method is fastest.

Your voicemail password protects access to your messages, so changing it regularly — or after someone has heard your PIN — is a practical security step. Unlike your main account password, your voicemail PIN is separate and doesn't affect your ability to log into other Verizon services.

Key Takeaways

  • Call your own Verizon number, wait for the voicemail greeting, and press the star key to enter your mailbox.
  • Press 0 to reach the main menu, then 5 for settings, then 2 to change your password.
  • Enter your current four-digit PIN when prompted, then enter your new PIN twice to confirm it.
  • Your new password takes effect immediately and you'll need it the next time you check voicemail remotely.

Change your password by calling your voicemail

This is the quickest method if you have your phone with you. Call your own Verizon phone number from that same phone. When your voicemail greeting plays, press the star key (*) to interrupt it and enter your mailbox.

At the main menu, press 0. This takes you to the settings menu. Press 5 to access password settings. Press 2 to change your password. The system will ask you to enter your current four-digit PIN, then prompt you to enter your new PIN. Type your new PIN, then type it again to confirm. You'll hear a confirmation message, and your new password is active immediately.

If you've forgotten your current PIN, you can't use this method. Instead, skip to the customer service section below.

Change your password through the My Verizon app

Open the My Verizon app on your phone and sign in with your account credentials. Tap the menu icon (three horizontal lines) in the bottom right corner, then select Settings. Scroll down and tap Voicemail.

You'll see an option for Voicemail Password or Voicemail PIN. Tap it, enter your current PIN when prompted, then enter your new four-digit PIN twice. The change takes effect right away. This method works whether you're on WiFi or cellular data.

Change your password by calling customer service

If you can't remember your current PIN or prefer to have a representative help you, call Verizon customer service at 611 from your Verizon phone, or 1-908-559-4899 from any phone. Tell the representative you want to change your voicemail password. They'll verify your identity by asking for your phone number, account PIN, or the last four digits of your Social Security number.

Once verified, the representative can reset your voicemail PIN to a temporary one and walk you through changing it to something you choose. This usually takes five to ten minutes. You'll be able to use your new PIN immediately after the call ends.

What to choose for your new password

Your voicemail PIN must be four digits long — numbers only, no letters. Verizon doesn't allow you to use your phone number, repeating digits (like 1111), or sequential digits (like 1234). Choose something you can remember but that isn't obvious to someone who knows you — avoid birthdays, anniversaries, or the last four digits of your Social Security number.

Write it down somewhere secure if you think you might forget it, like a password manager. Unlike your main Verizon account password, your voicemail PIN is short and numeric, so it's worth keeping in a safe place rather than trying to memorize something complex.

What happens if you forget your new password

If you change your password and then forget it, you can reset it through customer service using the phone number above. They'll verify your identity and set a temporary PIN, which you can then change to something new. You won't lose access to your voicemail messages — the representative can help you retrieve them while you're on the call if needed.

If you're locked out of your voicemail after too many wrong PIN attempts, Verizon will temporarily block access for security. Calling customer service will unlock your account and let you set a new PIN at the same time.

Frequently Asked Questions

Can I use letters or special characters in my voicemail PIN?

No. Verizon voicemail PINs must be exactly four digits (0-9). You cannot use letters, symbols, or any character other than numbers. This is a limitation of the voicemail system itself, not a choice Verizon made.

Do I need to change my voicemail password if I change my main account password?

No. Your voicemail PIN is completely separate from your main Verizon account password. Changing one does not affect the other. You only need to change your voicemail PIN if you want to, or if you think someone else knows it.

What if I'm calling from a different phone than my Verizon number?

Call 1-908-559-4899 and follow the customer service method above. You'll need to verify your identity, and the representative will help you change your PIN. You can also use the My Verizon app from any phone if you have your account login information.

How often should I change my voicemail password?

There's no requirement to change it regularly. Change it if you think someone knows your PIN, if you've shared it with someone who no longer needs access, or if you haven't changed it in several years. Most people change it once and leave it alone unless there's a reason to update it.

Will changing my voicemail password delete my saved messages?

No. Your voicemail messages are stored on Verizon's servers and are not affected by changing your PIN. All your saved messages will still be there after you change your password.