Verizon Home Internet is available in parts of 30 states, but coverage is patchy and expanding slowly
Verizon Home Internet uses 5G wireless signals to deliver broadband to your home instead of cables or fiber lines. The service is live in parts of Alabama, Arizona, California, Connecticut, Delaware, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Michigan, Minnesota, Mississippi, Missouri, Nevada, New Hampshire, New Mexico, New York, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, and Virginia. Within those states, it is not available everywhere — coverage exists in specific cities and neighborhoods, not statewide.
The fastest way to know if Verizon Home Internet reaches your address is to enter your street address on Verizon's coverage map at verizon.com/home-internet. The map shows available, coming soon, and unavailable areas. If the map says your address is not covered, Verizon does not currently serve it. There is no waitlist or way to request service in uncovered areas.
Key Takeaways
- Verizon Home Internet is available in parts of 30 states, but you must check your specific address on Verizon's coverage map to know if service reaches you.
- The service uses 5G wireless signals instead of cables, so availability depends on whether a Verizon 5G tower has clear line of sight to your home.
- If your address shows as unavailable, there is no waitlist or request option — Verizon expands coverage gradually and you would need to check back periodically.
- Installation is typically same-day or next-day once you order, and Verizon provides the router and installation at no extra charge.
How to check if your address has coverage
Go to verizon.com/home-internet and click the coverage checker. Enter your full street address, city, state, and ZIP code exactly as it appears on your mail. The tool will return one of three results: available now, coming soon, or not available.
If the map shows available, you can order online or call 1-833-VERIZON (1-833-837-4966). If it shows coming soon, Verizon has not announced a specific date, and you cannot order yet. If it shows not available, your address does not currently have 5G coverage strong enough for the service. Checking back in a few months may show a change if Verizon expands a nearby tower, but there is no notification system.
Why coverage is limited in some areas
Verizon Home Internet requires a clear line of sight between your home and a 5G tower. Unlike cable or fiber, which run through buried or overhead lines to reach every address on a street, 5G signals travel through the air. If trees, hills, buildings, or distance block the signal path, service will not work reliably.
Verizon has been expanding 5G infrastructure since 2021, but the rollout is uneven. Urban and suburban areas with existing 5G networks got service first. Rural areas and smaller towns are added more slowly because building new towers is expensive and serves fewer customers per tower. Even within a covered city, one neighborhood might have service while another a few blocks away does not.
What to expect if service is available at your address
If your address shows as available, you can order online or by phone. Verizon will schedule installation within a few days, often same-day or next-day. A technician will visit to place the router in a window or outside location with the clearest view of the nearest 5G tower. The router and installation are included in the service cost — there is no separate equipment fee.
Once installed, the router broadcasts Wi-Fi throughout your home like any other home internet router. You can connect phones, computers, tablets, and smart home devices to the Wi-Fi network. Verizon provides the router login credentials and Wi-Fi network name during installation.
Speed and pricing for available areas
Verizon Home Internet advertises speeds of 72 to 245 Mbps depending on your location and network conditions. Actual speeds vary based on how many other customers are using the 5G tower serving your area and how clear the signal path is to your home. Monthly pricing starts around $50 for the base plan, with promotional rates sometimes available for new customers. There is no data cap.
You can check current pricing and any promotions on Verizon's website or by calling. Pricing and available plans may differ by region.
What happens if you move or service stops working
If you move to a new address, you will need to check coverage at the new location. Verizon does not transfer service between addresses — you would cancel at the old address and order at the new one if coverage is available. If your current address loses coverage due to network changes, Verizon will notify you and allow you to cancel without an early termination fee.
If your service stops working after installation, contact Verizon support at 1-833-VERIZON. Troubleshooting usually starts with restarting the router and checking the signal strength indicator on the device. If the signal is weak or absent, the issue may be temporary network congestion, weather affecting the 5G signal, or an obstruction that has developed (like new tree growth or a building blocking the tower).
Alternatives if Verizon Home Internet is not available
If your address is not covered, other home internet options may be available. Check what cable providers, fiber networks, or satellite services reach your address. Comcast Xfinity, Charter Spectrum, and AT&T are common cable and fiber providers in many areas. Starlink and Viasat offer satellite internet nationwide, though with higher latency and data caps than fixed broadband.
Your local internet service provider (ISP) may also offer fixed wireless or other technologies. Entering your address on comparison sites like BroadbandNow.com or FCC.gov's broadband map will show all providers available in your area.
Frequently Asked Questions
Can I get Verizon Home Internet if I am not a Verizon mobile customer?
Yes. Verizon Home Internet is a separate service and does not require a Verizon phone plan. You can order it as a standalone home internet service if your address has coverage.
Is there a contract or early termination fee?
Verizon Home Internet has no long-term contract. You can cancel anytime, though promotional pricing may end if you cancel within a certain period (usually 12 months). Check the terms when you order to see what applies to your plan.
What if trees or buildings block the signal to my home?
The technician will assess the signal path during installation. If obstruction is severe, the service may not work reliably. In some cases, placing the router higher (on a roof or exterior wall) can improve the signal. If the signal is too weak, Verizon may not complete the installation or may allow you to cancel.
How long does installation take?
Installation typically takes 30 minutes to an hour once the technician arrives. You will need to be home during the appointment. The technician will place the router, test the connection, and show you how to connect devices to the Wi-Fi network.
Can I use my own router instead of Verizon's?
Verizon provides a specific router designed to work with their 5G Home Internet service. You cannot use your own router as the primary device, though you can connect additional routers or mesh systems to the Verizon router's Wi-Fi network for extended coverage.