Submit tickets through the Battle.net support website, not in-game
To report a problem with your Battle.net account, game, or purchase, you submit a ticket on the official Battle.net support portal at support.battle.net. You cannot file a ticket from inside a game client. The support website is where Blizzard Entertainment reads and responds to individual account issues — account security, billing disputes, banned accounts, missing items, and technical problems that affect your specific account.
You must be signed into your Battle.net account to start a ticket. If you cannot log in because your account is locked or compromised, you can still reach support by clicking "Can't log in?" on the login page, which opens a separate form for account access problems.
Key Takeaways
- Go to support.battle.net and sign in with your Battle.net credentials to file a ticket about your account or game.
- Select the game and the category that matches your problem — account, billing, technical, or gameplay — so your ticket reaches the right team.
- Describe what happened, when it happened, and what you have already tried, because vague tickets take longer to resolve.
- You receive a ticket number by email and can check the status by signing back into support.battle.net without waiting for a response.
- Response times vary by issue type and support volume, but account security and billing issues typically receive priority.
Finding the right category for your problem
When you start a new ticket, Battle.net asks you to pick the game and then the category. The category determines which support team reads your ticket. The main categories are Account (login issues, password resets, account recovery), Billing (charges, refunds, subscription problems), Technical (crashes, lag, connection errors), and Gameplay (bans, suspensions, in-game reports).
Picking the correct category matters because it routes your ticket faster. If you report a crash under Billing, the billing team has to forward it to technical support, which delays your response. If you are unsure which category fits, the support site shows a short description of each one before you choose.
What information to include in your ticket
The more specific you are, the faster support can help. Include the exact error message if you saw one, the date and time the problem occurred, which game and region you play in, and what you have already tried to fix it. If the issue involves a purchase or charge, include your order number or the date of the transaction.
For account security issues — a hacked account, unauthorized purchases, or a compromised email — tell support immediately what you noticed and when. Do not wait to gather more details. For technical problems, describe the exact steps that trigger the issue: "The game crashes when I enter the raid" is more useful than "The game keeps crashing."
Tracking your ticket and response times
After you submit, Battle.net sends you a confirmation email with a ticket number. You can check the status of your ticket anytime by going back to support.battle.net, signing in, and viewing your open tickets. The status shows whether support has read it, is investigating, or is waiting for your reply.
Response times depend on the type of issue and current support volume. Account security and billing issues usually receive a response within 24 to 48 hours. Technical and gameplay issues may take longer, sometimes three to seven days. During major game launches or after server outages, wait times increase across all categories.
When to use the community forums instead
Not every problem needs a support ticket. If you have a general question about game mechanics, a bug that many players are reporting, or you want advice on builds or strategy, the Battle.net forums or the game's official subreddit often get faster answers from other players and community managers. Support tickets are for issues that affect only your account or require account-level action.
If a major bug affects many players, Blizzard usually posts about it on the official forums or social media. Checking those channels first can save you a ticket if the problem is already known and a fix is coming.
What happens if you do not receive a response
If your ticket shows no activity after the expected timeframe, check your email spam folder — support responses sometimes land there. Log back into support.battle.net and verify the ticket is still open; if it closed without resolution, you can reply to the ticket or open a new one with the original ticket number.
Do not open multiple tickets for the same issue, because each one goes to the back of the queue. If you need to follow up, reply to the existing ticket instead. If support closes your ticket but the problem is not solved, you can reopen it by replying to the closure email.
Frequently Asked Questions
Can I submit a ticket if I am not logged into my Battle.net account?
If you can log in, sign in first — it speeds up the process because support can see your account details immediately. If your account is locked or you cannot remember your password, click "Can't log in?" on the support site to open a form for account access issues. You can still file a ticket without being logged in, but support will need you to verify your identity.
How do I report a player for cheating or harassment?
Use the in-game report feature first — right-click the player's name in chat or the scoreboard and select "Report Player." This sends the report directly to Blizzard's moderation team. If you need to provide additional context or the in-game report did not work, open a ticket under Gameplay and describe what happened, when, and which player was involved.
What if I was banned and I think it was a mistake?
Open a ticket under Gameplay and explain why you believe the ban was wrong. Include your account name, the date you were banned, and any details about what you were doing when it happened. Blizzard reviews ban appeals, but the review process takes time. Do not create a new account to play while you wait — that can result in a permanent ban.
Can I get a refund through a support ticket?
You can request a refund by opening a ticket under Billing and explaining why. Blizzard's refund policy varies by game and region, but generally allows refunds within 30 days of purchase if you have not used the item or service. Support will tell you whether your purchase is refundable and process it if it is.
Do I need to contact support if a game update broke something?
Check the official patch notes and forums first — if many players are affected, Blizzard usually knows and is working on a hotfix. If the problem is specific to your account or setup, or if it persists after a hotfix, open a technical support ticket with details about your system and what is not working.